Why is China Mobile's broadband not working again?

Q 1: broadband can't access the internet. What should I do?

A: I suggest you check whether the broadband account is in arrears first. If the broadband account is normal, I suggest you remove the router and connect it directly to the computer for testing, and investigate according to the situation.

Case 1: If the single machine is directly connected, it should be a router failure. It is recommended that you contact the router manufacturer for consultation.

Situation 2:

1, it is recommended to restart Guangmao, because Guangmao's working hours are too long, which will affect normal Internet access. At the same time, it is recommended that you keep indoor lines away from TV, refrigerator, microwave oven, audio and other interference sources.

2. Judge whether the light cat equipment is normal by the light cat indicator light.

3. If the optical cat equipment is normal, I suggest you pay attention to what the error code prompts are, and different codes represent different problems. Common error codes and solutions

Situation 3: I suggest you check whether the plug of the network cable is loose and keep the line away from household appliances with electromagnetic interference.

Situation 4: It is recommended that you check the computer terminal problems, such as: eliminating computer viruses, reinstalling TCP/IP protocols, dialing software problems (uninstalling PPPoE dialing software and using the dialing program that comes with WINDOWS system), whether the network card is damaged or disabled (setting the network card to be enabled in network connection), closing or lowering the security level of the firewall or replacing other firewalls.

Note: If you are a new computer, you may not be able to surf the Internet for a few minutes due to the protection mechanism of broadband equipment itself. I suggest you try again later.

Q2: Broadband can access the Internet, but the network speed is very slow. What should I do?

A: 1. If you are connected to a router, it is recommended that you disconnect the router and directly connect to the computer for testing, and restart the optical cat at the same time, because the optical cat will work too long, which will affect the normal internet access.

2. It is suggested that you use 360 software to measure the network speed, or use Beijing Mobile's customer speed measuring platform to measure the network speed. The address is: Judge whether the Baidu domain name address can be resolved normally. For example, if you can't find the host xxx when you respond to the Ping request, it means that the DNS server is not normal. It is recommended that you check the DNS settings and use the mobile phone DNS: 221.130.33.52 or 2265532.

Situation 2: There is a problem with the server of the other website, and the webpage cannot be opened. It is recommended to try refreshing the webpage several times and try again during off-peak hours.

Q5: Broadband can surf the Internet, but you can't send emails. What should I do?

Answer: If you are connected to a router, it is recommended to disconnect the router first and connect the computer directly for testing.

Case 1: If you use page access directly to send mail normally, you can't send it unless you use email software such as OUTLOOK. It is recommended to reset the correct email information.

Situation 2:

1. If you can only send small files, but not large files, you need to check the size limit of attachments through the e-mail server. It is recommended to compress or split attachments.

2. The mail server of the website is out of order, which will make all customers unable to use this mail server. It is recommended to use mail from other websites.

Q6: Broadband can access the Internet, but what if there is a special card for playing games?

Answer: If you are connected to a router, it is recommended to disconnect the router first and connect the computer directly for testing.

Situation 1:

1. It is recommended to close the antivirus software or replace it.

2. It is recommended not to use bright cats for a long time. If the running time is too long, it is recommended to turn off the refrigeration.

Situation 2:

1, routing detour, it is recommended to check whether the actual address of the Netcom server of the game is placed in China Southern Telecom. You can use NETSTAT to get the address of the game server, and confirm the specific address of the server IP through www.ip138.com. It is suggested to choose another Netcom server or contact the game operator for handling.

2. In the late peak period, the data processing ability of the game server can't keep up, which will lead to a great delay in ping the server address, and the response is that the game card is dropped. It is recommended to contact the game operator for handling.

Q7: Broadband can access the Internet, but watching the graphics card online may not work. What should I do?

Answer: If you are connected to a router, it is recommended to disconnect the router first and connect the computer directly for testing.

Situation 1:

1, you can open the playback, but the download speed can't keep up with the playback progress, and it will take some time to play. It is suggested that broadband access should be replaced by larger bandwidth.

2. In the late peak period, the number of video viewers is too large, which leads to the slow response speed of the server. It is recommended that you pause for a while before watching the video.

Case 2: The video server is out of order, so the video cannot be played. It is recommended that customers go to other websites to watch the corresponding videos, such as Thunder.