Make a customer return visit.

Question 1: How do you say to call the customer back? First kind

1, you have to identify yourself first: "Hello! I'm here to bother you ... "Eliminate the distrust of customers.

You should be polite: May I bother you for a while?

The purpose of this call should be explained simply and clearly. Let the customer know why you called him, and it can also find out the customer's attitude most effectively.

4. About the time and way of face-to-face communication.

5. For the customer conclusion with good communication: Thank you. You can call me at any time if you have any health needs. My phone number is * * * *. Ok, let's stop here. It was really nice talking to you. I hope I can serve you. I wish you success in your work and good health.

The second type

1, hello, I'm * *, sorry to bother you. We sent you a message some time ago, didn't you see it? (Let the other person answer and give room for interaction)

A. Say yes, then ask: What do you think of * *? The following situations are answered according to the customer's answers. If you have a concept or a certain understanding of genetic testing, first praise its advanced scientific and technological knowledge and attention to information, and then supplement or explain it according to its incomplete understanding.

B. customers who say they haven't seen it, but are interested, can give him a simple and effective explanation.

C. Customers who say they haven't seen it and are not interested can exchange other contents with him, let him talk to us, so as to understand the customer's situation and ideas, and even let him sell his products to himself.

D. If you are not interested, don't want to talk more, or have a very bad attitude, end the conversation politely.

In addition, regardless of the situation of the final return visit, we should record the customer's information on the customer management software in time, such as the written business cloud notes. You can also make plans before the return visit to prevent leaks and so on.

Question 2: What will you say when you pay a return visit to the customer? In fact, there is no "trick" in sales, and there is not much technical content. It is difficult for people to communicate in a unified way. Everyone's personality is different, and the way to deal with problems is naturally different. For a newcomer who has just stepped into the real estate sales industry, others' sales skills can only be used for reference. In addition to learning from others' practices, it is more important to sum up the appropriate negotiation methods and methods in every process of dealing with customers, so that you can have your own unique sales skills. As long as you pay more attention and practice, everyone can have their own unique sales skills and their own "unique tricks". Therefore, sales skills are more about studying hard, understanding hard and doing things hard.

[study hard]

People engaged in real estate sales should devote themselves to personal and career development, because life will only change with the change of self, and only by continuous learning can they gain a firm foothold in this society. So to be a top salesman, the first thing you must learn is how to keep a positive attitude.

[Learn a positive attitude]

Before I entered the real estate industry, I worked in a cotton mill for six years, then passed the adult college entrance examination and went to Guangxi University for two years. I remember 1992 when I graduated from college, I went to Guangxi Wantong Real Estate Company to apply for a job. At that time, Guangxi Wantong Real Estate had just been established, and the job advertisement said that only one marketer was needed, requiring a bachelor's degree or above and under 26 years old. I was 28 years old and only had a college diploma. I didn't meet these two requirements. But I'm confident. I think I can do it. No matter what the conditions are, I will apply first. After entering Wantong Company, the boss of the real estate company who interviewed me at that time said that many people had better basic conditions than me. Because I am confident and natural, I decided to enroll me alone. Many people think I am very lucky. In fact, I personally think that the opportunity was won by myself, which is fair to everyone. The key is whether you are sure to catch it.

In the course of my work, I found that the real estate industry covers a wide range and is very challenging. I set myself a goal to lay a good foundation in five years. I won't be a salesman in five years. With the goal in mind, I took the adult college entrance examination again and took the correspondence course of real estate management for three years, which strengthened my professional knowledge and theoretical knowledge.

The first property I sold, "Wantong Hanging Garden", was in the old city of Nanning. This area is the most concentrated place in Nanning. Many people in the industry are not optimistic about building a community in that place. In order to locate the project more accurately, we did a lot of market research in the early stage, including competitor survey and customer survey. When our boss asked me to do a competitor survey, he didn't tell me how to do it. Unlike today, he asked the sales staff to choose the plate, had a fixed questionnaire, knew what to know, and gave them training and explanation before choosing the plate. The boss just told me that you should go and see what real estate is near our project, and give me the investigation report after 10. At that time, I was the only soldier in the real estate company and no one taught me. Two days later, I still don't know how to do it. I was so anxious that I almost cried that I asked my friend to teach me. He told me that he didn't understand it either, and suggested that I go to other real estate sales departments to gawk every day. I don't think anyone can help me. It's no use crying. On the third day, I went to the sales department of a project called "Jin Ming Building" and stayed for a whole day. Through a day's observation, I saw how the sales girl sold the building, what kind of people came to buy the building, and learned the information about the apartment type, price and scale of the building, which gained a lot. Through the communication with sales staff, I also made friends with my peers and benefited a lot. In fact, it's not as simple as going to each building to know some sales information, but more about observing with your heart, so as to truly understand the advantages and disadvantages of each building and deeply understand your competitors. In the process of doing customer survey, I visited door to door and actively communicated with customers. For customers who are interested in buying a house, I record it in my notebook and keep in touch with them once a month. Although customer survey is very hard, I have accumulated many potential customers. My personal sales at that time accounted for 2/3 of the total sales of the whole project. It took only three years to achieve my goal, and I became the sales manager and property manager of Wantong Real Estate Company.

