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China Mobile's Manual Service Phone

Customer service hotline 10086 provides you with professional services such as business consultation, business acceptance, complaints and suggestions on mobile communication 24 hours a day through manual, automatic voice, short message, fax and email.

China Mobile's mobile phone customers are free to call 10086 in China (the long-distance charges generated by the call are charged according to the actual situation), and answering the phone from 10086 is free. Other communication companies call 10086 and charge according to the requirements of the communication company.

Extended data

10086 service mode:

1, voice system

The most commonly used function of 10086 is 10086 automatic voice system, which provides customers with some services such as inquiry, handling and consultation, and hot business introduction.

2. Manual business

When you want to inquire about China Mobile's basic policies, business knowledge, new services, billing and other issues, reflect the improvement of mobile network communication and service quality, or make comments or suggestions on China Mobile's services and services, you can also dial 10086 and press 0 to transfer to the manual service desk.