Model essay on sales outbound work experience

At work, don't complain endlessly. These are all harbingers of failure or failure. Next, I will bring you a model essay on the work experience of selling outbound calls, hoping to help you!

Sample sales outbound experience 1

Many enterprises hope to bring more customers and create higher value at lower cost. As a low-cost and high-return sales method, telemarketing caters to the needs of enterprises, but it is not easy to integrate the company's goals into telemarketing. Now I will summarize my experience in telemarketing training for your reference.

In fact, many times, 80% of the sales staff are planted in the word "unnecessary", so I am not so lucky. The most frequently heard word is "unnecessary". Why did the customer hang up? In the telephone simulation, the customer's actor said, "I'm not busy, but I don't want to talk to him and discuss this issue with him." Why? Telemarketing training First of all, do we know this potential customer? Only by knowing him can we communicate with him and not ask some retarded questions. Have we paid enough attention to our customers? Third, before establishing a harmonious trust relationship, is my question abrupt? Consulting is not a product placed there. When you face a customer as a salesperson, he doesn't want to know what you are selling, so the first call is to screen customers and establish relationships. If it is done well enough and the customer is willing to talk, the second problem arises again. Can you introduce your service or product clearly and smoothly? Do you really know your product? Do you love your products? Can you introduce it from the standpoint and feelings of customers? When customers are interested in our products or services, how can we further guide them? Have I thought about guidance? This is the process of mining customer demand.

As far as the current work is concerned, telemarketing training must be clear about the following issues:

1, the identity of the customer. You have the right to decide, actively seek or passively accept? This is not only their own needs, but also the embodiment of respecting customers.

2. The purpose of the customer answering my phone. What do you want to learn by answering my phone? Is it just curiosity about new things or the need of work? This is an important checkpoint for screening customers.

3. What is the current situation of prospective customers in this field? What kind of products or services does he need more?

4. What do potential customers think they need most?

5. Introduce your products or services in combination with 3 and 4.

6. Customer's reaction. In order to decide what measures should be taken next, I think there are many problems worthy of attention.

As a salesperson, are my questions ready? (6)? Do I have ready-made answers to questions that customers may ask?

(2) Is my thinking clear, and will I talk for a long time, so that customers will lose focus in the fog?

③ Empathy and expression, and timely praise customers.

(4) the appeal of words and language.

⑤ Analyze the customer's personality type from the customer's introduction and response, and quickly adjust the response plan.

⑥ Clarify the telemarketing process.

Finally, it is the mentality. The manager will talk at every meeting, but have I really achieved the enthusiasm, optimism and perseverance that salespeople should have?

Through telemarketing training, I should handle the following things in my future work:

1, often summarized

2. Clear sales process

3. According to the level of sales communication, sort out the questions for customers and the answers that customers may ask.

4, the practice of language appeal

5. In-depth understanding of consultation

6. Proficient in customer classification and mastering coping methods.

Model essay on sales outbound work experience II

20_ years, there are also many good memories and many regrets. 20_ It's an eventful year for liquor industry. Although the impact of the global financial crisis in 2000 is gradually weakening, it will take some time for the overall economic recovery to be excessive. The adjustment of liquor consumption tax by the state also caused a period of turmoil in the industry, followed by a nationwide crackdown on drunk driving and a local prohibition of alcohol, which made the liquor industry even worse. In such a bumpy year, we stumbled all the way, joy and sadness, passion and helplessness, confusion and moving, really infinite:

Review and analyze regional sales performance.

(A), performance appraisal

1, the total cash payment for the whole year 165438+ ten thousand, exceeding the tasks specified by the company;

2. Successfully develop four new customers;

3. It laid a foundation for the operation of the key regional market in southwest Shandong centered on Jining;

(2), performance analysis

1. Although I have completed the cash distribution task stipulated by the company, I am still far from my goal of 2 million yuan. The main reasons are:

The market foundation is still very good, but the investment awareness and company management of dealers are so poor that after we quit, the market declined seriously. My mistakes in this market are as follows:

(1), failed to guide dealers to operate the market according to our ideas, and relied too much on manufacturers;

(2) Failing to find suitable other potential high-quality customers to supplement at an appropriate time;

4. Among the new customers I visited in the whole 20 years, there are more than 10 with strong intentions, and most of them have visited the company. But in the end, it was rarely implemented, because the late tracking was not in place, and I lacked confidence and wasted a lot of resources!

