Why can't the refund of China Eastern Airlines website be cancelled while waiting for approval?

My refund status is pending review, but the staff told me that I can't cancel the refund status. I said, since I'm waiting for approval, can you help me refuse to refund the ticket? However, the staff said that the international air tickets refunded by this website are all manually reviewed, which requires some working hours, but they can't refuse to review, which is not operational in their system.

I have two questions:

Yes, there are comments on the audit operation and comments on the audit.

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