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Why is there no sound when downloading movies to mobile phones?
1. Adjust the multimedia volume: Set-Sound-Volume-Music, video, games and other media (media volume), and adjust the multimedia volume to the maximum.
2. shut down and restart.
3. check whether you are using your own player software. If not, please try switching your own music/video player.
4. If your phone/tablet supports the function of turning off all sounds, it is recommended to go to Settings-Accessibility-Turn off all sounds-Uncheck.
5. if there is still no sound when playing music/video, please back up the data (contacts, text messages, pictures, etc.) in the machine, and then restore the factory settings (settings-reset/privacy/personal-restore the factory settings).
if the problem still exists, please bring the purchase invoice, the repair card and the machine to the service center, and the professional after-sales engineer will help you to test it.
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