What services do you enjoy when buying a nature mattress?

nature mattress pays great attention to after-sale, in-sale and pre-sale services! There is a standard service system called "Moonlight Messenger", and the specific service details are as follows.

Three-guarantee service for "Nature" products:

1. National joint guarantee and unified warranty: You can enjoy the "Moonlight Messenger" service in any city with "Nature" sales or service network with the sales voucher, quality assurance card or other valid certificates of "Nature" products;

2. The three-guarantee period of "Nature" products is one year, counting from the date of delivery, deducting the time occupied by repair;

3. Moonlight Messenger will repair or replace the quality problems of "Nature" products within 3 days from the date of delivery. If you choose to return the goods, "Nature" will refund the payment in one lump sum according to the original purchase price, and no product depreciation fee will be charged;

4. "Moonlight Messenger" will repair or replace the quality problems of "Nature" products within 31 days to one year from the date of delivery; If you choose to return the goods, "Nature" will charge the depreciation fee according to the national regulations. The depreciation charge is calculated from 31 days from the date of delivery to the date of return;

5. According to relevant national regulations, the daily depreciation rate of "Nature" mattress is .5%; The daily depreciation rate of bedding is .1%; The daily depreciation rate of pillows is .5%;

6. Customers who choose to return the invoice must return it together with various documents and gifts;

7. If the "Nature" product you purchased exceeds the validity period of three guarantees, you will be provided with paid after-sales service, mainly for depreciation and handling fees.

If the customer doesn't do it, Moonlight Messenger will provide free delivery and free installation service in the urban area:

1. The concept of urban area refers to the central area of each city, not divided according to the concept of administrative area;

2. the part beyond the urban area will be charged the corresponding freight.

"Moonlight Messenger" limited time service:

1. Time-limited return visit after delivery: Moonlight Messenger will provide return visit service within 48 hours after the customer receives the goods;

2. Respond to customer complaints within a limited time: Moonlight Messenger will reply within 48 hours after receiving customer complaints;

3. Time-limited handling of sales service: In case of quality problems, "Moonlight Messenger" will arrange service time with you for time-limited handling.

"Moonlight Messenger" features value-added services:

1. Lifelong follow-up services: You can enjoy the services of "Moonlight Messenger" such as mattress fabric jacket replacement, accessories update and handling of "Nature" bedding products;

2. Non-standard product customization service: We provide you with non-standard product customization service within a certain size and process difficulty;

3. Online purchase service: You can purchase online on our official website of Nature and designated websites;

4. Scheduled purchase service: Moonlight Messenger can provide you with scheduled purchase service within one year if necessary;

5. Purchase delivery service in different places: "Moonlight Messenger" provides you with delivery service purchased in one city and provided in another city with "Nature" sales network;

6. Multi-channel consultation service: "Moonlight Messenger" provides nationwide free consultation service, and you can also consult by logging in to the nature website or going to a specialty store.