Have you learned how to protect the old customers of real estate?

1. Thank you after the transaction is completed. Expressing gratitude also belongs to after-sales work. For the client, although you helped him buy a house, in his view, he gave you more commission in order to become a single order. Therefore, based on this psychology, we must express our gratitude to our customers. It can be expressed orally, but it is best to invite customers to dinner or send some small gifts with company brand. It doesn't need to be too expensive, just let customers think that you are good at dealing with people, so that they can get closer to you.

2. Keep in touch. Keeping in touch is not a simple way to send text messages on holidays, but to make customers feel "special", such as calling directly to express condolences to customers' families on holidays, or seeing customers' friends circle upset/happy, sending a message to care about customers and so on. But try not to send mass advertising messages. If you really want to consult your customers, you can ask them separately, which will make them more acceptable.

3. Establish a customer database. In the information age, it is necessary to establish a customer database to sort out the basic information of customers in different categories, so that when you need to communicate with customers or visit customers, you will not be in a hurry and don't know where to start. And if you can accurately remember the relevant information of the customer's family, and give attention and care, it will make the customer closer to you.