China Southern Airlines Refund Policy for Epidemic Situation 202 1

1. How can I apply for a free refund during the outbreak of China Southern Airlines? 2. Air ticket refund policy during the epidemic? 3. China Southern Airlines official website Refund Regulations? 4. Can the special ticket be refunded? How much is the handling fee? 5. 202 1 New Policy on Ticket Refund 6. Free Refund Policy of China Southern Airlines How does China Southern Airlines apply for a free refund of the epidemic?

1. Change the ticket: change the ticket for the first time to June, 2022 10 (including the actual flight of China Southern Airlines on the same voyage before, the ticket change fee is exempted, and the fare difference is charged according to regulations;

2. Refund: If you apply for a refund within the validity period of the ticket, you will be exempted from the refund fee. Before applying for a refund, the ticket shall be changed in accordance with the above-mentioned changes, specifically in accordance with the conditions for the use of the ticket.

Air ticket refund policy during the epidemic period

Tickets purchased at any time can be unsubscribed, but there is no handling fee for return tickets during the epidemic period. According to the latest regulations of the Civil Aviation Administration of China, tickets purchased before 65438+2020128 October can be refunded without handling fee. In order to extend the Spring Festival holiday in the State Council in 2020 and continue to do a good job in the joint prevention and control of novel coronavirus epidemic, the Civil Aviation Administration requires that civil aviation passengers who have purchased air tickets before 0: 00 on June 28, 2020 and whose flight date is later than this time limit apply for a refund before the flight takes off, airlines and their ticket sales agents shall refund the tickets for the passengers free of charge within the validity period of the tickets, and shall not charge any fees. This requirement will be implemented from 0: 00 on June 28, 2020. It should be pointed out that due to the epidemic, airlines have cut some flights. In order to make effective use of the capacity during the peak hours in Spring Festival travel rush, please go through the refund procedures before the flight takes off to avoid wasting seats and ensure that passengers with real needs can travel.

Legal basis:

People's Republic of China (PRC) Civil Code

Article 502 A lawfully formed contract shall become effective upon its formation, unless otherwise provided by law or agreed by the parties. In accordance with the provisions of laws and administrative regulations, if the contract should go through the approval procedures, such provisions shall prevail. If the failure to go through the formalities such as approval affects the effectiveness of the contract, it will not affect the performance of the obligation clauses such as approval and the effectiveness of relevant clauses in the contract. If the party that should go through the formalities for approval fails to perform its obligations, the other party may require it to bear the responsibility for violating its obligations. The modification, assignment and dissolution of a contract shall be subject to the provisions of laws and administrative regulations, and the provisions of the preceding paragraph shall apply and shall be subject to approval.

Article 503 Where an unauthorized agent enters into a contract in the name of the principal, and the principal has started to perform the contractual obligations or accepted the performance of the other party, it shall be deemed as ratification of the contract.

Article 504 A contract concluded by the legal representative of a legal person or the person in charge of an unincorporated organization exceeds its authority, unless the other party knows or should know that it has exceeded its authority, the representative's behavior is valid, and the contract concluded is valid for the legal person or unincorporated organization.

Article 505 The validity of a contract concluded by the parties beyond the scope of business shall be determined in accordance with Section 3 of Chapter VI of Part I of this Law and the relevant provisions of this Chapter, and the contract shall not be deemed invalid because it exceeds the scope of business.

Article 506 The following exemption clauses in the contract are invalid: (1) Causing personal injury to the other party; (2) Causing property losses to the other party due to intentional or gross negligence.

Article 507 Invalidation, invalidity, cancellation or termination of a contract shall not affect the validity of the dispute settlement clauses in the contract.

China Southern Airlines official website Refund Regulations

Because China United Airlines fails to provide transportation according to the transportation contract or the passenger voluntarily requests to change the itinerary, China United Airlines shall return all or part of the passenger's unused tickets in accordance with the following relevant provisions.

1, involuntary refund:

If the flight is cancelled or delayed for three hours (including the three-hour delay of the known flight time (including above, the flight takes off early, the voyage is changed, the flight enters the company's early warning state or the original seat cannot be provided), the refund will be treated as involuntary refund:

1. 1 All the tickets are unused, and all the ticket taxes are refunded without refund fee.

Tickets for 1.2 have been partially used. Unless otherwise specified, the applicable fare of the used segment shall be deducted from the total fare. Compared with the fare of the unused segment, the higher fare shall be returned to the passenger, but it shall not exceed the original total fare. Unused taxes and fees will be refunded to passengers, free of refund fee.

1.3 If the flight is cancelled or delayed for three hours at the stopover or alternate place due to the carrier's reasons (including three hours (including above) of the known flight schedule), if the passenger proposes to refund the ticket, it shall be handled in accordance with the following provisions:

1.4 Deduct the applicable fare from the departure station to the landing station from the total fare according to the corresponding cabin of the ticket, compare the balance with the fare from the landing station to the arrival station, and return the passenger with a higher fare, but it shall not exceed the original total fare.

1.5 If there is no flight reference, it shall be implemented according to the standard of hard sleeper middle berth on the same line of local ordinary railways.

1.6 tax is not refundable;

1.7 If the flight is cancelled or delayed for three hours (including the above situation), if the passenger proposes to terminate the trip, it will be given up voluntarily, and the remaining fare will not be refunded.