A in the first half of the year, the positioning of key markets was not clear and firm. First of all, it is located in Pingyi. However, due to the particularity of Pingyi market (local protection) and later the focus of dealers shifted to beer, my original intention was finally changed. Secondly, I am optimistic about Surabaya market. Although the market environment is very good, but the cooperation of dealers is too poor, I gave up. It was not until later that I chose Jinxiang "Tianyuan non-staple food", which was near the end of the year!

B, the speed of new customers is too slow, and the quality of customers is poor (mostly small customers with small strength);

C, the company's service lags behind, especially the delivery time, which not only affects the market, but also affects the sales confidence of dealers;

2. Explore new customers. Although four new customers have been implemented, they are still two short of the six goals set by myself, and three of these four customers are small customers, and the sales volume is also very average. This is mainly caused by my own subjectivity, and I don't pay much attention to customer quality in order to pay back the money. As the saying goes, "choice is more important than hard work", and the "strength, network, distribution ability, cooperation and investment consciousness" of dealers directly determine the quality of market operation.

Our company has been operating in Shandong for three years, and the mistake in these three years is that it has not "grasped the key points". Therefore, I learned the lessons of previous years, and this year I personally put the search for key markets into my daily work. Finally, in June, 2006 +065438+ 10, it was decided to operate Jining market with Jinxiang as the core, and some experiences were also explored through two months of market operation.

Second, personal growth and shortcomings

With the care and support of company leaders and colleagues, I have made great progress in business development, organization and coordination, management and other aspects in the past 20 years, but there are also many shortcomings.

1, and the self-regulation ability of mentality is enhanced;

2. The ability to learn, predict and control the market has been enhanced;

3. The ability to deal with emergency problems and grasp the psychological state of others has been enhanced;

4. The overall market awareness needs to be improved;

5. The management experience of the team and the operation ability of the overall regional market need to be improved.

Third, mistakes and shortcomings in the work.

Pingyi market 1

Although local protection is serious, we still have a certain market through the coordination of relations and the low-key operation of the market. Moreover, through a period of market proof, the special songs developed by dealers still cater to the consumption of rural markets. Before the off-season, because I failed to communicate effectively with the dealer and the service was not in place, the dealer finally focused on beer. What's more, the agent took another liquor-Yimeng fellow villager, and the manufacturer's support was quite strong, which was even more diluted for us.

2.Surabaya market

Although there is something wrong with the dealer's personality, the market environment is really good (there is no strong local brand and no local protection-), and the hotel operation of Shili Wine Lane for more than a year has certain market favorable factors, and later it expanded the circulation market, and the market response is very good. The mistake is that the distributor was not suppressed in cost in advance, and then the management was unbalanced, which eventually led to the failure of cooperation and fell short. The key is that my personal wrist is not hard enough, my foresight is not enough, and my reaction is not fast enough.

Four, part of the old market work and problem solving

Because we didn't grasp the market well in the past and didn't control the cost effectively, the problem of cost contradiction appeared in the market 20 years ago. After consultation with the company leaders, we take the principle of "harmonious development" and adopt the policy of "one place, one policy" to solve the problems in different markets.

1. Tengzhou: Although the company has expenses, it must pay back the money, and both parties can accept and understand the settlement in the form of multiple goods;

2. Weishan: make your own packaging and bottles, and sell them at the company's expense as drinks;

3. Surabaya: Tongteng Prefecture

4. Yicheng: Not yet solved.

Through the above methods, the market problems have been solved one by one. Although there were some conflicts in the early stage, they were accepted and operated smoothly, which completely solved the psychology of relying too much on manufacturers before. Fourth, the operation mode of "office plus dealer" is used to operate the regional market.

According to the actual situation of the company and the market situation in recent years, we have been exploring a shortcut to operate the market, which truly reflects the effect of "office plus dealer" operation, but the following conditions must be met:

1, the market environment is better, even if it is not too good, it can't be too bad, for example, the local protection is too serious and the place is too strong;

2. The quality of dealers must be good, such as "strength, network, distribution and cooperation";

Specific matters related to the operation of the office:

1, management office, personnel localization;

2. Popularization of products, mainly aimed at mid-range consumers;

3. Channelized and personalized operation, focusing on circulation channels and focusing on major customers;

4. Focus on supporting first-class business, and the office truly reflects the role of joint marketing;

Verb (abbreviation of verb) gives some suggestions to the company

1, strengthen the hardware investment of products, and the first impression of products should give people a feeling of "value for money, value for money";

2. Improve various rules and regulations and salary system, and give full play to the subjective initiative of personnel;

3. Concentrate superior resources and focus on the model market;

4. Pay attention to the shaping of brand image.

Model essay on sales outbound work experience 3

This is my first time out of social work. I used to live in an ivory tower because I always imagined the outside world as wonderful and beautiful. I spent my summer vacation in Chengdu and became a jade product salesman. It's an honor that I did my first job in my life-sales.

