How to write a 10010 complaint ticket?

1. Mobile phone number (password) users reported that there was no signal on the mobile phone in the XX City Mobile Building in the past week, with X squares inside the building and I gave the user a regular explanation at the time but the user did not agree. Now the user is dissatisfied and requires me to verify and handle it as soon as possible. Please verify, thank you! ! 2. The user with mobile phone number (password) reported that there is a fee deduction for Dahe Toutiao business. After inquiry (here is the activation and deduction related information queried from the system), the user insisted that he did not customize this service. Now the user If you are dissatisfied, please ask me to unsubscribe and refund the fee. Please check, thank you! ! 3. Mobile phone number (password) The user reported that the mobile phone cannot send messages starting from XXXX, and the mobile phone prompts "xxxxxxxxxx" when sending. After checking that the user's SMS receiving and sending function is normal, the user said that the SMS center number is correct, and it is recommended that the user go to the business hall to check the card quality. , but the user does not approve it. The current user is dissatisfied and requires me to resolve the situation as soon as possible. Please check, thank you! ! 4. Mobile phone number (password) The user reported that in the past week, the mobile phone was unable to access the Internet in XXX, XX city, and the signal was XX. When logging in, the mobile phone prompted "Connecting" but could not log in. (It is best to record one or two websites or suggest the user to try a handheld device. Can the business hall be logged in)? The user said that the GPRS parameters were checked correctly. After inquiry, the user's GPRS function was activated normally. The user is now dissatisfied and requires us to solve the situation as soon as possible. Please check, thank you! ! 5. Mobile phone number (password) The user reported that he applied for a new power card at the XXXX business hall in XX City on the afternoon of March 8. The sales staff of the business hall (male and female, employee number, phone number, name, whatever the user knows is recorded) Inform the user XXXXXXXXXXXXXXXXXXX. After inquiry, the user is using the XXX card of Xinfeng. When it is busy, it is Record it truthfully), please assist in checking, thank you! ! 6. The mobile phone number (password) user reported that after querying the details, it was found that border roaming of XX yuan and cellular number XXXXX occurred in The current user is dissatisfied and requires me to refund him as soon as possible. Please check, thank you! ! That's basically it, pretty much the same.