How to write the pick-up information of Apple's mobile phone after the reverse sale and exchange?

The pick-up information of Apple's mobile phone is written according to the after-sales process. When you go to the local Apple mobile phone authorized after-sales point, the customer service will ask you to fill out the fault application form and test the fault phenomenon face to face. Be sure to confirm what will happen before sending it for repair, and back up the important information of address book and SMS to avoid losing it. After 3 hours, if there is a software or other minor fault, a fault detection sheet will be issued and sent to the maintenance engineer of the after-sales department for handling. If the fault cannot be handled immediately, a replacement order will be issued and a new machine will be replaced for the customer within 15 days after the sale. At this time, the warranty time and activation time will continue the warranty time and activation time of the old machine.