How to delete 90% bad reviews by replying to them?

The success rate of online situational communication is greater.

There is no reason to apologize.

When customers are angry, they need your attitude more than an explanation.

The client is very busy, and probably doesn't know who you are, so you have to identify yourself first.

For example, I am the manager of XXX, and I communicate as a manager (not ordinary customer service) to show the importance of customers.

Explain what you did last time to make customers dissatisfied, there is no reason to apologize sincerely, and briefly summarize the solution.

Don't explain too much. What customers need is your attitude of apology, not explanation.

For example, you are our old customer. I'm sorry, there was a problem with the last delivery. We have reissued it as soon as possible.

Difficulty in expression, weakness

Everyone sympathizes with the weak.

For example, we mainly do activities near the end of the year, and your bad reviews have dealt a great blow to us.

Seek reasonable help

When asking for help, try not to go against the wishes of customers.

For example: I hope my parents can help me delete or change it into a red flower in my busy schedule?

If the customer helps you a lot, you will be rewarded. Come here, rude!

For example, I send you a XXX coupon to apologize for your next use.

We must provide better services for our relatives in the future.

When the message is too long, send it in two messages.

Message 1:

Message 2:

Some people will ask how to change the direct short chain? In fact, there are many ways.

Some evaluation management software can! Like eye protection or something.