Can I get a refund for booking a plane ticket online?

1. After logging in, enter the booking order management, select the booking record that you want to refund, click I want to refund, and then click OK to refund the ticket to complete the online refund operation;

2. According to the use of the ticket fare held by the passenger, if necessary, the passenger shall pay the corresponding change fee.

3. This refund will be transferred to the original user's payment account, and the specific arrival time is determined by the bank's settlement cycle.

Extended data:

1. Domestic transport passengers who return to their seats due to illness must propose and withdraw their seats before the scheduled departure time of the flight. Those who fail to leave their seats as required will be treated as voluntary refunds.

2. Passengers who buy tickets for China Southern Airlines in official website must apply for refund due to illness at the ticket office directly under China Southern Airlines in the city with the ticket office directly under China Southern Airlines; If there is no ticket office directly under China Southern Airlines, you can call the customer service center of China Southern Airlines (95539) to apply before the flight takes off.

Passengers are required to provide a copy of their ID card and a true and valid diagnosis certificate (including diagnosis certificate, registration form and original medical records) issued by medical institutions at or above the county level, and it is not suitable for boarding during the flight specified in the ticket. If the sick passengers cannot provide the above materials, they will voluntarily refund their tickets.

References:

Refund and change-China Southern Airlines