What if foreigners don't reply to us all the time?

He just asked casually. How seriously can you expect him to take it?

How to do it: judge by analyzing the content of customer's inquiry. See if there are any specific specifications and detailed requirements on the content. If it is a real customer, there will be real demand. And if you are only asked to provide a sample price list or something, you can put it back without rushing to follow up.

Second,

Why: Opening letters is terrible.

I think I'm fine, and my long speech is well founded. But who knows, your company introduction, customers don't care at all, and customers don't care about all kinds of cool grammar you think. There is only one customer cares about, that is, products, products, products! In your letter, you spend most of your time describing how powerful the company is, but this experience is very bad for the customer because he doesn't care about you at all. No one will believe what you write on paper. Only the parameters and quality of products can win their return rate. Everyone is busy. If you want to return it all, forget it. Everyone is busy.

How to do it: Forget China's way of thinking, or your email will not be easy for customers to understand, and you will have to translate it and look it up in the dictionary, so the customer experience will definitely be bad. Besides, it is also very important to have a good title, as mentioned in the previous article, to reflect your product and your selling point.

In addition, you should show your professionalism in the body of the letter, and don't tell the customers about the company over and over again, mainly to promote your products. Speaking of which, by the way, how much do you know about your products?

How many customers can respond to your wishes? So, when you are free, study your product and its functional application, and say more about what buyers need to hear.

The most direct thing is our price advantage and our quality advantage, including our supply chain ability and the service ability of foreign trade salesmen and so on. At the same time, to convince customers of these advantages, the core should be to attract people to impress customers.

Third,

Why: Your reply is too slow.

The customer sent you an email after work, asking you to quote. It may turn out that you and your buddy just got off work because of the time difference. Hi, I didn't see it. And when you see the reply again, the customer has chosen another company. Don't complain about why you have to wait like this. Nothing you can do can stop it. This is the money you earned.

How to do it: the same question as mentioned above. Know your product. You don't even know your own product. Can you customize it according to the customer's requirements? Can it meet the customer's use requirements? If you don't know, you have to ask someone else, find out clearly, and then send it by email. In case the customer has other questions, you have to ask someone else. Although I am not ashamed to ask questions, I am ignorant and can't help asking others.

In addition, it may happen that I didn't notice the email after work. In this case, I can only say that I have developed the habit of watching mobile phones. Look, I gave you a good excuse to play with your mobile phone. If you want to go out for entertainment, if you have answered the customer's inquiry, set an alarm clock to remind yourself. I once met a madman, who even set his alarm clock every two hours when he slept at night, for fear of missing the customer's email. But I don't recommend it. There is a heavy workload during the day.