I am a Taobao seller. What evidence do you need to provide to ask Xiao er to intervene?

1: Want Want chat records that need you to communicate with the buyer, and upload the proof number.

Method: There is a complaint in the upper right corner of the chat record, which was generated when you clicked on the meeting. Just upload it after it is generated!

2. Screenshot of the buyer's chat record

3. As auxiliary evidence, you can upload the phone records or SMS communication records with the buyer!

Taobao only recognizes Want Want, others are auxiliary, but try your best!

This is my analysis. I'm alive, and the other part was taken. So the other part is dead? Or a part of life?

Since you ask for a refund, you have to return it. Did you take it without doing anything? If it is dead, long-term transportation will stink. If it's alive, your goods will be fine!

So analyze these situations to customer service, and be sure to make it clear when you intervene in customer service!

Then the buyer may want a little money, depending on how you communicate with the buyer!

I hope to solve it as soon as possible!