Therefore, a positive attitude is an expectation and commitment to yourself, which determines your life direction and yourself ... >>

Question 3: How to call back customers? How to call the customer back? What is the process of returning calls to customers? The skills of visiting customers are as follows:

Article 1 Before telephone communication, each staff member should fully understand the characteristics of himself, the center and service projects, lay a good foundation and practice basic skills. If we can't introduce our service projects and the characteristics of our services well, it will be difficult for us to establish a good impression on our customers immediately, that is, "if we want to do a good job, we must sharpen our tools first."

The second telephone communication must be polite, warm and generous, neither supercilious nor supercilious, with a formal tone and a certain softness, and the conversation environment should be gradually relaxed. The first telephone communication must be very clear about who the target customers are, and then deeply understand their needs and how they evaluate the characteristics and value of * * (products), and then conduct the second telephone communication or visit.

Article 3 It is more natural to make friends with customers during the second and subsequent telephone communication. Strengthen customers' familiarity with themselves, so as to further effectively introduce and explain * * in detail.

Article 4 If the customer talks about high prices or other topics, which makes the conversation awkward, he should take all the responsibility on himself and say, "Well, Mr. * *, I can only have such thoughts or concerns, because I can't make it clear." For customers who have nothing to do with the topic (people who are indifferent to life and health, or people who live happily), we should give full play to their advantages, effectively affirm and praise them, and gradually introduce the concept of health from the sense of responsibility for family and relatives, so as to bring the topic back to the theme.

Article 5 After the call is connected:

1, you have to identify yourself first: "Hello! I'm here to bother you ... "Eliminate the distrust of customers.

You should be polite: May I bother you for a while?

The purpose of this call should be explained simply and clearly. Let the customer know why you called him, and it can also find out the customer's attitude most effectively.

4. About the time and way of face-to-face communication.

5. For the customer conclusion with good communication: Thank you. You can call me at any time if you have any health needs. My phone number is * * * *. Ok, let's stop here. It was really nice talking to you. I hope I can serve you. I wish you success in your work and good health.

Article 6 record each call in detail:

1, phone number

2. Customer's last name (preferably full name)

3, the nature of the customer's work

4. Attitudes and problems of customers

5. How to answer and communicate?

6. Date and call duration

7. It's time to prepare for the next telephone communication.

Article 7 Telephone ways and means of customer inquiry:

1, opening words: Hello! Or * Hello, sir (madam)! I'm * *,

Sorry to bother you. ...

2. Purpose: A few days ago (a period of time or a specific date), you called to ask about * *, and now I tell you a good news. If you come to the center, you will get a full set of publicity materials (newspapers, manuals, CDs) about * * from our center; Can more directly and comprehensively understand the present situation, development prospect, influence on personal health and detailed popular science knowledge of genes and health; If you don't have time, we can send our staff to deliver it to you. But if you come to our center, you will get unexpected surprises. Can get 100- 1000 yuan * * vouchers; You can directly become a member of the * * Health Club and enjoy the membership service.

3. Further communication: If the customer is interested and has time, you can explain the membership treatment to him.

Article 8 Telephone terms and methods for customers who have received SMS but will consult in the future:

1, hello, I'm * *, sorry to bother you. We sent you a message some time ago, didn't you see it? (Let the other person answer and give room for interaction)

A. Say yes, then ask: What do you think of * *? The following situations are answered according to the customer's answers. If you have a concept or a certain understanding of genetic testing, first praise its advanced scientific and technological knowledge and attention to information, and then supplement or explain it according to its incomplete understanding.

B. customers who say they haven't seen it, but are interested, can give him a simple and effective explanation.

......& gt& gt

Question 4: How to do a good job of customer return visit and how to write a summary after the return visit is completed? The most important thing is the completion and customer feedback.

Question 5: I am customer service. What should I say when I pay a return visit to the customer? Your job is related to telephone etiquette. The first is the choice of time. Generally, the first two hours of Monday morning, weekend afternoon and noon time are not suitable for telephone call back. At this time, customers are usually busy. Secondly, in addition to reporting the names of companies and individuals, be sure to ask the other party if it is convenient to answer the phone and tell them that it will take a few minutes to return. Just pay a return visit after obtaining the consent. Finally, when the customer is not satisfied, be sure to listen patiently without explanation. Just to express your understanding and apologies, especially to tell the customer that I am especially grateful to him for his suggestions on the company's services. In this way, even if customers have opinions, they will not resent you, but feel that your service is in place.

