The central government directly accepts people's complaints.

12345 government service convenience hotline (referred to as 12345 hotline).

Refers to the public service platform built by local municipal people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. , providing "7×24 hours" all-weather manual service.

Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations. 20 16 12 the national standard of the government hotline service specification, which was drafted by Jinan hotline in Shandong province for three years, passed the examination and approval of the national standards Committee and was officially released to the whole country. 12345 hotline officially rose to the national standard.

Data expansion:

202 1 1 6, the guidance issued by the general office of the State Council on further optimizing the local government service hotline,

202 1 June1day, Beijing 12345 minors protection hotline was officially opened, and Shanghai 12345 minors protection hotline was opened. On April 23rd, the General Office of the State Council issued the Opinions on Promoting the Efficient Linkage between 12345 Government Service Hotline and10 Alarm Service Desk.

The service hotline 12345 is set up by local municipal governments in different ways, including telephone 12345 and network 12345.

12345 service hotline is usually used for:

Public service information consultation on administrative functions, responsibilities, policies and procedures; Complaints, opinions and suggestions on administrative management, social management and public services; Non-emergency management and service assistance within the scope of administrative functions and powers.

Reports on violations of laws and regulations by citizens, legal persons and other organizations that endanger people's lives and property, public property and economic and social development; Praise for government departments and their staff in terms of work efficiency and administrative efficiency. Note: The actual situation varies from place to place, and the local government documents shall prevail.