How to use text messages to maintain customer relationships?

In this era of advanced information, text messaging seems to have been replaced by many application software, and very few people use it. But using text messages to protect customers at work has a different effect. Every time there is a holiday or when the weather changes drastically, you can send some blessings and reminders through text messages to let them think you care about them. Not only are we business partners, but most importantly, we are true friends.

You can use text messages to maintain customer relationships at work through the following points.

1. List all holidays throughout the year.

This can be found directly on the Internet, so there is no need to list it yourself. After you find it, print it out and stick it in a prominent place on your desk. Take advantage of the holidays to send customers some tips about holidays and holiday wishes to customers. What needs to be noted is: be sure to add the company name, contact person, contact number, QQ number and company website after the text message. Everyone should know why.

2. Follow up on major current events.

When there is a major current event, we must take the opportunity to talk about it with relevant customers, which can enhance the relationship between customers and us.

3. Special climate conditions.

When there is a significant cooling or heating climate, you must promptly remind customers in the area involved. It is a good thing to make customers feel that someone cares about you, and they will treat you unconsciously. Have a good impression.

4. Excellent text messages (funny text messages).

The collection of this information will become very simple with the current development of the Internet and smart phones, so we can usually collect some fun and funny things and send them to customers to make them happy.

5. Excellent management methods or some philosophical or inspirational short sentences

I personally think that many customers will like it. It is also very easy to collect this information. There are many on Weibo .

6. Share some excellent work, life or study experiences with customers.

Of course, this needs to be shared with like-minded customers to be effective, and you might even be able to find a confidant.

7. Share life tips with customers.

Life tips are actually very useful, and they can also show your friendly side. Especially for female customers.

8. On the customer’s birthday.

On this emotional holiday of a customer’s birthday, if we send our most sincere blessings, the customer may be completely moved.

9. Be sure to send a thank you message after visiting a customer.

After we visit the customer, we must send a thank you letter to thank the customer for their care and so on. This shows that we are polite and well-educated, which can greatly add points to ourselves.