The difference between leadership message boards and letters and visits.

Leadership message board: the leadership message board reflects problems, social conditions and public opinion through messages, responds to the concerns of the masses, and promotes problem solving.

Letters and visits: refers to the system that citizens or groups contact the institutions or personnel in charge of letters and visits in various forms, such as letters, emails, visits, telephone calls, faxes and text messages. , so as to reflect the situation, express opinions, request to solve the problem, by the relevant agencies or personnel responsible for the work of letters and visits in a certain way.

There are still many things that have been successfully solved by posting on the "Leadership Message Board" of People's Daily Online. According to the introduction of the Municipal Letters and Calls Office, in the whole year of 2020, the people of the whole city left messages 10400 to the city leaders through People's Daily Online, an increase of 66.8% over 20 19, and the response rate of messages in the whole city was 97.4%. In the first quarter of this year, people in the city left 2539 messages to city leaders through People's Daily Online, an increase of 57.3% over 2020 (16 14). Up to now, the reply rate of messages in the city is 98.9%.

Letters and visits are complex and sensitive. Today, with the deepening of reform and the continuous adjustment of the pattern of interest distribution, various social contradictions and problems are constantly emerging. It is not only normal but also reasonable for the masses to have difficulties and even grievances. However, in the past, some of our cadres turned a blind eye to the problems reflected by the masses and dragged on for a long time, resulting in some problems becoming "persistent problems."

Even some judicial organs and some people in relevant government departments equate petitioning with making trouble and regard petitioners as "unruly people". Take a simple and rude approach to petitioners, especially unwilling to contact the masses and indifferent to the problems reflected, so that small problems become big problems and simple problems become complex problems. Some people keep petitioning and petitioning all the year round. This not only hurts people's hearts, intensifies the contradiction between cadres and the masses, but also tarnishes the image of the party and the government. Its root is that there are no people in mind.