What are the organizational communication methods?

(1) Formal communication: Formal communication refers to the transmission and exchange of work-related information through the channels clearly specified by the organization. It is closely related to the structure of the organization. For example, orders and instructions from superiors in an organization are conveyed to the lower levels, and situations from subordinates are reported to the upper levels.

The advantages of formal communication are that it is more effective, more serious, has strong binding force, is easy to keep confidential, and can keep information communication authoritative. Important and authoritative information should be communicated this way. Its disadvantages are: due to the reliance on organizational systems for layer-by-layer transmission, it is slow, rigid, and not flexible enough. Therefore, in order for organizations to work smoothly, they must rely on informal communication to supplement the lack of formal communication.

(2) Informal communication: Informal communication is the exchange and transmission of information outside of formal communication channels. It is a communication method based on social relationships. It is not subject to the supervision of the organization and is free to choose communication channels, such as gatherings of friends, gossip, etc.

The advantages of informal communication are convenient communication, extensive content, flexible methods, and fast speed. Moreover, because it is easier to reveal thoughts, emotions, and motivations in this kind of communication, it can provide some information that is difficult to obtain in formal communication. information. Its important functions are as follows:

① It can meet the emotional needs of employees;

② It can make up for the lack of formal channels;

③ It can understand the true feelings of employees

④ It can reduce the communication pressure of managers;

⑤ It can prevent managers from abusing formal channels and effectively prevent information "filtering" in formal communication. The main disadvantages of informal communication are the lack of authenticity and reliability of information, and sometimes even distortion of facts.