Article that touches customer service details

Details determine success or failure. Sometimes a small service detail can often bring a great touch to customers and can often leave many long-term customers for the company. Many customers also buy similar things. Compare service and quality. To impress customers, we need to start with you and me. Below is the relevant information about the article about touching customer service details that I compiled for your reference! Article 1 about touching customer service details: A card condenses deep feelings

It made me think of printing and distributing convenience cards Due to an accident. One day in May last year, a few friends and I went to a restaurant in the county town for dinner. Before leaving, the hotel waiter gave each of us a card with the hotel's phone number, address, main features and service types. What's more important is that on the back of the card, there is a line of bold text that caught my attention: Our store sincerely invites customers to recommend recipes. The recommended recipes will have an ordering rate of 30%, and there will be exquisite gifts.

I was deeply inspired by the little cards in the hotel. So, I also printed more than 500 small convenience service cards, with the address, phone number, and main products of my store printed on them. And promises that no matter how much you buy, it will be delivered to your door. Whenever a customer comes in to shop, I will send a small card. Sending cards is very popular among customers, especially middle-aged and elderly customers. They may have inconvenient hands or feet, or are busy with housework. As long as they press the phone number on the card, I will arrange for personnel to deliver the goods the customer needs to their doorstep.

A small card even saved the life of Aunt Zhang in Fumin Community! Aunt Zhang is a regular customer of my store and has a son and a daughter. The son works in Beijing and the daughter marries to the countryside. They are usually Uncle Zhang and Aunt Zhang. Uncle Zhang has a hobby of playing chess. As long as the weather is nice, he will go to the park to play chess with his chess friends. Aunt Zhang is not in good health and suffers from high blood pressure. On this day, Aunt Zhang felt that half of her body was numb, and the corners of her mouth were not working properly when she spoke. Aunt Zhang dialed Uncle Zhang's number, but Uncle Zhang didn't answer for a long time. In desperation, Aunt Zhang dialed the number on my card. After receiving a call from Aunt Zhang, I asked my lover to guard the store and immediately dialed the 120 emergency number of the county hospital. Then I rode an electric bike to Aunt Zhang’s house. Soon the 120 ambulance came and Aunt Zhang was sent to the hospital in time. I went to the park to find Uncle Zhang. A week later, Aunt Zhang recovered and returned home, and Uncle Zhang made a special trip to the store to thank me. Uncle Zhang took the small card in my store and said, this is a life-saving card! Xiao Duan, you are a great benefactor to our family. Uncle Zhang told people when he met that the small cards in my store saved lives. Many customers with elderly people at home came to my store to shop and asked for a convenience card in case of emergencies. For a time, my small shop was crowded with people and customers. Soon, all the small cards in my store were sent out, and I quickly printed another batch.

Having tasted the sweetness of small cards, I struck while the iron was hot and printed another batch of birthday cards. Since I have registered customers who come to my store for shopping, whenever I meet an old customer a few days before his birthday, I will send a birthday card and promise that with the birthday card, he can come to my store to receive a small birthday gift. share. I remember a middle-aged brother who was very excited after receiving my birthday card. When he came to my store to receive gifts, he opened his mouth with joy and kept saying: "I didn't expect, I didn't expect that this was the first time I received a birthday card and gift from someone other than my children." Boss Duan, you are so considerate and a kind person!?

These small cards are full of deep affection in just a few words, making customers feel unexpectedly touched inadvertently. Various small cards are the emotional link between me and my customers. It embodies the most sincere emotions between customers and me, expresses the most sincere wishes, and also adds a warm atmosphere to my own store. Article 2 that touches the details of customer service: One phone call closes the distance

There is a saying in the art of war: attack the heart first, attack the city first. Only when you win the customer's heart will she treat you as a partner and a sincere friend. Only in this way will your business last long and you will have more and more friends. The experience of many successful businesses tells us that only by treating customers as friends will your road to success become wider and wider. Otherwise, it can only be a flash in the pan.

Attacking the heart is not necessarily a big deal. The icing on the cake is not as good as the icing on the cake. A blessing text message or a phone greeting will make customers feel warm. Making phone calls is the most common and effective way to keep in touch with customers.

In the daily sales operations of retail customers, making one more phone call in a timely and appropriate manner will gradually deepen the customer's impression of you and establish a relationship of mutual trust.

