Commonly used polite expressions for service

Commonly used polite expressions for service

Commonly used polite expressions for service. Politeness is a reflection of a person's quality, and the service industry requires more politeness. Some common polite expressions for services can make guests feel at ease. I have collected and sorted out relevant information about common polite terms used in service for everyone, let’s take a look at them together. Commonly used polite expressions for service 1

① "Welcome", "Welcome", and "Hello" are used by the greeting staff when guests come to the restaurant.

② "Thank you" and "thank you" are used with a positive attitude when the guest brings convenience to the waiter's work.

③ "Please wait a moment" or "Please wait a moment" are used when guests cannot be served immediately and should be said in a serious and responsible manner.

④ "Excuse me" or "Excuse me, excuse me" is used to apologize for disturbing or causing inconvenience to guests.

⑤ "I've kept you waiting for a long time" is used to express your apologies with enthusiasm and enthusiasm to the waiting guests.

⑥ "I'm sorry" or "I'm really sorry" is used to say sincerely and politely for disturbing or causing inconvenience to guests.

⑦ "Goodbye", " "Please take your time" and "Welcome to visit next time" are used to say enthusiastically and sincerely when guests leave.

Extended information:

Greetings generally do not emphasize specific content, but only express a kind of courtesy. They are usually concise and clear in use and are not restricted by the occasion. Greetings should not be omitted when meeting people. At the same time, no matter who greets you in any way, you should respond accordingly and do not ignore it.

When interacting with people, the main greetings commonly used are: "Hello" and "Good morning." ", "Good afternoon", "Good evening", etc. When meeting and greeting foreigners, it is best to use more common international greetings. For example, English application Howdoyoudo? (Hello), etc.

Welcome words

are essential polite words when receiving visitors, such as "Welcome", "Welcome to you", "Nice to meet you", etc.

Apology

In daily interactions, people will inevitably affect or disturb others for some reason. Especially when they are rude, miss an appointment, miss company, or miss someone, they should promptly, proactively and sincerely apologize to the other person. Express apology.

Commonly used apologies include "Sorry", "Sorry", "I'm sorry", "Sorry for keeping you waiting", etc.

When you are embarrassed to apologize in person, you can also express it through other methods such as phone calls and text messages. Commonly used polite expressions for service 2

The most commonly used polite expressions in the service industry are hello. , thank you, sorry, please wait, please go away, welcome to come again, please bring your belongings, etc.

Smile, smile service

Second, do not neglect. Guests, do not say anything in service

Three Qingqings: walk lightly, operate lightly, speak lightly

Five Diligences: Diligence in heart, Diligence in hands, Diligence in feet, Diligence in eyes, Diligence in mouth Diligent

Five tones: greeting, thanking, apologizing, answering, and saying farewell

Seven elements of quality service

1. Smile, refers to the waiter’s presence Always face guests with a smile at work.

2. Proficiency means that the waiter must be familiar with various work skills and various expenses in the place

3. Preparation means that the waiter must be familiar with the work in advance. Be prepared for all tasks.

4. Attention means that the waiter attaches great importance to the tasks assigned by the leader, no matter how big or small, and completes them seriously.

5. Detailed, good at observation, and insightful. By checking the needs of the guests, providing services in a timely manner, and with a sense of foresight, we can make the guests feel more cordial before the guests make any requests.

6. Creation, creating a warm atmosphere for guests, the key is service.

7. Be sincere and hospitable. Every word spoken to the guests should come from the heart and use appropriate language to invite the guests to come again, leaving a deep impression on the guests.

Entering the private room service process, knock on the door before entering, humbly, greetings, half-kneeling to put the items, introduce the name of the items, price, etc., ask the guests to use it slowly, introduce yourself as the waiter of this private room, and say a blessing .

Waiters must possess qualities (dedication, joy and diligence), professional qualities, meticulousness, diligence and team spirit

All employees must abide by them

1. In accordance with Follow the operating procedures of this site to complete all tasks accurately and timely.

2. Employees must unconditionally obey the arrangements of their superiors while on duty. If they have different opinions, they can seek feedback from their leaders after work. If they do not obey the arrangements of their leaders, they can directly report them to the boss afterwards.

3. Work conscientiously, be enthusiastic about hospitality, speak kindly, be modest and prudent, and behave in a steady manner

4. Customer complaints and criticisms should be listened to calmly, and no quarrels with guests are allowed under any circumstances. If a dispute cannot be resolved, inform your immediate supervisor promptly.

5. Employees should abide by working hours and prepare for work in advance. They are not allowed to leave their posts without permission or leave early during working hours. During shift handover, employees of the next shift are not allowed to leave their posts until the next employee arrives

Six , Employees are not allowed to visit friends during working hours, and are not allowed to answer personal phone calls while working without permission.

7. It is strictly prohibited to leave your post, gather in groups to chat, eat snacks, smoke, or do anything unrelated to work while at work.

8. Hospitality guests warmly, enter the private room half-kneeling to serve, use polite language, and be diligent.

9. If you find items left behind by guests in the venue, you should immediately hand them over to the bar. The bar will keep a record. If you do not hand over the items found, you will be reported to the public security department for theft. There will be no criminal detention by the public security organs during your employment. Salary dismissal

10. Appearance, work clothes should be kept clean, and male employees’ hair should not reach their ears or collar. Shoes must be black leather shoes and dark socks. It is prohibited to wear slippers in the venue.

11. During working hours, you are not allowed to pick your nose, pick your teeth, scratch your ears, or make loud noises in front of the public and guests

12. Turn off the lighting in the room, exhaust the air, and close the business Turn off all electrical equipment in the private room.

Employment System

For new employees, the probation period is 15 days. If they cannot adapt to the work within 7 days, they will be dismissed without pay. If they resign during the probation period, they will be dismissed without pay. After the probation period, Resignation must be submitted in writing one month in advance.

Anyone who violates the regulations during work and causes an impact on the site, if the circumstances are serious, will be fired without pay. Any losses caused to the site due to one's own reasons shall be compensated at the price.

Managing vertical leadership

1. When you are at work, obey the leadership and respect the leadership. When you are off work, you can respect the leadership or not obey it.

2. Employees have four spirits: self-dedication, ownership consciousness, studiousness and enterprising spirit, and mutual assistance and cooperation. 3. Provide diverse guests with enthusiastic, thoughtful and meticulous services Professional service is the only purpose. Warmth is seen in the subtleties. I hope everyone can take it seriously and become an excellent staff member.