The cause of the epidemic, how to refund the ticket in full?

Under what circumstances can I get a full refund?

Only involuntary refunds can be fully refunded.

There are three situations of involuntary refund.

Flight delay or cancellation

Get sick for health reasons, etc.

The cause of the epidemic should meet the requirements of the announcement time limit and the ticket is valid.

Flight delay or cancellation

Flight delay: the plane can be fully refunded if it is delayed due to weather. However, it is stipulated that the departure time is delayed by more than 1 hour (the specific refund policy needs to be confirmed with the airline that purchased the ticket) before the full refund can be made.

Flight cancellation: when you receive SMS notification of flight delay or cancellation, don't rush to refund the ticket. You should contact the airline as soon as possible to confirm the flight status, and you can call the airline's customer service phone to prevent receiving fraudulent text messages and causing unpredictable consequences.

Health reasons, etc. : Passengers cannot fly due to illness, or their close relatives are hospitalized or die due to sudden illness. You can apply for a full refund according to airline regulations.

This situation is only for domestic flights, excluding international flights? )? Cause of the epidemic: If there is an epidemic at the place of departure and destination, don't rush to voluntarily refund the ticket. First of all, contact the airline, call the airline's customer service phone, and communicate whether it can be fully refunded. (For tickets purchased in official website or on the ticketing platform, you can contact the airline directly, and for tickets purchased on behalf of the ticket agent, you can contact the ticket agent to inquire about the situation. If the airline has issued a notice about the refund policy, it can refund the ticket directly. If not, if the time is not urgent, you can wait first, or you can contact the airline directly. If you can get a full refund, the customer service will send you an email message from the airline, and you can submit a screenshot of the local epidemic policy announcement (other documents that prove that I don't want to refund the ticket, such as the announcement that the school has postponed the start of school and the certificate issued by the company, etc. ) to the airline mailbox. After submission, you can call the airline customer service phone to inform that the materials have been submitted and ask the airline to apply for a full refund. Customer service will call you back after submitting the application. Wait for the result after the application is successful.

When communicating with customer service, do I need to refund the ticket in the APP first after applying for a full refund? If the customer service says that there is no need to refund the ticket in the APP for the time being, please take the initiative to ask the customer service to help you cancel the plane seat.

Asked how long it would take to give an answer,

If a full refund is required due to the actual epidemic situation, you can call 12326 (civil aviation service quality supervision) and Black Cat APP to make a complaint after negotiation with airlines, platforms and ticket agents fails.

Non-epidemic reasons, others that need to be refunded should be refunded according to the airline's policy.