"12320" is a call from CDC, please be sure to answer it!

When you call 12320, you must answer it! This is the national public health hotline. Neighbors should pay attention to screening↓↓↓

01

What is popular? The full name of epidemiological survey is epidemiological survey, which is to find out-in the important period of time in the past, the road you have traveled, the people you met and the things that happened must be detailed. The possibility of spreading disease or the risk of contracting a disease.

02

Where does the information from the Centers for Disease Control and Prevention come from? 1. A letter of assistance sent by the superior (field) disease control department, command office or administrative department, including close contacts ( Close contacts (referred to as close contacts), close contacts of close contacts (referred to as sub-close contacts), general contacts, key personnel, etc.; 2. List of epidemic-related persons in key areas pushed by big data; 3. Circulation of cases or close contacts.

The time when the assistance investigation information is sent is uncertain. It may be during the day or early in the morning. CDC personnel need to complete the investigation or information verification immediately after receiving the assistance investigation letter.

03

What questions will be asked during the influenza investigation call? The CDC personnel will first verify whether the content on the investigation letter is accurate and whether the investigation target is within the jurisdiction. If they are within the jurisdiction, they will continue to ask for the basic information of the flow investigation target: 1 Personal information: name, age, where they live, how many people are in the family, current location... 2 Health status: Have you been feeling unwell recently? Have you sought medical treatment? Are there any abnormalities such as fever and cough? Have you had a nucleic acid test... 3. Travel history to epidemic areas: Have you traveled to or stopped in epidemic areas, the roads you have traveled, and the places you have visited... .... 4 History of residence in the epidemic area: Where is your hometown? Have you lived back? 5 History of close contact with cases: fellow passengers, close communication, family members, colleagues and classmates, onlookers... 6 Transportation: whether by plane, train, car, ship... 7 Other necessary information: information useful for disease prevention and control. Warm reminder: If you receive a call from the Centers for Disease Control and Prevention, it may be that you have recently had close contact with confirmed cases or asymptomatic infections, or have had close contact with a case. For the health and safety of yourself and your family, so that those who may be infected can receive investigation and timely treatment as soon as possible, please provide information patiently and truthfully.

04

Does receiving a phone call mean that you need to be quarantined? 1 If it is a close contact or sub-close contact, you will be quarantined centrally to cut off the transmission channel. 2. If they are general contacts or key personnel, CDC personnel will comprehensively assess the exposure risk based on the situation and determine whether isolation or nucleic acid testing is required. Citizens who receive the call must follow the advice of CDC personnel, strengthen personal protection, and wait for the next step of prevention and control measures.

05

How should we cooperate when receiving a call for investigation? 1 It is the obligation of every citizen to cooperate with investigation. As a case, you must proactively and truthfully report your personal health status and contact history as required, including the places you have visited and the people you have been in contact with, without concealing or making false reports; as a close contact, you must also truthfully report your personal information and make every effort to do so. It is possible to add some conditions that some cases may not accurately recall, such as the time and method of contact, whether to wear a mask, and whether there was a longer or closer contact. 2. If there is information that cannot be remembered, it is recommended to use schedules, call records, electronic consumption records, various types of bills, etc. to restore the movement track and people who have been in contact. The more detailed your answer to the question, the better.

06

Will personal privacy be disclosed? Citizens’ personal information and privacy are protected by law, and protecting personal privacy is the professional ethics that every CDC personnel must abide by. , the disease control department will protect the personal privacy of the influenza investigation subjects and keep it strictly confidential. The public is asked to rest assured and cooperate.

Deliberately concealing the epidemiological history and causing serious consequences for the spread of the epidemic shall be punished in accordance with the Law of the People's Republic of China on the Prevention and Control of Infectious Diseases, the Emergency Response Law of the People's Republic of China and the Public Security Law of the People's Republic of China. Laws and regulations such as the "Administrative Punishment Law" and other laws and regulations shall investigate legal liability. If a crime is constituted, criminal liability shall be investigated in accordance with the law.

07

How to distinguish between false calls and fraudulent calls?

All the false calls do not involve the promotion of "anti-epidemic drugs" or other content. Money transfer. As long as the phone calls you receive involve product promotion, charging fees, etc., they can be judged as fraud. The current COVID-19 epidemic situation is severe and complex. Please pay close attention to changes in the epidemic and adjustments to prevention and control policies, abide by epidemic prevention management measures, and take personal protection