The insurance company invited wine to talk.

God, doesn't your company have anything to give you? Go to the supervisor. Basically, every insurance company will send you some printed words during the new training. These words are the essence, all developed to deal with customers. When the rest of the company calls, just listen to 10 and you can get through.

Further reading: How to buy insurance, which is good, and teach you how to avoid these "pits" of insurance.