What happened to the refund of the high-speed rail ticket bought online?

After the train tickets (including high-speed rail tickets) ordered online are refunded, the money will be returned to the passenger's card in the same way within 3-7 working days. If you pay with Alipay, you will get a refund within 1-2 working days. There are two ways to refund online:

1. Station handling: arrive at the station before the departure time specified in the ticket, refund all the fares and check the refund fee. Under special circumstances, it can be handled within 2 hours after driving with the consent of the stationmaster of the station where the ticket is purchased or the ticket collection station. Group passengers shall not be later than 48 hours before driving. If the original ticket was purchased in cash, the cash should be refunded when the ticket is refunded. If a bank card is used to purchase the original ticket (including the ticket purchased on 12306.cn website), the bank card used to purchase the original ticket will be refunded according to the regulations of the issuing bank.

2. Online refund: If you have not exchanged paper tickets and not later than 2 hours before driving, you can apply online.

Date of receipt of refund: For passengers who pay through online banking, the refund will be returned to the original payment account within 3-7 working days.

Refund fee: 5% of the ticket price for those more than 48 hours before departure time, 10% for those more than 24 hours but less than 48 hours, and 20% for those less than 24 hours. The mantissa calculated above is in the unit of 5 angles, and the mantissa smaller than 2.5 angles is rounded, the mantissa larger than 2.5 angles and smaller than 7.5 angles is 5 angles, and the mantissa larger than 7.5 angles is 1 yuan.