When I first came here, I was afraid to talk to customers. I'm worried about how to communicate with customers, but practice makes perfect. I tried to learn from the old employees and made rapid progress.

At first, my grades were poor, but I explained to myself, "I won't? Because, my plan was not completed, because? " I always make excuses and complain. But I never realized that while making excuses for myself, I had become quite negative. At that time, it was you who cursed. It's also interesting to talk about my transformation. I overheard a lyric, which inspired me a lot. "To make life better, you must work hard to get lucky." From then on, "You have to work hard to get lucky" is deeply engraved in my mind. Whenever I fail and feel depressed, I will secretly cheer myself up. I firmly believe that as long as I pay, there will be a return. I began to treat customers with a very positive attitude, and I am willing to learn and think about ways to follow up with customers. It turns out that I am much more successful than before.

The first lesson: customer first, reasonable arrangement of time, doing business with valuable customers. As salespeople, our time is limited. All customers who come to the store hope to close the deal and will not let go of it for a day, thus wasting a lot of time for those customers who have to postpone cooperation for objective reasons. The first is to classify customers, so as to find some of the most important customers in the shortest time.

Lesson 2: Know yourself, first know the customer, and then let the customer know that after the first close contact with the customer, we will definitely meet many difficult guests, and misunderstanding will also lead to the problem of excessive storage. In the face of such obstacles, we can't complain about the customer first because he doesn't understand us enough. In fact, it is possible for us to get these customers back. Although we can't achieve the success rate of 100%, we have won back most of our customers through some efforts. How to get to know customers first? Then we must treat it differently first. For new and resistant guests, the key is not to pay too much attention to what he says, or even think it is just an excuse (remember, customers' hearts will change at any time, and there will never be fixed customers). We just need to remember that we have to tell him the advantages and highlights of our products. You will be surprised to find that the attitude of the guests is slowly changing, so the opportunity is coming!

Lesson 3: Use positive emotional contagion customers.

In practical work, salespeople must not give customers a bad feeling. Because the result of doing so will only be: first, sales abortion; Second, leave a bad impression on customers. So you should keep a good cheerful mood when you go to work every day, remember to smile and put on makeup. Leave a beautiful and deep impression on every customer who comes to the store.

Lesson 4: Constantly renew and surpass-constantly grow and be ready to go.

The saw will become dull after being used for a long time, and will be sharpened again after being re-polished. As a salesperson, if you don't know how to improve yourself at any time, you will one day fall from the so-called past glory to the bottom. It is very important for us to learn new knowledge elements in time. Besides books, I think it is very important to study hard at work. I believe that a person's ability is always limited. It is important for our colleagues to exchange rich experience with each other. Next time I can use it on similar customers, we will be more confident of success. You can also learn knowledge from your peers, so that you can "know yourself and know yourself, and win every battle" and put yourself in a favorable position in the competition. We should constantly surpass ourselves, remember one sentence, don't compare with colleagues, it will only make you greedy and let your energy dissipate. Competing with yourself, while you are constantly surpassing yourself, it is very likely that you have surpassed others, but you have not easily reached a peak under any vicious pressure.

Although it's only been a month, I've really grown up, gained a lot and gained a new understanding of society and life. I will continue to study and work hard in my later life.

I spent my summer vacation in Chengdu and became a jade product salesman. Our sales model is mainly to tap potential customers through lottery. Although they don't like jade and know nothing about it, under the explanation of our salesman, they have a certain understanding of jade and are willing to buy it.

When we sell jade to customers, we should try to figure out the customer's psychology, what he is worried about, such as the quality of jade, whether the price of jade will be high and so on. I have also made a series of plans for this.

First, make a sales plan.

Making a sales plan and selling according to the plan is the first and most critical step to complete the sales task. The content of the sales plan not only includes how to make practical sales targets, but also my sales plan is to sign a bill every day, and the price is around 300 yuan. ...

Second, maintain old customers and develop new customers.

