B9062 is in a gray screen state after displaying the LOGO, so it cannot be imported into the startup interface. What happened? Very good protection of mobile phones, just bought a mobile phone for mor

B9062 is in a gray screen state after displaying the LOGO, so it cannot be imported into the startup interface. What happened? Very good protection of mobile phones, just bought a mobile phone for more than 2 months. Hello:

1. Try to charge the phone with the line for a while, or replace it with a battery of the same model.

2. Take out the SIM card and SD card at the same time, and then try to turn it on.

3. If the problem still exists, it may be related to the third-party software you downloaded and installed yourself. When you restart, you will see the "SAMSUNG”Logo icon, press and hold the Enter key until the words" Safe Mode "appear in the lower left corner of the screen, then let go, enter the setup uninstall section to download the application yourself, and then shut down and restart.

4. If you still can't boot after uninstalling the application, you can back up data (such as contacts, text messages, photos, etc. After entering the "Safe Mode" in the above way, the factory settings will be restored.

5. If you can't enter the safe mode and start the mobile phone, it is recommended that you take the three-guarantee certificate of the mobile phone and go to the nearest Samsung service center for inspection and maintenance. For more information about the service center, please visit:

/support/location/supportservicelocation . do？ Page = service. Location and place. cid = cn _ PPC _ support _ service _ repair net _ 120522

Welcome to Samsung Care Center:

/app-cares