What should I do if I lose my mobile phone?

If you use a vivo phone, you can view the following:

If the device is accidentally lost, you can use the Find Device function to try to locate and lock the device to retrieve it, or try to back up and clear the device data to protect your personal information.

Tips:

If the device is not connected to the Internet or the "find device" function is not turned on, it is recommended to contact the police for help as soon as possible, and call the operator to report the loss of the mobile phone number, and freeze or unbind the account information such as bank card, WeChat and Alipay in time to avoid personal property losses.

When using the search device, the lost device needs to meet the following conditions:

1. If you lose your device, you need to log in to your vivo account and turn on the "Find Device" function.

2. The lost device is turned on.

3. The lost device is connected to the data network or WLAN network.

If the lost device has a login account in vivo and the Find Device function is not turned on, you can try to turn on the Find Device function remotely.

Only when the following conditions are met can the function of remotely opening the search device be turned on:

1. For security reasons, it is necessary to verify the screen lock password of the remote opening device (if the device does not have a screen lock password, remote opening search is not supported).

2. The equipment needs to be in a networked and communicable state. When the booted device is not connected to the network or the network condition is not good, the remote boot command cannot be issued normally; If a SIM card is inserted into the lost device, please enter the SIM card number of the lost device according to the prompt on the operating device page, and send an instruction through sms channel to try to turn on the device network switch; If the SIM card is not inserted into the lost device, it is recommended to wait until the network of the device is restored before attempting to remotely open the device.

Operation method of "finding equipment"

1. Visit the Find Devices website.

Log in to the vivo cloud service official website through a browser: a web page link on a mobile phone, a Pad or a computer. Select "Find Device" to enter. You must log in with the same password as the lost device.

2. Positioning equipment

1) When entering the "Find Equipment" page, select the equipment to be located in the equipment list, and the equipment location will be automatically located. After successfully locating the device, the page will display the location icon and the address information of the location.

2) Click on the page? Icon, you can manually update the location information of the device.

3) If the corresponding lost device logs into the vivo account and the device searching function is not turned on, in the "Search Device-My Device" list, slide down to find the machine that has not turned on the device searching account name, click Remote Turn on, verify the password of the vivo account and the screen lock password of the remote turning on device, and try to turn on it remotely.

* Note: If the device is not in the device list, it means that the lost device is not logged into the corresponding vivo account. It is recommended to think carefully, otherwise the function will not be available; If the device shows offline or fails to locate, it may be in a state of being turned off or not connected to the network, which does not meet the condition of "device found".

Step 3 play the ringtone

When the location of the located device is close to you, you can click "Play Ring", and the device will ring at the maximum volume for 3 minutes, so as to locate the device with the help of sound and help narrow the scope of finding the device.

* Note: ① When the device is in silent mode or vibration mode, the bell will still play. When operating "Play Ringtone", try to avoid remote operation function, so as to avoid the device running out of power or being turned off by others, resulting in the device being unable to locate. ② When you hang up the phone, you need to enter the password of vivo account or screen lock.

4. Lost mode

When the lost mode is turned on, the device can be locked remotely. At the same time, the preset contact information and messages will be displayed on the screen lock interface so that the pick-up person can contact. If someone tries to unlock the device, the front camera of the device will automatically take pictures every time the password is incorrectly entered twice. Can you click? View photos to get their contents.

* Note: ① If the device supports and turns on the NFC function, when the device is in lost mode, the NFC function will be automatically disabled to prevent others from using the bus card and access card. ② The sub-functions in the lost mode are slightly different due to different models. Please refer to the actual display of the page for details.

5, remote lock card

After the device enters the lost mode, you can open the "Remote Lock Card" in the "Lost Mode" interface and remotely open the PIN code verification for the SIM card inserted into the lost device. Restarting the device or inserting and unplugging the SIM card will require PIN verification to prevent others from using the SIM card to steal information.

* Note: ① Only some models support the remote card locking function; ②PIN code belongs to the personal identification password of SIM card and is a security measure to protect SIM card. When the PIN code is entered incorrectly for more than 3 times, the card will automatically lock for protection. At this point, the SIM card needs to be unlocked with PUK code. Both PIN code and PUK code are provided by operators. You can check the card opening information of the SIM card or contact the operator for it.

The contact numbers of the four major domestic operators are: 10099 (China Radio and Television), 10086 (China Mobile),10 (China Unicom) and 10000 (China Telecom), which can be dialed in time.

6, backup data

Through the "data backup" function, automatically synchronized data, such as contacts, short messages, schedules, etc., are supported. , store synchronization in the cloud. Log in to your vivo account on another vivo device to synchronize these data and reduce data loss.

* Note: After operating "data backup", you can click "instruction record" on the page to check whether the device executes the instruction, and log in to vivo Cloud Service official website to check whether the data backup is successful. Only after the data backup of the lost device is successful can the cloud data be synchronized on other devices.

7. Remove the device

If it is confirmed that the device has been lost, you can use the "Clear Device" function to remotely delete all the data on the device, thus protecting privacy and preventing the disclosure of private data.

* Note: If you operate "Clear Device", the device will clear all data and restore the factory settings, but it will not affect the data backed up by the cloud service. After successful cleaning, you will lose control of the device, and you will not be able to locate the device again, play the ringtone, set the lost mode, etc. Operation cannot be undone after successful cleaning. Please operate with caution.

If you have more questions, you can go to vivo official website-My-Online Customer Service-Slide the bottom-Online Customer Service-Enter the manual customer service and enter the consultation.