Customer relationship management is to maintain a good relationship with customers, which is conducive to communication with new and old customers at any time. If there is no effective follow-up maintenance for powerful customers, customers will forget you and the products you sell at the same time. Therefore, we must try our best to maintain good customer relations, pay attention to and care about every detail of customers, become friends with them, and build trust. In the field of sales, it is impossible to achieve any sales without mutual trust. Be honest with others and impress customers with your best and most unique service. I do this in my practical work; When a customer trades at the counter, I will leave his customer information. I will send them warm messages and wishes as soon as the weather changes, shopping mall activities or new products arrive. And for those customers who often go shopping, I will carefully write down their names and characteristics, so as to say hello at the first time and make him feel that you miss him like a friend. ...

Third, use active emotional contagion customers.

In practical work, salespeople must not give customers a bad feeling. Because the result of doing so will only be: first, sales abortion; Second, leave a bad impression on customers. So you should keep a good cheerful mood when you go to work every day, remember to smile and put on makeup. Leave a beautiful and deep impression on every customer who comes to the store.

Fourth, find potential customers.

Everyone on the street may become our customers, but a large part will not become your customers in the end. Customers always exist. The problem is how to find these customers. The method is to seek quality first and then quantity.

Fifth, understand the needs of customers. .

As long as customers come to the mall, most of them are in demand. We should know what customers really think by observing their faces, colors and language communication. Then use the unique characteristics of your product and meticulous service to make customers want to buy, so as to clinch a deal. Second-rate salesmen meet customers' needs. A first-class salesman is to create customers' needs, which is called "taking the heart as the top priority".

6. Diligent and thick-skinned.

The first element is diligence. This is what we often say: be careful, often call to contact feelings, and increase customers' impression of you. (of course, you can't go straight to the point. You should say hello to him first. When talking about products slowly, remember to master the skills of returning visits. )

The second is to be thick-skinned. Rejection by customers is normal and may happen every day. Therefore, if you want customers to recognize you and the products you sell, you must have thick skin and strong endurance. Don't be discouraged and depressed even if you are rejected by customers. Tell yourself: my product is the best, no one can compare. Secondly, be diligent in heart, mouth and legs. But don't insist blindly, pay attention to strategies and skills. If you blindly introduce products to customers, customers will get bored. You might as well change your words, such as praising their clothes and appearance. Everyone loves beauty, which will not only make customers feel bored, but also make you get twice the result with half the effort.

The above is what I learned after working for a month. This experience is very precious to me. This not only expanded my knowledge, but also gave me a clear position on myself. I believe that I will take fewer detours in my future life.

This is my first time out of social work. I used to live in an ivory tower because I always imagined the outside world as wonderful and beautiful. I spent my summer vacation in Chengdu and became a jade product salesman. It's an honor that I did my first job in my life-sales.

When I first came here, I was afraid to talk to customers. I'm worried about how to communicate with customers, but practice makes perfect. I tried to learn from the old employees and made rapid progress.

At first, my grades were poor, but I explained to myself, "I won't? Because, my plan was not completed, because? " I always make excuses and complain. But I never realized that while making excuses for myself, I had become quite negative. At that time, it was you who cursed. It's also interesting to talk about my transformation. I overheard a lyric, which inspired me a lot. "To make life better, you must work hard to get lucky." From then on, "You have to work hard to get lucky" is deeply engraved in my mind. Whenever I fail and feel depressed, I will secretly cheer myself up. I firmly believe that as long as I pay, there will be a return. I began to treat customers with a very positive attitude, and I am willing to learn and think about ways to follow up with customers. It turns out that I am much more successful than before.

Lesson 1: Maintain old customers and develop new customers.

Customer relationship management is to maintain a good relationship with customers, which is conducive to communication with new and old customers at any time. If there is no effective follow-up maintenance for powerful customers, customers will forget you and the products you sell at the same time. Therefore, we must try our best to maintain good customer relations, pay attention to and care about every detail of customers, become friends with them, and build trust. In the field of sales, it is impossible to achieve any sales without mutual trust. Be honest with others and impress customers with your best and most unique service. I do this in my practical work; When a customer trades at the counter, I will leave his customer information. When the weather changes, shopping mall activities or new products arrive, I will send them warm messages and blessings as soon as possible. For those customers who often visit shopping malls, I will

Model essay on sales outbound work experience 4

I am a telemarketer, and I have summed up some successful experiences in my work. Here is a word of encouragement for you, hoping to help you in your future work.

