Urban management complaint telephone

You can call 123 19 to make a complaint. However, the complaint telephone number of urban management law enforcement in each region will be different. It's best to call 1 14 to consult the complaint telephone number of the local urban management, or enter the urban management bureau of a city in official website.

123 19 is an urban construction service hotline, which is a special telephone number for public welfare services in the national construction industry determined by the Ministry of Construction and the Ministry of Information Industry, covering public transportation, water supply, gas, heating, illegal buildings and other aspects. At present, there are about 20 cities in China, and the effect is good. In the past, such service hotlines were varied, and the 14 industry was the 14 hotline, which was inconvenient for people to remember.

Extended data:

The hotline service system of the digital urban management call center system takes the specific number 123 19 as the system number for telephone access, and centrally accepts gas stoppage, gas leakage, gas pipeline installation and maintenance; Stop water and leak; Bus passengers; Passenger smuggling; Surging sewage, littering, roads, parks and public toilets are in a mess; Stop and put it about; Paste and scribble; Illegal or illegal advertising, occupying the road; Occupy green space, destroy slippery roads, and destroy urban trees; Municipal facilities were damaged; The recovery of primary and secondary trunk roads is not timely; Unauthorized construction, illegal construction, unauthorized change of building structure, urban construction services, housing and land disputes, tourism consultation and complaints.

The hotline service covers urban planning, urban housing management, illegal construction, construction quality and safety supervision, city appearance, municipal administration, urban transportation, landscaping, scenic spots, water supply, gas supply, heating and other industries and social aspects. The workflow is as follows:

1. For general information, citizens can get the services, complaints and suggestions they need from the hotline center at 123 19 by telephone, fax, internet, etc. The reception staff of the center can communicate directly with citizens according to the effective information stored in the center to solve the problem of handling calls from citizens.

2. For the information that needs to be further implemented, after the hotline center accesses the citizen-related information, according to the actual situation, after being processed by the service center, these information will be directly transmitted to the secondary network platform (including the competent department) of the relevant responsible unit and the relevant responsible unit or competent department through the hotline service network. Within the prescribed time limit, it will be solved by the secondary or tertiary network responsibility unit, and at the same time, it will be fed back to the hotline center through the hotline service network of the digital urban management call center system, and then the hotline service center will pay a return visit to the citizens to ensure that the service is in place.

References:

Baidu Encyclopedia-123 19