The difference between industrial and commercial report and industrial and commercial complaint in JD.COM.

These two reports are different in nature and purpose.

Industrial and commercial reports are mainly aimed at illegal acts of enterprises or individuals in their operations, with the aim of maintaining market order and consumer rights and interests.

Industrial and commercial complaints are mainly aimed at disputes between consumers and businesses when shopping or receiving services. Consumers report the fact that their rights and interests have been violated to the administrative department for industry and commerce, and ask for assistance in resolving disputes. The purpose of the complaint is to safeguard one's legitimate rights and interests.