Xingtai Communication Itinerary Card FAQ What is the Communication Itinerary Card?

1. Question: What is "Communications Big Data Itinerary Card"?

Answer: "Communications Big Data Itinerary Card" is a product of China Telecom, China Mobile, China Unicom and China Academy of Information and Communications Technology. The jointly launched itinerary inquiry service can provide users with proof of the countries and domestic cities they have visited in the past 14 days for free.

2. Question: How to use the "Communication Big Data Itinerary Card"?

Answer: Scan the QR code to enter the H5 page or mini program and fill in your mobile phone number. We will verify that it is you. My operation also allows you to authorize the operator to query itinerary information. Once submitted, you will receive proof of your itinerary.

3. Question: Can everyone use the “Communication Big Data Itinerary Card”?

Answer: That’s right. As long as you are a user of any of the three operators China Telecom, China Mobile, and China Unicom, you can use this service. However, new card users can only use the itinerary inquiry service after 14 days; itinerary inquiry for multiple numbers in one card with multiple numbers of cooperative operators is not currently supported

4. Question: Under what circumstances can the "Communications Big Number" be used? "Data itinerary card"?

Answer: "Communications big data itinerary card" is used to help users prove the areas they have visited recently, so it is suitable for employers, community management departments, transportation management departments, and commercial activity venues. It can be used by management departments and others when conducting inspections on the formation of mobile personnel.

5. Question: What should I do if the other party does not recognize the results of the "Communications Big Data Itinerary Card"?

Answer: The "Communications Big Data Itinerary Card" service is provided by the three major telecom operators The public welfare inquiry of places of visit provided to users can be used as an auxiliary tool for users to prove their personal itinerary. We are working hard to expand the influence of our services, but please follow the regulations of local governments, communities, and entrances for specific access standards.

6. Question: Does the "Communications Big Data Itinerary Card" only show the place of residence?

Answer: Of course not, the "Communications Big Data Itinerary Card" can display the user's past 14 All countries visited during the day and domestic cities where you stayed for more than 4 hours.

7. Question: Will my train passing through Hubei be recorded?

Answer: No. Traveling through a city by train generally does not exceed 4 hours and will not be judged as a stay. Traveling by plane over Hubei will not be recorded.

8. Question: Why can the "Communications Big Data Itinerary Card" accurately prove my location?

Answer: "Communications Big Data Itinerary Card" analyzes mobile phone signaling data , obtained through the base station location of the user's mobile phone, the collection, transmission and processing of signaling data are highly automated, and have extremely strict security and privacy protection mechanisms, with high authenticity and accuracy.

9. Question: Will I be "poisoned" after scanning the QR code?

Answer: Please don't worry. "Communications Big Data Itinerary Card" is provided by the three major telecom operators as a unified interface service. The service only requires filling in the mobile phone number to verify the inquiry and authorization by the person. Please trust the security of the service. The "Itinerary Card" does not require filling in the ID number or home address, and does not collect any personal information.

10. Question: There is a deviation in the query results! I have not been to city A/I have been to city B but I didn’t find it?

Answer: "Communication big data itinerary card" "The service uses base station data. In order to ensure continuous communication and achieve coverage without blind spots, the base station signals of the two places at the junction of administrative divisions may cross-cover, causing deviations in the results." In addition, if you stay in a city for less than 4 hours, it will not be recorded. Overseas travel records require you to activate international roaming services while you are abroad. If there are serious deviations in the results, please contact our customer service in time.

11. Question: What should I do if the itinerary cannot be found on the itinerary card?

Answer: The "itinerary card" analyzes mobile phone signaling data and bill data, so there is no itinerary data. The premise is that the user generates these signaling and bill data while using the mobile phone. When encountering this situation, you can try to make more calls, or turn off the Wi-Fi connection and use 4G traffic. If there is no problem, you can check the data the next day.

*In order to avoid location deviations caused by base station coverage in adjacent cities, the itinerary card sets a judgment condition that meets the dwell time of 4 hours. There are also tips when making phone calls: within a day, the earliest call record And the latest call recording time span needs to be more than 4 hours to meet the requirements and show the itinerary. The same principle applies to using traffic.

12. Question: Why do I keep getting my Bluetooth permissions after installing the APP?

Answer: In order to adapt to the needs of normalized epidemic prevention and control, users are allowed to enter and exit public places. To better protect yourself, on April 30, the itinerary card APP was upgraded. In addition to providing itinerary inquiry, it also added a close contact reminder function based on the Bluetooth low-power protocol. When you open the Trip Card APP when Bluetooth is turned on, the app will locally record the close contact information of Bluetooth devices that also have the Trip Card service enabled on your phone. If a stranger you have been in close contact with is diagnosed as a confirmed/suspected patient of COVID-19, you can receive a reminder from your itinerary card as soon as possible and conduct health observation in a timely manner.

In order to ensure the availability and continuity of the service, we will remind you to turn on Bluetooth when you open the APP. If you do not need to use the service temporarily, you can manually turn off Bluetooth.

For more information about the Bluetooth function, please visit the official website

13. Question: What should I do if I cannot receive the verification code issued by the itinerary card?

Answer : The verification code of the communication itinerary card is issued by the SMS gateway of each operator. If the number of requests in a short period of time is too large and causes SMS congestion, the verification code will not be received. It is recommended to wait for a period of time and try again; if the user Value-added services have been actively disabled and need to be re-activated before you can receive the verification code normally. If you still do not receive the verification code, please contact the customer service of your operator immediately. In addition, it is recommended to download the communication itinerary card mobile APP version. The APP provides a one-click login service, which can save the process of sending and receiving verification codes.

14. Question: What is the contact information for customer service?

Answer: If you cannot open the webpage, do not receive the verification code, or have problems with itinerary enquiry, please call the customer service hotline of your operator immediately, or the familiar 10000/10086/ 10010.

Note: "Itinerary Card" service data may have deviations. Please pay attention to the risks when using it in various places and make adjustments based on actual conditions. As a public welfare service, the itinerary card can be used by users to prove their itinerary. The management department can use the data on the itinerary card as a reference. However, if the user cannot find the data or the query results are inconsistent with the actual itinerary during the itinerary verification process, it is recommended to combine the tickets, air tickets or other supporting materials provided by the user to comprehensively Judge the inspection results.