What's the refund process for returns in taobao guest?

What's the refund process for returns in taobao guest?

Taobao is an online shopping website under Alibaba Group, which was founded by Ma Yun in May 2003. C2C shopping websites for consumers in Chinese mainland, Hong Kong, Macao and Taiwan, Malaysia and other places (Tmall, a B2C mode website, has been dismantled). The following is the process of return and refund in taobao guest, for reference only!

Taobao customer service return refund process

If the transaction requires a refund, please do not click "Confirm receipt" and apply for a refund (if the transaction is successful, please click here to see the method). The operation steps are as follows:

1. Operation Process of Unpaid Goods Refund Application

2. The operation flow of refund application for goods that need not be returned but need a refund has been received.

3. The operation flow of refund application for goods that need to be returned has been received.

Operation flow of goods refund application not received.

Step 1: Enter "Bought Baby", find the transaction, and click "Refund/Return" on the page;

Step 2: Select "Goods Not Received" and fill in the refund reason according to the actual situation;

A refund application that has received the goods but needs a refund without returning them.

Step 1: Enter "Bought Baby", find the transaction, and click "Refund/Return" on the page;

Step 2: Select "Received Goods" as the goods status, and select "No need to return goods" to return goods.

Note: the refund amount cannot be modified when the goods are not received. The default value is the total transaction amount.

Operation process of applying for refund for goods that have been received and need to be returned.

Step 1: Enter "Bought Baby", find the transaction, and click "Refund/Return" on the page;

Step 2: Select "Received", whether to return the goods, and then select the reason for returning the goods according to your actual situation.

Step 3: Submit a refund application. After the application is successful, the system will prompt you accordingly.

Step 4: The seller has 5 days to agree and reject the buyer's refund application. If the seller agrees to the return agreement, the seller's return address will appear on the page, and the buyer can return the goods according to this address. After returning the goods, please go to "Fill in the Return Information" on the refund page.

Note: Buyers need to return the goods within 7 days. If the goods are not returned within the time limit, the refund will be closed and the transaction will time out.

Choose a courier company for your return and fill in the waybill number. If there is no courier company to return goods for you in the drop-down menu, please choose another one to fill in;

Reminder: Once the return information is submitted, it cannot be modified. If you have purchased return shipping insurance before, please fill it in carefully.

Step 5: After confirming that the information is correct, click the "Submit Return Information" button and the return information is submitted successfully. The seller will have 65,438+00 days to confirm. If the seller fails to handle it within the time limit, the system will automatically refund the buyer.

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