Who should the property company complain about when power and water are cut off?

Water users should complain to the local housing and urban and rural construction management departments or relevant property service supervision institutions.

First, understand the complaint channels.

First of all, the owner or tenant needs to know the complaint channels in his area. Usually, local housing and urban and rural construction management departments or relevant property service regulatory agencies will set up complaint telephones, complaint mailboxes or complaint websites to facilitate public complaints. Owners or residents can obtain accurate complaints by consulting the local government official website or consulting community workers.

Second, prepare the complaint materials

Before making a complaint, the owner or household needs to prepare relevant complaint materials. These materials should include detailed information such as specific time, place, scope of influence, inconvenience caused to life, etc. Relevant evidence, such as photos, videos or recordings, should also be submitted. These materials will help complaint agencies to understand the seriousness and urgency of the problem, so as to handle complaints more quickly.

Third, submit a complaint.

Owners or residents can submit complaints by telephone, e-mail or online. When submitting a complaint, it is necessary to explain in detail the course and demands of the problem and attach relevant evidence materials. At the same time, leave your own contact information so that the complaint agency can get in touch when necessary.

Four. Subsequent complaint handling

Owners or tenants should pay attention to the progress of handling complaints after submitting them. If you don't get a reply for a long time or the result is not satisfactory, you can contact the complaint institution again or report the situation to your superiors. At the same time, public complaints can also be made through social media and other channels to attract more people's attention and support.

To sum up:

When the property company has problems such as power failure and water supply, the owner or tenant should complain to the local housing and urban and rural construction management department or the relevant property service supervision institution. In the process of complaint, we should prepare relevant materials, explain the process and demands of the problem in detail, and pay attention to the progress of complaint handling. Through reasonable complaint channels and methods, owners or tenants can safeguard their legitimate rights and interests and promote the improvement and promotion of property services.

Legal basis:

property management regulations

Article 35 provides that:

The realty service enterprise shall provide corresponding services in accordance with the stipulations of the realty service contract. The realty service enterprise fails to perform the realty service contract, causing personal and property safety damage to the owner, and shall bear corresponding legal responsibilities according to law.

Article 42 provides that:

The real estate administrative departments of the local people's governments at or above the county level shall promptly handle the complaints of owners, owners' committees, property users and property service enterprises in property management activities.

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 39 provides that:

Disputes over consumers' rights and interests between consumers and business operators can be resolved through the following channels:

(a) negotiated settlement with the operator;

(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;

(three) to complain to the relevant administrative departments;

(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

(5) bring a lawsuit to the people's court.