Staff year-end summary

The clerk's year-end summary of model essay and writing work can help him review his work performance for a period of time and help him to work more purposefully and improve his ability in the future. However, many people don't know how to write a work summary. In order to solve this problem, I brought you a model essay on the year-end summary of clerks.

Clerk's Year-end Summary 1 Looking back on 20xx, as an administrative clerk of the company, with the care and guidance of the leaders of all departments of the company and the support and help of my colleagues, I completed my work diligently and practically this year and successfully completed all the tasks assigned by the leaders. I have improved in all aspects, but there are still some shortcomings. I need to continue to study and accumulate work experience in the future, and use my knowledge to make up for my shortcomings. This year's study and work are summarized as follows:

First, a pragmatic work attitude:

Over the past year, I have been working hard, consciously safeguarding the corporate image of the company, doing my duty and trying to avoid any mistakes in my work. Administrative clerk is a service job, which is more complicated.

(1) Provide various services every day to ensure the normal work of the business department, the documents department, the shipping department, the finance department and the design department.

(2) The daily work of clerks is trivial, which requires care and prudence, and cannot be neglected, let alone sloppy.

(3) Under the guidance of MAY, the manager of the administrative department, make the memorandum of the day. I put the day's work in the memo and finished it one by one so as not to miss it.

Two, due diligence, do a good job in administrative personnel.

1, conscientiously do their own work and routine work, assist leaders to maintain a good working order and working environment, and make file management more and more standardized and standardized. At the same time, do a good job in logistics services, so that leaders and colleagues can avoid worries, and under the direct leadership of the department manager, actively do the daily housekeeping work of the department. Daily reception work: when answering the phone, use civilized language, speak warmly and politely receive factory visitors and foreign customers. For those who come to consult or ask for help when they encounter related problems, I will try my best to answer them or convey them to relevant leaders in time to solve them.

2. Material management: make the company's daily office supplies requisition, manage the material requisition, and register the requisition according to the department's requisition.

3. Document management: according to the needs of work, make various forms and documents at any time, at the same time complete the printing, scanning and copying of documents handed over by various departments, and upload and distribute the notices and documents issued by the company in time.

4. Personnel file management: classify and archive the files of on-the-job employees and former employees, electronically scan and archive them, and bind the new employee assessment form according to the annual sorting.

5. Recruitment: check emails, read resumes, and make appointments to arrange candidates for manager interviews and general manager re-examinations.

6. Travel arrangements for business meetings and exhibitions: make travel plans, book domestic and international air tickets and hotels to ensure the normal travel of business travelers.

7. Financial work: review and apply for office supplies and express delivery fees, pay air tickets and hotel fees, and ensure the timely payment of monthly settlement fees of relevant cooperative companies.

8. Express delivery: do a good job in the registration, receipt and submission of domestic and international consignments, regularly check the receipt of customers on DHL and ARAMEX websites, and report any abnormal express mail to foreign business personnel and relevant leaders in time.

9. Assistance: Assist the department manager to organize and arrange the quarterly and annual activities of the company and promote the corporate culture of the company.

Three. Knowledge learned in 20xx years

1. The guidance of XX, the manager of the administrative department: learn standard official document management, standard official document writing, flexible reception skills, and etiquette image in public-private relations.

2. Guidance of XX, manager of documents department: learn the basic knowledge of foreign trade, international express freight accounting and cost control, network maintenance and computer basic knowledge, and maintenance and repair of photocopiers and printers.

3. Guidance of XX, the manager of shipping department: provide English software and learning methods, and always remind me to strengthen my English study and exercise.

4. The guidance of XX, the manager of the design department: the correct use of photoshop and the simple cover design of the company's archived documents.

5. Guidance of XX, the manager of the business department: Learn the way that echo handles things in an orderly way at work.

6. Guidance from colleagues in the Finance Department: The expense application form is filled in in a standardized way, and the filing document is bound correctly.

7. Foreign trade salesmen XX, XX guide: foreign mail sorting and filing methods to strengthen English reading ability.

8. General Manager 8.XX's guidance: Make extensive use of the Internet and do everything with your heart.

9. Director 9.XX's guidance: If you think something is right, try it boldly, even if it doesn't work out in the end, it doesn't matter, at least you have tried.

