Why did mobile four-star users become three-star users?

Reasons:

1. The user's level is reduced due to too many downtimes or failure to comply with the contract.

2. Customer star rating is re-evaluated once a year. If the customer's star rating is adjusted, the matching standards for each star rating service will also be adjusted simultaneously based on the latest star rating.

3. After handling account cancellation and other services, the star rating will be automatically canceled.

What star services do star customers enjoy:

1. Credit limit: Prepaid one star or more (including one star). Star customers can edit the text message "KTTZ" and send it to 10086 Apply for activation. If you successfully apply, you will enjoy the small-amount phone bill overdraft service within 6 months from the next day.

2. One more day of communication guarantee service: Customers with one star or above (including one star) can delay the suspension of communication services for one day after arrears. During this period, customers can answer calls and receive text messages normally (not Including active communication behaviors such as making outgoing calls, sending text messages, and surfing the Internet), you will also receive payment reminder text messages in a timely manner.

3. No downtime during holidays: According to the specific arrangements of the General Office of the State Council on the seven major holidays of New Year's Day, Spring Festival, Qingming Festival, Labor Day, Dragon Boat Festival, Mid-Autumn Festival and National Day, holidays are provided. No downtime service (arrears reminder text messages will not be interrupted), Samsung or above (including Samsung) star customers can edit the text message "KTJJRMTJ" and send it to 10086 to apply for activation.

4. Easily handle international business: Customers with one star or above (including one star) can log in to the sh.10086.cn online business hall - business processing - international and Hong Kong, Macao and Taiwan long-distance and short-term international and Hong Kong, Macao and Taiwan Regional roaming, or log in to the Shanghai Mobile client-Business Management-Basic

5. 10086 priority access: Provide 10086 dedicated seats priority access to five-star diamond and five-star gold customers.

6. Priority queuing in the business hall: Provide five-star diamond and five-star gold customers with priority queuing service in the business hall.

7. Free card replacement: Provide free card replacement service within one calendar year to customers with Samsung or above (including Samsung) and currently have no outstanding balances. The total cost of card replacement for a single household is The number of free times is 3. Card products that provide free replacement cards include ordinary large SIM cards, special small cards for specific terminals such as Apple, and 4G cards, excluding NFC, SIMPASS and other industry cards.