How to appeal a negative review on Meituan and the customer won’t answer the phone

The key to successfully appealing a negative review on Meituan is how to get the platform to recognize your appeal. For customers not answering the phone, there are usually the following reasons:

1. The customer may not receive the call due to some reasons, such as poor mobile phone signal, low battery, etc. In this case, we can consider calling the customer multiple times, explaining the situation in text messages or messages, and requesting the customer to reschedule the delivery time.

2. Customers may be unable to answer the phone in time due to their own personal reasons, such as suddenly having something to deal with, or going out, etc. In this case, we can explain the situation in a text message or message and ask the customer to reschedule the delivery time.

3. Customers may be malicious and refuse to answer the phone no matter how hard they call, or even threaten to leave a negative review after answering the phone. In this case, we need to stay calm, record the other party's words and actions, and then file complaints and appeals to the Meituan platform.

The key to successfully appealing a negative review on Meituan is to provide evidence. We can prove our work process and service quality by providing order records, delivery records, feedback records, etc. At the same time, we must also pay attention to expressing our sincerity and attitude in the appeal so that the Meituan platform can recognize our appeal.

In short, when it comes to complaining about negative reviews on Meituan, we need to stay calm, provide evidence, and express sincerity and attitude so that the platform can recognize our complaint.