Fourth, the direction and feelings that 20xx needs to work hard.

Administrative assistant is a new challenge and affirmation given to me by the company. I hope that through these two months of study, I can improve my work level, adapt to the needs of work under the new situation, change my working methods, foster strengths and avoid weaknesses in the process of continuous learning, and strive to do better administrative work in the future.

Thank you for the training and learning opportunities of XX, and thank you for your help every time. In the future, I will constantly push myself, motivate myself, and always strictly demand myself to do everything with my heart. I hope I can do this paperwork!

Clerk year-end summary 2 For nearly a year, I have been working as a clerk in xx office, and now I am the director of xx office. Under the correct leadership of xx, I closely focused on the tasks and responsibilities assigned by my superiors, obeyed the arrangements of my superiors, studied hard, worked hard, always adhered to high standards and strict requirements, and efficiently completed the tasks assigned by my leaders. At the same time, I also exercised and improved my professional ability, and made great progress in political literacy, professional level and comprehensive quality. The thoughts and work of the past year are summarized as follows:

First, strengthen study and constantly improve the ideological and theoretical level.

Over the past year, no matter how busy I am at work, I have always insisted on studying hard, improving my level and broadening my knowledge. Establish the concept of lifelong learning. I take the initiative to participate in various learning activities organized by the unit, constantly improve the level of ideological and political theory, and constantly improve my work style and service ability; Through learning, I have established a sense of service, taking service as my own responsibility, serving the superior departments, accurately conveying the instructions of the superior, completing the tasks of the superior, collecting all kinds of information and serving the decision-making of the superior; Serve the healthy development of all departments; Externally, strengthen contacts and strive to create a relaxed external environment for the development of the unit. I am conscientious and responsible in my work, not afraid of hardship, abide by the rules and regulations of the unit, insist on not doing things that are not conducive to the image of the unit, actively safeguard the good image of the unit, and don't say anything that is not conducive to the image of the unit.

Second, do your duty and do all the work conscientiously.

Adhere to practice in learning, sum up and improve in practice, conscientiously complete the specific affairs assigned by the leaders, assist the daily work of xx office, answer the phone with a high sense of service and enthusiastic service attitude, carefully record incoming calls, successfully upload and issue all kinds of information and documents, and timely pass important documents to relevant leaders to ensure the smooth implementation of government decrees; For all kinds of letters, receive them carefully and convey them to individuals. Business ability and comprehensive quality have been greatly improved in the exercise, closely focusing on the basic duties of office staff, coordinating and communicating, serving leaders and serving the development of grassroots departments. Participated in organizing various meetings and other activities, and successfully completed the three basic affairs of writing, meeting and handling affairs, which was well received by the organization and leaders and was rated as an advanced worker.

Third, unite and cooperate to create a good working atmosphere.

I respect leaders, unite my colleagues, and always maintain a modest and prudent style. I always set an example and take the lead. When colleagues encounter difficulties in their work, I always lend a warm helping hand, actively create a working atmosphere of unity, forge ahead and mutual cooperation, and promote the formation and development of dedicated teams.

In this year's work, although individuals have made obvious progress in study, work and thought, and achieved certain results, there is still a certain gap compared with the requirements of superiors. Therefore, in the future work, I will improve my study and work to make up for my shortcomings.

Clerk's year-end summary 3 20xx years have passed, and I have unconsciously worked as a front desk for nearly a year. The front desk has not made a huge and direct contribution to the development of the company like the business, marketing and finance departments of the company, but since the company has set up this position, the leaders definitely think it is necessary to exist. Through thinking, I think that no matter which position, no matter what job, it is a part of the overall organizational structure of the company, and it is for the overall goal of the company. During this year, with the care and help of company leaders and colleagues, I successfully completed the corresponding work. Of course, there are still many shortcomings to be improved. Now I will summarize my work in 20xx as follows.

First, the daily work of the front desk

1. The receptionist is the first person to show the company's image. Since I joined xx in 20xx, I have treated every visiting customer warmly in strict accordance with the company's requirements and guided them to the relevant office. For the door-to-door salespeople, I greet them politely and file their practical business cards and brochures for future work. In the past year, * * * has gained about xxx users.

