2018-08-16 Make a good return visit, once a customer, lifelong friend - Lu Ping

In the past four years, many friends feel that Sister Lu Ping has done a good job in return visits, because I have compiled many case feedbacks on easy moxibustion. In fact, it is not as complicated and difficult as everyone thinks. Return visits to customers , we need to divide it into two situations

First, you must return for a return visit about a week after getting Yi Moxibustion

The premise is that the customer has not taken the initiative to come to you before. Of course, after the customer When receiving Yi Moxibustion, we will inform customers of the precautions for Yi Moxibustion as soon as possible. Except for this, it is said that it has been used for about a week. Many partners who have just started to do Yi Moxibustion will notice after the customer receives Yi Moxibustion. I am worried, confused, and terrified... Do you feel this way? I am worried about when to return for a visit, worried that the customer will not use it, and worried that the customer will say bad things... In fact, these worries are, on the one hand, our concern for the product. I am not 100% convinced yet. On the other hand, I am not confident in my communication skills. Do you think this is right?

Then, the first thing we have to do is to make ourselves 100% convinced of the product. Of course, when selling products, we must sell the main problem to be treated. In fact, I want to tell you that Yi Moxibustion It has been on the market for four years. We no longer need to verify its effectiveness in treating various major problems. All we have to do is to use it according to the course of treatment.

The effect is there, but human bodies are different. They are not the same. Everyone needs different amounts. People who absorb it well will get quick results, while people who don’t absorb it well will get slow results. But there is only one result, that is, it will definitely be better. If the customer uses it but has no effect for the time being, it is not a product problem. , but the dosage has not yet arrived. So, once you have confidence in the product, all that’s left is how to return a follow-up visit, right?

However, I found that many of my friends asked me right away when they visited customers: How are you feeling? Please note that I am talking about customers who have just used it for a week. Have you ever thought about how it felt after using Yi Moxibustion for a week when we first started using it?

In fact, the implication of how are you feeling is, do you feel better? Is that right?

Our subconscious is hoping that customers will tell us: I feel better

This is a habitual question for everyone, so we have to change the way we ask, because using Customers who have been over 80 for a week will not feel it, or even more, right? Otherwise, do we still need to ask customers to use it according to the course of treatment? Yes, you can ask customers like this at the beginning

Hello, Yi Have you used moxibustion?

Because some people will not use it after receiving it. If they reply to you, you can continue to ask: Is there anything you don’t like? If he doesn't reply to you, don't continue to ask, and then answer his situation based on his reply. If he says there is nothing uncomfortable with it, just say, that's fine. You must keep using it. It's time to enter. In the dog days of summer, moxibustion is particularly effective and can achieve twice the result with half the effort.

If he says it is very itchy, allergic, etc., you can tell her, congratulations, you are very suitable for moxibustion. Problems such as itching are caused by moxibustion, and then everyone Use emoticons like this during chats

Another question you can ask during the return visit is, do you feel hot?

If he says it is not hot, ask him to feel the outside of the medicine bag to see if it is hot. Of course, the medicine bag must be hot, then we have something to say. Your body is too cold. Just like ice, if you want to boil ice into boiling water, do you first need to melt the ice into water, which is close to normal temperature?

Therefore, you can just give an analogy to the customer and use it in an easy-to-understand way.

Of course, if he replies hotly, then just say, hot is right, just stick with it. Anyway, no matter how the customer replies, we have to have something to say to her, and finally, throw it to her One sentence, if you have any questions, please feel free to contact me. Under normal circumstances, I will be there. If not, I will reply to you as soon as possible.

Some people may ask, where does the customer’s feedback come from? In fact, when you are chatting with her, if she has good feedback, she will tell you herself. Then if you ask , and people haven’t received good feedback yet. Isn’t it very embarrassing?

Never put yourself and your customers in an embarrassing situation. If the customer says he is busy when we return for a visit, we can say, then you are busy first and we will talk later. I happen to be here. I have to go out soon and have something to do. It’s not embarrassing. It’s all about face, right?

The second situation of return visit is that it has been used for a period of time. We can ask at the beginning: Do you insist on using Yi Moxibustion?

Only persistence is the prerequisite for the problem to get better. When he feels it, he will tell you, and he will also tell you when he encounters a situation. At this time, we can listen to him more and guide him He said that we would answer his questions after he asked them all, which meant that we wanted to understand his situation in detail.

Everyone, please note that during the return visit, remember not to let the customer say one sentence, you say N sentences. The best chat result can only be achieved when there are questions and answers. Therefore, the customer does not reply. When someone is with you, we need to learn to find a place to sit on the shelf and stop talking until he has time to talk again.

Moreover, during the chat, you don’t have to talk about products all the time. You can talk about daily life when appropriate. Of course, it must be when there is a topic.

Okay, today’s morning meeting is here first. I accidentally delayed everyone for an hour. I have also arrived at my destination. I hope it will be helpful to everyone. I love you.