China Everbright Bank was named and reported. What was the reason for being reported?

China Everbright Bank was named and reported. What was the reason for being reported? On February 3, the Consumer Rights Protection Bureau of the China Banking and Insurance Regulatory Commission issued the "Notice on China Everbright Bank's Infringement of Consumer Rights and Interests" to report on China Everbright Bank's violation of consumer rights and interests. The "Notice" pointed out that China Everbright Bank has illegal customer operations, SMS marketing propaganda that confuses self-operated and agency products, inadequate implementation of appropriateness management, forced bundling of personal loan business and insurance products, linking of deposits and loans, and violation of the principle of quality and price to collect financial fees. Consulting fees and other six major violations.

Specifically, in terms of illegal valet operations, after investigation, when consumers purchased financial products through Everbright Bank’s self-service equipment, there were problems with bank employees’ illegal valet operations, involving Harbin, Taiyuan, Shanghai and other places. 4 branches. For example, on June 11, 2019, there were 14 sales of financial products at Harbin Dongda Branch. Except for entering passwords, the rest of the process was operated by bank employees on behalf of customers in violation of regulations. The above-mentioned behavior violated the "Interim Provisions on the Management of Audio and Video Recordings in Sales Areas of Banking Financial Institutions" and other regulations.

In terms of text message marketing that confuses self-operated and consigned products, the "Notice" pointed out that seven branches of China Everbright Bank in Chengdu, Jinan, Qingdao and other places have unilaterally exaggerated product income and confused self-operated financial management in text message marketing. and issues such as consignment products. For example, on March 27, 2019, Chengdu Guancheng Sub-branch sent marketing text messages to consumers, claiming that Everbright Bank Guancheng Branch issued Everbright Sunshine Beidou Star (code 865034) from March 27 to March 31, but the product actually Issued by Everbright Securities and sold on behalf of Everbright Bank, it is not a self-operated product of Everbright Bank. The above-mentioned behavior violated the "Measures for the Supervision and Administration of Financial Management Business of Commercial Banks", the "Notice of the China Banking Regulatory Commission on Regulating the Agency Sales Business of Commercial Banks" and other regulations.

In terms of inadequate implementation of appropriateness management, China Everbright Bank failed to manage and control the risk tolerance assessment of customers, resulting in a large number of elderly customers' risk tolerance assessment results being higher than the actual level, and inadequate implementation of appropriateness management. From January 2018 to June 2019, the age option in the risk tolerance assessment questionnaire for customers over 70 years old of the bank was distorted, involving 554 branches. The problem was more prominent in branches in Beijing, Hebei, Jilin, Fujian, Dalian and other places. . For example, on May 31, 2018, a 72-year-old consumer checked the age ?D.61-65? in the risk tolerance assessment questionnaire of Beijing Huixin West Street Branch, changing the risk assessment result from actual aggressive to Radical, and subscribed for 1 million yuan of the "Sunshine Red Elite Hui Phase 1" product that was higher than its actual risk tolerance. The above-mentioned behavior violated the "Measures for the Administration of Sales of Financial Management Products of Commercial Banks", "Measures for the Supervision and Administration of Financial Management Business of Commercial Banks" and other regulations.

The main problem with the mandatory bundling of personal loan business and insurance products is that the "United I Loan" and small unsecured loan business jointly carried out by China Everbright Bank and a property insurance company do not differentiate between consumer credit risk levels and credit extensions situation, restricting underwriting institutions and forcing insurance bundling and tying, seriously infringing on consumers' right to independent choice and fair trade. For example, in April 2019, the Retail Business Department of China Everbright Bank Head Office launched a small unsecured loan business, mainly targeting stable salaried individuals and small and micro enterprise customers. Most of these customers have real estate/vehicles or social security/life insurance policy records. . In addition to loan guarantee insurance, this type of customer group should have the right to choose other credit enhancement methods. However, the credit access condition for borrowers in this business is only that they have purchased personal loan guarantee insurance from the relevant insurance company, and the borrower's credit risk is not differentiated. level and credit status, forcing borrowers to purchase guarantee insurance from designated property insurance companies. This business involves 8 branches in Beijing and Shanghai. As of the end of June 2019, the cumulative loan amount of this business was 5.956 billion yuan. The above-mentioned behavior violates the "Notice of the China Banking Regulatory Commission on Rectifying the Irregular Operations of Banking Financial Institutions", the "Guiding Opinions of the General Office of the State Council on Strengthening the Protection of the Rights and Interests of Financial Consumers" and other regulations.

At the same time, China Everbright Bank still has two major problems: linking deposits and loans, and charging financial advisory fees in violation of the principle of quality and price.

In terms of deposit-loan linkage, 10 branches of China Everbright Bank including Shijiazhuang, Shenyang, Nanchang, Zhengzhou, Guangzhou, Nanning, Chongqing, Chengdu, Shenzhen, and Anshan have violations of deposit-loan linkage, requiring borrowers to handle the bank's structured deposits, unit Time deposit certificates, pre-deposits, repayment deposits, etc. are used as conditions for loan approval and issuance. For example, on January 25, 2019, the Guangzhou Branch granted a credit line of 34 million yuan to a borrowing enterprise, requiring that the 20 million yuan working capital loan line in the credit line must be structured deposits with the bank. On February 13, 2019, the borrowing company made a structured deposit of 21 million yuan at Everbright Bank. On February 15, 2019, Everbright Bank issued a working capital loan of 20 million yuan to the borrowing company. The above-mentioned behavior violated the "Notice of the China Banking Regulatory Commission on Rectifying the Irregular Operations of Banking Financial Institutions" and other regulations.

In terms of collecting financial advisory fees in violation of the principle of consistency between quality and price, China Everbright Bank’s head office, Wuhan branch, and Suzhou Changshu Sub-branch violated the principle of consistency in quality and price and collected financial advisory fees, involving 62.695 million yuan. For example, in June 2019, Wuhan Branch signed a "Financial Advisory Agreement" with a borrowing company, agreeing that the financial advisory service period is from June 2019 to March 2020, and charging a financial advisory fee of 6.975 million yuan. The service results provided by the bank, the "Merger and Acquisition Financing Proposal", were issued in January 2019, earlier than the signing of the "Financial Consultant Agreement" and earlier than the service period agreed in the contract, and part of the content was excerpted from the pre-loan investigation report, designed The M&A financing plan is basically the same as the borrower’s loan application plan. The above-mentioned behavior violated the "Notice of the China Banking Regulatory Commission on Rectifying the Irregular Operations of Banking Financial Institutions" and other regulations.

The Consumer Rights Protection Bureau of the China Banking and Insurance Regulatory Commission pointed out that the above-mentioned violations of China Everbright Bank infringed on consumers’ basic rights such as their right to know, their right to make independent choices, their right to fair transactions, and their right to property security. The Bureau has required it to conduct Rectification. In response to the above problems, all banking and insurance institutions must learn from them, draw inferences from one example, and conduct investigation and rectification.