I received a delivery reservation call from JD.COM.

It was very cold a few days ago, and the air conditioner at home was not hot. Sitting in the ice room, my legs and feet are sore with cold. I don't think this is a good idea. The old air conditioner has been installed for almost ten years, so I replaced it with a new one. I found a fast forced heating one in JD.COM and placed an order.

The next day, I received a phone call, which should be JD. COM phone to confirm delivery. Then, instead of manual voice, it is a sweet electronic voice, "The XXXX you ordered will be delivered on February 5th, please press 1 to confirm ..." Remember that when you bought the beautiful water heater a month ago, you confirmed that the delivery was still manual, so tell me when the delivery master will come to your door, is it possible?

Two years ago in the United States, I bought large items such as refrigerators and washing machines in physical stores, and the confirmation phone number for delivery was also electricity.

Sub-speech confirmation; DMV (American Department of Motor Vehicles) makes an appointment for driving test, which is also electronic voice confirmation; After the dentist makes an appointment, he will call the day before the appointment to confirm that you have an appointment the next day, which is also an electronic voice.

At that time, I thought, American labor is expensive. This simple reminder confirmation, using electronic voice, automatically records the user's options, combined with the background process, is indeed very efficient. Although the voice is blunt, it won't introduce who you are, what your job number is like, and you won't say hello to the user. But it can remind users directly, and it also saves the process of "hello" and "yes". The reservation phone is basically.

The delivery experience of online shopping has been improving, with slight changes:

X manual telephone reservation, the status can not be tracked;

X manual telephone reservation, the status can be tracked online (users need to inquire on their own website or APP);

X manual telephone reservation, status push message (used to be SMS, but now users push it through WeChat after binding, and all major e-commerce apps have logistics push function);

X automatic voice reservation, status push message

The feeling of delivery reservation is constantly changing, not only the efficiency of merchants is constantly improving, but also the time of users is constantly saving.

According to the study of 20 16 by Martin College of Oxford University, 47% of the more than 700 occupations registered in the United States may disappear. The following figure shows the possibility of all kinds of jobs being replaced by machine automation, among which simple jobs are more likely to be replaced by machines. Didn't the electronic voice reservation call I received show that some telephone customer service or manual seats in the call center have been replaced by machines?

Still in the United States, some electronic voice reservations, in addition to using the buttons on the mobile phone or telephone, can also be answered directly by voice. With the technology of speech recognition, people can avoid the process of pressing keys and give more interactive options in a more natural way. Perhaps because of dialect and other reasons, there is almost no voice reply in China, and all of them are telephone key selection. With the development of technology, there are many input methods that can be carried out by voice. I believe the call center will try voice interaction in the future. Maybe the new function is not satisfactory when it was first introduced, and many people will spit it out, but I believe this is the wheel of history and it is unstoppable. This function will get better and better, and more and more satisfied. We will wait and see.