What is a four-star customer?

Four Star Customer is an exclusive service.

Star service is a series of exclusive services launched by China Mobile for its old customers on the basis of integrating the original service system. Specifically, it provides a variety of differentiated and exclusive high-value services such as multiple points, phone overdrafts, and 10086 priority access for high-quality customers with long-term Internet experience, stable consumption, and no arrears. It is a long-term support for China Mobile. Give back.

The highest star rating is five stars. The higher the star rating, the more service rights you can enjoy. China Mobile strives to bring more considerate and better services to our old customers who have supported us for a long time, so that you can fully feel China Mobile's trust and care for you, and give you a sense of dignity that is easy, efficient and convenient anytime and anywhere.

Extended information:

The star-rated services enjoyed by star-rated customers are:

1. Credit limit

Prepayment of more than one star (Including one-star) star customers can edit the text message "KTTZ" and send it to 10086 to apply for activation. If you successfully apply, you will enjoy the small-amount phone overdraft service within 6 months from the next day.

2. One more day of communication guarantee service

Customers with one star or above (including one star) can delay communication services for one day after the payment is in arrears. During this period, customers can answer calls normally. Make phone calls and receive text messages (excluding active communication behaviors such as making outgoing calls, sending text messages, surfing the Internet, etc.), and you will receive payment reminder text messages in a timely manner.

3. No downtime during holidays

According to the General Office of the State Council’s annual holiday schedule for the seven major holidays: New Year’s Day, Spring Festival, Tomb Sweeping Day, Labor Day, Dragon Boat Festival, Mid-Autumn Festival and National Day. Specific arrangements are made to provide free downtime service during holidays (arrears reminder text messages will not be interrupted). Samsung and above (including Samsung) star customers can edit the text message "KTJJRMTJ" and send it to 10086 to apply for activation.

4. Easily handle international business

Customers with one star or above (including one star) can log in to the sh.10086.cn online business hall - business processing - international and Hong Kong, Macao and Taiwan long distance and short-term international and Hong Kong, Macao and Taiwan roaming, or log in to the Shanghai Mobile mobile client - business management - basic functions - international long-distance and short-term international and Hong Kong, Macao and Taiwan roaming, and directly handle short-term international roaming and international long-distance services.

5. 10086 priority access

Provide 10086 dedicated seats priority access to five-star diamond and five-star gold customers.

6. Priority queuing in the business hall

Provide five-star diamond and five-star gold customers with priority queuing service in the business hall.

7. Free card replacement

Customers with Samsung or above (including Samsung) and who currently have no outstanding balances are provided with a free card replacement service within one calendar year. The total number of free card replacements for households is 3 times. Card products that provide free replacement cards include ordinary large SIM cards, special small cards for specific terminals such as Apple, and 4G cards, excluding NFC, SIMPASS and other industry cards.

China Mobile official website-customer star service