2. Answer and transfer calls, copy faxes and distribute letters, and seriously answer any incoming calls with an accuracy of XX %；; Be able to deal with harassing calls tactfully and reasonably, and improve work efficiency; When sending a fax, pay attention to whether the other party has received it and whether it is complete and clear. When copying, pay attention to the integrity of the copied data to avoid the omission of the copied data. If there is a letter, it will be handed over to the relevant personnel in time.

3. Dealing with temporary events When it is found that there is not enough water in the drinking bucket, it will ask xx people to deliver water in time. When the items needed by the front desk are not enough, they will apply for purchase in time, such as paper towels, copy paper and disposable paper towels. When the printer is out of ink, it will call the ink adding business personnel to add ink. When the office phone bill is running out, go to the business hall to deposit it in advance. If the items in the office are broken, such as the air conditioning switch and the lights in the bathroom, they will call the state-owned property in time to let the property master check the reasons and let the property master install the equipment they need to buy. The fault of the switch attendance machine is directly solved by contacting the merchant after sale. If there is a problem with the telephone line, ask the telecommunications bureau for help. In short, we will find a way to solve the problem in time.

Second, the comprehensive affairs work

1. Book rooms, air tickets and birthday cakes. So far, about xx tickets have been reserved. For leaders or colleagues who need to make a reservation when they come to xx for business, I will send a text message or call them to confirm the hotel details after making a reservation. And the employee's birthday cake reservation. The day before the reservation, I will confirm the time with the staff. On my birthday, I will tell xx to give birthday wishes on xx and order xx birthday cake in 20xx.

2. Filing documents and registering office assets. The training materials and confirmation forms received by the project department personnel are classified according to the file bag; The newly purchased books in the office will be stamped by Zhang Lixian and numbered to facilitate asset management. There are xxx books in the office at present. Other office equipment (such as notebooks, CDs, sockets, etc.). ) are also registered in detail, and employees also sign and register according to company regulations when borrowing.

3. Attendance statistics before xx every month. Attendance details come from attendance machines. If you are not clear, send an email to check with you, and then make a statistical summary, which can be sent to xx on time.

4. Organize employee activities. Organize employees to go to Agricultural University at five o'clock every Wednesday afternoon. Through activities, we can improve team consciousness and exercise well. It's cold recently, and fewer people are willing to go out. During this period, we organized a table tennis competition, but the effect was not particularly satisfactory, which is also a place that needs to be improved in the future.

Third, other work.

While completing my own work, I also help to complete the work of other departments. Such as assisting the personnel of software project department to bind project documents; Assist xx in the marketing department, and work with him to send gifts to customers and make bids. In this process, I also gained some new knowledge.

Fourth, shortcomings in the work.

1. I didn't make a good plan when purchasing office supplies, and I didn't consider it comprehensively enough. I only see what is missing in front of me, which requires me to pay more attention and worry more in the future.

2. There was an error in attendance statistics. Although it was corrected at that time, it had little impact, but it also reminded me of the importance of being careful. After the attendance is completed, you must check it carefully and confirm it before sending it out. There are also some letters of the same type. If you send it out with mistakes, it is easy for others to think that you are a careless person. Although this kind of mistake only happens occasionally, it must be avoided as much as possible.

The effect of organizing outdoor activities in recent winter is very bad. In the middle, I also discussed indoor activities with xx, provided chess, checkers and other activities suitable for indoor play, and organized their implementation, but this still failed to achieve the effect of outdoor activities. The solution to this situation is still under consideration.

Verb (abbreviation for verb) 20xx work plan

1, improve your initiative and communication skills, pay more attention, be careful and consider all aspects, in order to better complete the work.

2. Strengthen communication with all departments of the company. Understand the development of the company and the work content of each department. With these knowledge reserves, on the one hand, we can answer customers' questions in time and accurately, and transfer calls accurately; Or simply answer customers' questions within your power.

In the past year, I especially want to thank xx for helping me. She taught me a lot with enthusiasm and patience, and she trusted me. I am honored to have such a colleague, and I am proud to be in such a company that gives preferential treatment to employees. The new year is coming. In this year, I will be down-to-earth, seriously complete my work and do my bit for the development of the company!