After-sales customer service words finishing

After-sales customer service words finishing

After-sales customer service speech (multi-scene)

Customer urges delivery (promised delivery time):

Dear, we all promise to deliver the goods within 48 hours according to the payment order and will deliver them as soon as possible. Please be patient.

Customer urges delivery (no promised delivery time):

Honey, the goods were delivered here according to the order. Please wait patiently. Once sent, the system will send you a message.

Customer urges delivery (beyond the promised delivery time):

Honey, I'm really sorry. The warehouse is moving, which has delayed your delivery. It is expected that you can arrange to send it tomorrow.

Customer urges delivery (too many orders):

Kiss. I'm really sorry. Recently, due to the increase in orders, the warehouse in Guangdong has exploded. In order to save your precious time, please transfer to the warehouse in Hebei. Please be patient.

Specific verification questions:

I'm terribly sorry, dear. Is it convenient for you to send photos or videos here? We need to check it here.

Damaged package:

Honey, I'm sorry. We will give feedback to our warehouse packaging colleagues and let them pay attention to this problem. Do you think it's okay to pay 5 yuan here?

Damaged goods:

It's really troublesome for you. Please have a look and send the child back. Can we arrange a replacement for you?

The goods have quality problems:

Honey, I'm really sorry for the trouble. Our family supports seven days and there is no reason to return it. Do you think you should give them back or compensate you for the 5 yuan red envelope?

The guest questioned the authenticity:

Dear, all the goods in our store are genuine and authorized by the brand. False one pays four, and fully protects your rights and interests!

Guests feel chromatic aberration:

Dear, the goods in the store are all taken in kind, but due to the light and display, they may be slightly different from the real thing. If you still feel uncomfortable, dissatisfied or inappropriate after receiving the goods, you can apply for a return.

The guest feels strange smell:

Dear, the air is not circulating during transportation, and the taste may be slightly obvious. It is suggested that after receiving the kiss, you can put it in a ventilated place for a few days to eliminate the odor, and the taste will dissipate faster!

The guest wants to return the goods and wants us to pay the freight:

Honey, I can't refund your freight. Our baby has high cost performance and good quality. Please forgive us.

The guest found that the price dropped and asked for a refund of the difference:

Honey, I'm sorry, I can't give it back to you. Now the activity price of the small shop is more favorable than the daily price. If you like our baby here, you can also consider starting over. Now is a good time to stock up at a low price!

After washing, the guest feels that the fading is serious and asks for a refund:

Honey, I'm really sorry, but we don't support returning goods after entering the water. It is normal for dark clothes to float when washed for the first time. It is recommended to wash by hand at low temperature.

The customer doesn't want the goods after receiving them, and asks if they can be returned:

Honey, you can return it. We all have free transportation insurance. As long as the goods do not affect the secondary sales, they all support 7 days of unreasonable return. But if the warehouse finds that there are obvious traces of use on your side, it will refuse!

The guest's package is already on the way, just need a refund:

Honey, the express delivery has been sent out. You can return the goods here, but please refuse the visa when the courier arrives, otherwise you will have to pay the freight to return the goods.

The guest reported that the wrong goods were sent:

Honey, I'm sorry. Thank you for your trouble. Do you think it's okay to arrange an emergency replacement for you here? Please send back the wrong baby. We have transportation insurance!

Guest reports loss of goods:

I'm really sorry! Colleagues in the warehouse didn't notice the trouble caused by delivery. Do you think we can reissue it for you or refund the price of this baby?

The guest reported that the courier did not move:

Ok, dear, please. I'll contact the courier for you first, and urge it. Please also pay attention to logistics in the future!

When the customer receives the goods, he finds that there are quality problems:

I'm really sorry, honey. Colleagues in the warehouse didn't notice this problem when packing. Please return it here. Please pay the freight in advance. Send us the screenshot of the freight, and we will give you a refund when we receive the product here. Please!

The goods received by the guest are suspected to have been used by others:

Sorry for the trouble! Here, honey, can you take a picture for us? Please rest assured that we will solve the problem for you!

Participants made suggestions:

Thank you for your valuable advice. I will help you feedback your suggestions to the quality inspection department in time, and we will continue to improve our work to bring you a better shopping experience. Thank you for your support!

The guest was scolded and excited:

Honey, please calm down first. Can you give us a few minutes to check the situation first? I will definitely give you a satisfactory answer!

The guest gave a bad review (about color difference):

Dear, due to the sensitivity of the fabric and the lighting effect of the monitor, there may be slight color difference between the picture and the real thing, which we have clearly marked on the details page. If you don't like it, you can also apply for a return. Don't be angry with yourself for our little dress!

The guest gave a bad review (about the product):

Honey, we're sorry about this, too. We have handled the problem for you here and compensated you. Thank you for your valuable advice!

The guest gave a bad review (about the delivery speed):

Honey, when you bought it here, it was the time of 6 18 promotion. Delays in delivery are normal. Our store has no ability to control the speed of logistics. I hope parents can forgive the store more. If you have any questions about the use of the follow-up products, please come to consult! Our shop serves you wholeheartedly.