1 first of all, you must explain all the selling points and features of the products to the target customers, so that they can understand what products you are recommending to customers and what you are selling to customers in just a few minutes, so you must practice fluent Mandarin before becoming an excellent telemarketer! Only in this way can customers understand what you are talking about!

2, do telemarketing, no matter what products we do, there will be some preferential or value-added services that can be flexibly controlled by telemarketing. Take the Sheraton VIP card I made before, for example, we will give away free rooms while selling VIP cards; Amount of cash deduction; Red wine rolls and cake rolls! However, the number of orders depends on two points. The first point must be that you should call more. There is nothing wrong with the sentence "Heaven rewards diligence". Call quality must be supplemented by quantity. The second point is to flexibly use these benefits attached to VIP cards, that is, the value-added services mentioned above!

For example: Today, I told Mr. Chen about the purpose of our card (50% off for dinner for two people, 10% off for the lowest room rate that night, valid for one year in hotels around the world 132), but I won't tell you the discount of this card (free room; Amount of cash deduction; Red wine rolls and cake rolls) so that you can save one hand when you call next time; This move is also called all is fair in war! When you have time to talk to Mr. Chen for the second time, you will send one of the quotations as bait. If you can't, send the other two, and we must repeatedly emphasize that these offers are specially approved by our Asia-Pacific president. Don't let customers feel that these offers are easy to get!

3, we must persist, dripping water wears away the stone, not a day's work, freezing three feet; This is not a cold day! No matter what you want to succeed in, you can't do without perseverance and persistence!

Model essay on sales outbound work experience 5

I entered the sales industry two years ago, gave up my major in university and transferred to the position of jewelry salesman. To tell the truth, when I first entered this position, I looked blank, because my previous major was technical, that is, I didn't need to communicate with people, as long as I worked hard, so I didn't have much contact with the service industry where sales staff needed to communicate frequently. Before I went into jewelry sales, I thought it was relatively easy, because it seemed that people usually didn't go to jewelry sales counters or shops to buy. Who knows that after entering this industry, I found that it was not what I thought. After all, my knowledge was limited, so I began to study while working. I have gained a lot from this way of working, especially my self-confidence. When a transaction is completed, I will have a great sense of accomplishment and satisfaction. At that time, I will feel that I have a good job and strong ability, and I will become more confident in the long run.

Let's talk about some experiences of doing sales work for such a long time and share our experiences.

I didn't work in a jewelry sales position. When I first started working, I always thought that selling jewelry was mainly based on luck. I thought that when I met a customer who wanted to buy, I just went up and sold a little. I was unlucky not to sell it. When I first became a salesman, I kept complaining about my bad luck. Why do other colleagues have high performance, and I can't do a few orders a month? It's my bad luck. It was not until the sales performance improved that I gradually understood some truth. Selling jewelry depends not only on luck, but also on mastering certain processes and skills. People who come to the store to see jewelry basically have a certain desire to buy, so we need to further impress their hearts. First of all, we need to know a lot about jewelry products before we can recommend their products according to each other's preferences and impress their hearts in the first step. The next step is the need for sales skills. First of all, you need to be confident and gain the trust of customers. Then you can bring people in by chatting. You can use necessary and appropriate gestures and so on. Then you will have the ability to read and feel, advance and retreat, seize the opportunity and complete the sale.

It is also very important to do jewelry sales. Even if you do a good job in customer maintenance, you should keep good contact with old customers and attract new customers. Although jewelry is a luxury in our eyes, it is only an ornament in the eyes of the rich, so they often buy new ornaments. So we should protect our old customers and tell them what new jewelry is in the store recently and what's special about it. Then there are new customers. When there are new customers, we can say the price contact information. If you want to buy it in the future or have any questions, you can ask me and so on. This will establish a new customer relationship. With more customers, sales performance will naturally come up.

Sample articles related to sales outbound work experience:

★ The overall telemarketing experience will be excellent.

★ Summary of telemarketing experience and selection of excellent model essays

★ Telemarketing Experience Summary Five Reference Summaries

★ Model essay on summary and perception of telemarketing work

★ Model essay on sales and service experience of shop assistants

★ Model essay on telemarketing self-summary

★ Operator's working experience

★ The model text of telemarketing practice report is 3000 words.

★ 5 Summary Essays on Sales Practice in 2020

★ Model essay on half-year work summary of telemarketing