If you want to build a trusting relationship with your customers, you must truly care about them and even their families. Brother Li from the traffic community is a die-hard smoker and comes to my store every two days to buy cigarettes. However, he has not come to buy cigarettes for a week. I was very puzzled, so I called Brother Li: Brother Li, I haven’t seen you for a long time. What have you been busy with recently? The Yellow Crane Tower (soft gold sand) you like to smoke has arrived. I’ll give it to you. You keep it, come and get it when you have time. ?Brother Li said: ?Well, I am in the hospital now. I will get it when I have time. ?I heard that he was in the hospital, and I immediately asked: ?Are you feeling unwell or have something else happened in the hospital? Brother Li said: ?No, my daughter is giving birth. ?I immediately said: ?Oh, congratulations, you are really busy these days, I will have to drink your wedding wine then!? After making the call, I immediately ordered a bouquet of flowers at the flower shop for them Sent to hospital. Think about how Brother Li felt the moment his daughter received the flowers! I am glad that I made a phone call, which strengthened the relationship between Brother Li and me. A week later, Brother Li came to my store and not only took away the Yellow Crane Tower cigarettes I left for him, but also bought five boxes of liquor and two cigarettes for my grandson!

I remember one day in the middle of winter last year, the sky was gloomy. I have read the weather forecast and know that there will be light to moderate snow today. I know that in this kind of weather, people won't go out unless there is an emergency. So, I turned on the computer and prepared to read the news online. At this time, a middle-aged customer riding a three-wheeled motorcycle came to my store to buy something. After buying the goods, heavy snowflakes suddenly appeared in the sky, and soon the road was covered with white snow. The middle-aged customer said: I have to go back quickly. My daughter-in-law is not in good health. I came to the county hospital to get her medicine and pick up some supplies for the small store at home. I don’t feel safe if she is alone at home. I repeatedly told him that it was snowing and the roads were slippery, so he must be careful on the road and drive slower. The middle-aged customer said gratefully: Don't worry, I will be careful. After saying that, he disappeared into the heavy snow.

Because when he entered the store, I recorded his home address and contact information in the customer registration book, so half an hour later, I guessed that the middle-aged male customer had arrived home, so I followed the registration instructions A phone call was made to Ben's contact information to ask if he had made it home safely. The middle-aged customer was surprised when he received my call. Hearing my greetings, he happily said: "Don't worry, I'm home safely. Thank you." ?I told him that if he needs anything in the small store, he can give me a call and I will drive the delivery car to him no matter what the weather is. A few days later, when the middle-aged male customer came to my store to pick up the goods, he said with emotion: "Boss, you care so much about a customer you don't know well. Based on this, I'm sure you will make a fortune." . From now on, when I pick up goods from my store, as long as you have them in your store, I won’t go to other stores to buy them. ?A caring phone call gave me a regular customer. Article 3 that touches customer service details: An umbrella shows sincerity

Detailed services should be people-oriented. Customers are God. We should not just talk about it, but should implement it in every detail of daily operations, respect customers and meet their most basic requirements. What do customers need? In addition to respect for personality, service with a smile, and honest service, what is more important is sincere concern. Really solve their worries and make them feel at home when entering the store. Only in this way can a good store image be created and customers will come uninvited.

At the beginning of summer this year, the rain seems to come earlier and much more than in previous years. One day in May, my wife and I had just cleaned the inside and outside of the store spotlessly, and many regular customers from nearby residential areas came into the store to shop. While I was busy getting things for the customers, the sky suddenly became covered with dark clouds. With the rumble of thunder, drizzle began to fall from the sky. At the beginning, it was just a steady drizzle, but in a blink of an eye, the sky and the earth were woven into a gray net. The huge raindrops formed a monotonous and chaotic rhythm accompanied by the sound of cars going north and south on the 104 National Highway. Half an hour passed, and the rain showed no sign of stopping. Many customers in the store did not prepare rain gear because they were close to home. They stood helplessly at the door and looked at the sky.

Looking at the customers who were stranded because they had no umbrellas, I first walked out of the counter, invited the customers to sit down in the rest area, then served each customer a cup of hot tea, and took down newspapers, magazines and books from the reading shelf. Distribute relevant product promotional materials to customers for them to read.

At this time, a girl was restless and kept taking out her mobile phone to check the time. After I found out, I asked about the situation, and quickly ran upstairs to take down an umbrella and handed it to the girl, "You are in a hurry, use this umbrella first, and be careful on the road." The girl took the umbrella and said repeatedly: "Thank you, I will send the umbrella back as soon as I finish the work." ? Seeing this scene, those customers who stayed in the store came to borrow umbrellas one after another. I took out a few of my usual spare umbrellas and handed them to them and said: "The number of umbrellas is limited. Let's give way to each other. If you are in a hurry, take the umbrella first. Thank you for your cooperation!" At this time, there was another customer who was anxious to leave. After getting the umbrella and watching him wander anxiously, I handed the poncho from my electric car to the customer. I heard that it was a poncho from my electric car, but the customer refused to take it. She said: "You lent me the poncho. You don't have a poncho to use when you go out to do errands, so what can you do?" ?I smiled and said: ?It doesn't matter, just use it. Maybe when I want to go out, the rain will stop. ?The customer refused, gratefully took the poncho and said repeatedly: ?Thank you, thank you! Your service is so thoughtful and considerate. ?