1.8 If the flight on the same day is cancelled due to weather, government reasons and other reasons other than force majeure, it shall be handled according to Article 5.1.3.1.3.2, 5. 1.3.3; If the flight is not cancelled on the same day and the passenger proposes to terminate the trip, it will be given up voluntarily and the remaining tickets will not be refunded.

1.9 The whole journey must be the flight actually carried by China United Airlines, and the connecting time is 120 (including minutes). If the previous flight is cancelled or delayed for three hours (including above), and it is impossible to take the subsequent flight, if the passenger submits a refund, it will be treated as involuntary refund.

2. Voluntary refund:

Passengers who request a refund for voluntarily changing their itinerary shall go through the formalities of voluntary refund in accordance with the Table of Applicable Conditions for Domestic Freight Rates of China United Airlines;

2. 1 all tickets are not used. After deducting the refund fee, the remaining tickets and taxes will be refunded.

2.2 The ticket has been partially used. Unless otherwise specified, the balance will be returned to the passengers after deducting the applicable fares, relevant taxes and refunds of unused flight segments.

2.3 Passengers terminate their travel by themselves at the flight stop, and the air tickets and taxes of the unused flight segments will not be refunded.

2.4 The shortest connecting flight time of China United Airlines is 120 minutes (including the voluntary purchase by the sales unit or passengers 120 minutes (including the connecting flight). If a passenger requests a refund after missing the plane, it shall be treated as a voluntary refund.

3. Involuntary refund after voluntary change:

It is treated as involuntary refund, and the change fee is not refundable.

4. Voluntary refund after voluntary change:

4. 1 If a passenger requests a refund after the change of the same cabin, the change fee will not be refunded, and the refund fee will be calculated according to the time of refund and the flight time after the change.

4.2 After the upgrade, if the passenger requests a refund, it shall be handled in accordance with the following provisions:

4.3 The change fee will not be refunded.

4.4 In the upgrade part, the refund fee is calculated according to the upgrade refund rate by comparing the refund time with the flight time of the new ticket;

4.5 For the ticket before the upgrade, compare the change time of the original ticket with the flight time of the original ticket, and calculate the refund fee according to the refund rate of the cabin before the change.

5. Voluntary refund after involuntary change:

If the flight is abnormal, the passenger changes the flight involuntarily and confirms it, or China United Airlines has guaranteed the passenger to change to other flights (including flights carried by other companies and confirmed by passengers), if the passenger returns the ticket, it will be treated as voluntary refund, and the refund fee will be calculated according to the time of voluntary refund and the flight time after the last involuntary change.

6. Refund after using the red envelope:

If passengers use red envelopes when purchasing tickets, they will be returned when they are involuntarily refunded; The red envelope is not refunded when the ticket is refunded voluntarily, and the refund fee is calculated according to the freight rate announced at the time of ticket purchase.

7. repeat ticket purchase:

7. 1 Repeated ticketing with different accounts or different channels shall be treated as voluntary refund.

7.2 Minimum standard of refund fee: 50 yuan, and 50 yuan will charge if 50 yuan is insufficient.

8. Refund channel: If the passenger requests a refund, the refund will be made at the original place of purchase. Passengers must show the original unused travel travel itinerary e-ticket before they can apply for refund. Except for the electronic ticket that is not printed in the travel itinerary.

Legal basis:

People's Republic of China (PRC) Standardization Law Article 2 Standards (including standard samples) mentioned in this Law refer to the technical requirements that need to be unified in agriculture, industry, service industry and social undertakings.

Standards include national standards, industry standards, local standards, group standards and enterprise standards. National standards are divided into mandatory standards and recommended standards, while industry standards and local standards are recommended standards.

Mandatory standards must be implemented. The state encourages the adoption of recommended standards.

Can I get a refund on the special ticket? How much is the handling fee?

Special fares are not allowed to be refunded in principle. If there are objective reasons for force majeure, you can refund the ticket without charging a refund fee. Reason: When the flight is cancelled, advanced, delayed, the voyage is changed, or the carrier cannot provide the original seat, the passenger requests to refund the ticket, and all the departure stations will refund the ticket, and the unused flight segments will be refunded at the stop stations, and no refund fee will be charged. Special ticket: refers to the special discount ticket of the airline, and it is not allowed to sign and transfer. There are many restrictions, and the validity period is different, but it is cheaper.

202 1 new policy of air ticket refund in epidemic situation

On June 27, 2020, the Civil Aviation Administration of China requested that airlines and their ticket sales agents apply for a refund before the flight takes off within the validity period of the ticket, and if the flight date is later than 0: 00 on the 28th, they should refund the ticket for passengers free of charge.

The Ministry of Transport announced that since 0: 00 on October 28th, 2020, 65438 passengers who have purchased tickets for road and waterway passenger lines at road and waterway passenger stations and online ticketing platforms have voluntarily changed their itinerary. If they need to refund their tickets, the ticketing unit will handle the refund free of charge, and no fees will be charged. The purchase of personal accident insurance shall be handled together.

At the same time, according to the need to prevent and control the new pneumonia epidemic, all localities should suspend the local road and waterway passenger transport lines and announce them to the public in a timely manner.

Free Refund Policy of China Southern Airlines

China Southern Airlines issued a notice to buy (or change planes) China Southern Airlines flights before 0: 00 on August 4th, and enjoy flights with flight number CZ. The domestic air ticket with the travel date from August 4th (including August 3rd1(including 784) was changed to 202165438+February 3rd1(for the first time).