Question 6: How to do a good customer return visit? Customer return visit is a process of continuous improvement, which needs to withstand repetition and monotony. First, determine the focus of telephone call back (1) and do a good job of telephone call back. When making a telephone call back, you should do two things well: 1, and decide who to call back. Because the customer's business classification and their own business scale are different, the supply standards of goods and brands are also different. Before the telephone call back, the account manager should classify the customers in detail, come up with different brand supply measures according to the classification, and make a targeted telephone call back. It is a very skillful job to ensure that goods and brands can be in place according to the actual situation of customers. How to make a telephone call back? There are three steps to a successful customer return visit. The first step of successful customer return visit: a well-structured and well-arranged questionnaire is the first step of successful return visit. When you pick up the phone and pay a return visit to the customer, have you thought about the questions you want to ask the other party? Have you designed when to use open-ended questions? If these are not ready, then this will be the beginning of a bad communication. Step 2: Don't pay a return visit when the customer is busy or resting. [More] As a common means to pay a return visit to customers, it is the routine work of many salespeople to pay a return visit to customers by telephone. 1. I am very busy these days and have no time. I'll contact you later! We have just received a house, which is very cost-effective and suitable for you. (Attract him with the house first) If you don't take the time to see it, it will be gone. I also want to try my best to help you buy a satisfactory house.

Question 7: How should customers pay a return visit? You search after-sales phone at night.

Question 8: How to pay a return visit to customers, sign or not, and what to say? In fact, there is no "trick" in sales, and there is not much technical content. It is difficult for people to communicate in a unified way. Everyone's personality is different, and the way to deal with problems is naturally different. For a newcomer who has just stepped into the real estate sales industry, others' sales skills can only be used for reference. In addition to learning from others' practices, it is more important to sum up the appropriate negotiation methods and methods in every process of dealing with customers, so that you can have your own unique sales skills. As long as you pay more attention and practice, everyone can have their own unique sales skills and their own "unique tricks". Therefore, sales skills are more about studying hard, understanding hard and doing things hard. [Study hard] People engaged in real estate sales should devote themselves to personal and career development, because life will only change with the change of self, and only by continuous learning can they gain a firm foothold in this society. So to be a top salesman, the first thing you must learn is how to keep a positive attitude. [Learning a positive attitude] Before I entered the real estate industry, I worked as a parking woman in a cotton mill for six years, and then I passed the adult college entrance examination and studied full-time in Guangxi University for two years. I remember 1992 when I graduated from college, I went to Guangxi Wantong Real Estate Company to apply for a job. At that time, Guangxi Wantong Real Estate had just been established, and the job advertisement said that only one marketer was needed, requiring a bachelor's degree or above and under 26 years old. I was 28 years old and only had a college diploma. I didn't meet these two requirements. But I'm confident. I think I can do it. No matter what the conditions are, I will apply first. After entering Wantong Company, the boss of the real estate company who interviewed me at that time said that many people had better basic conditions than me. Because I am confident and natural, I decided to enroll me alone. Many people think I am very lucky. In fact, I personally think that the opportunity was won by myself, which is fair to everyone. The key is whether you are sure to catch it. In the course of my work, I found that the real estate industry covers a wide range and is very challenging. I set myself a goal to lay a good foundation in five years. I won't be a salesman in five years. With the goal in mind, I took the adult college entrance examination again and took the correspondence course of real estate management for three years, which strengthened my professional knowledge and theoretical knowledge. The first property I sold, "Wantong Hanging Garden", was in the old city of Nanning. This area is the most concentrated place in Nanning. Many people in the industry are not optimistic about building a community in that place. In order to locate the project more accurately, we did a lot of market research in the early stage, including competitor survey and customer survey. When our boss asked me to do a competitor survey, he didn't tell me how to do it. Unlike today, he asked the sales staff to choose the plate, had a fixed questionnaire, knew what to know, and gave them training and explanation before choosing the plate. The boss just told me that you should go and see what real estate is near our project, and give me the investigation report after 10. At that time, I was the only soldier in the real estate company and no one taught me. Two days later, I still don't know how to do it. I was so anxious that I almost cried that I asked my friend to teach me. He told me that he didn't understand it either, and suggested that I go to other real estate sales departments to gawk every day. I don't think anyone can help me. It's no use crying. On the third day, I went to the sales department of a project called "Jin Ming Building" and stayed for a whole day. Through a day's observation, I saw how the sales girl sold the building, what kind of people came to buy the building, and learned the information about the apartment type, price and scale of the building, which gained a lot. Through the communication with sales staff, I also made friends with my peers and benefited a lot. In fact, it's not as simple as going to each building to know some sales information, but more about observing with your heart, so as to truly understand the advantages and disadvantages of each building and deeply understand your competitors. In the process of doing customer survey, I visited door to door and actively communicated with customers. For customers who are interested in buying a house, I record it in my notebook and keep in touch with them once a month. Although customer survey is very hard, I have accumulated many potential customers. My personal sales at that time accounted for 2/3 of the total sales of the whole project. It took only three years to achieve my goal, and I became the sales manager and property manager of Wantong Real Estate Company. Therefore, a positive attitude is an expectation and commitment to yourself, which determines your life direction and your work goals. & gt

Question 9: When the property consultant pays a return visit to the customer, how does the customer answer your expensive advantage?

Question 10: I haven't paid a return visit to the sales, and my customers are losing. I don't know what to say when I pay a return visit. Don't start talking about topics, talk about family first and then build friends.