Anti-fraud experience

The experience of fraud prevention needs to point out the related phenomena of fraud at the beginning, and then focus on how to prevent fraud in the future.

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Through the study of several cases, we can see that in this era of highly developed informatization, banks are also facing illegal operation risks from various lawless elements, such as bill fraud, telephone fraud, SMS fraud and so on. In recent years, criminals try to use the customer information and weak links of banks to cheat, and such cases are high.

As employees of banks, especially front-line employees, it is particularly important to deal with customers directly and improve their anti-fraud ability. They should not only be responsible for avoiding economic losses of banks, but also inform customers of risk points. In their own operational skills, we must be standardized and impeccable, operate in strict accordance with the process, never let go of any link, and never give criminals an opportunity.

Pay attention to the general identification of customers and the verification of customer identity information in the work. This verification must be verified. If the customer needs to provide valid certificates, they must be provided in place to avoid misoperation. It is necessary to ask more about the purpose of large-sum transfer and remittance business, and give customers more safety tips in e-banking business, such as the storage and use process of passwords, which can effectively prevent customers from being cheated.

Therefore, in the future business handling, let yourself be more careful and give customers more business exchanges and warm tips, which can effectively block the fraud of criminals.