Mobile phone charges can be deducted at will. The customer service said it was a MMS, but it wasn't sent at all. How to solve it?

1. First, you can check the phone bill to determine the details of the phone bill. For bill inquiry, please log in to the mobile phone business hall APP first, and click the "Service" menu below.

2. Click the "Query" menu in the left menu.

3. Select the "Historical Bill" function and click View Bill.

4. Check whether there is MMS in the phone bill details here.

5. If there is any MMS or other unknown consumption, it means that there may be an accident on the operator's side, so you can find customer service to solve it. If you do have MMS consumption, but you don't send MMS, it may be that your mobile phone is poisoned. You can check unfamiliar English applications on your mobile phone, and first open the phone settings.

6. Select "Application Management" and click Enter.

7. Find unfamiliar English applications on your mobile phone. If you can't kill this virus, it will become a system file. Only burning the program again in the after-sales service center can solve the problem.