What do you mean by the available balance of special funds?

The available balance of special funds refers to the balance dedicated to special funds, which is generally the balance dedicated to SMS, CRBT or other specific services, and cannot be used to offset all telephone charges.

The advance deposit of special funds can only be used to offset one or several expenses in the customer's bill, but not all the phone bills of the customer. For example, the special fund for mobile internet access can only be used to offset the package fee and traffic fee generated by customers' mobile internet access, and the special communication fee cannot offset the non-mobile own business.

A special fund reminder rules:

(1) When the customer has arrears due to downtime, regardless of whether the customer has a special fund balance, only the total amount of arrears will be reminded, and the special fund balance will not be reminded.

(2) When the customer stops without arrears, remind the general phone bill balance and the special fund balance respectively.

Second, the special fund to explain the caliber:

Special fund is the abbreviation of special fund, which is generally obtained by participating in various marketing activities. Different from general telephone charges, special funds can only consume designated services at designated time. Special funds can be understood as various shopping vouchers obtained by customers participating in shopping activities in shopping malls.

There are three main differences:

1, different sources: general telephone charges generally come from cash paid by customers, and special funds generally come from customers participating in various preferential marketing activities;

2. Different scope: General telephone charges can generally consume all expenses except payment services, including monthly fees, local telephone charges, long-distance telephone charges, roaming charges and value-added service charges. Special funds can only consume one or more businesses specified in the special funds account book.

3. Different time limits: Special funds generally have a validity period, which can only be used within the validity period, and general telephone charges generally do not limit the validity period.

The balance of special funds you inquired is a total amount, which may be the sum of different kinds of special funds you have obtained from many activities. If you want to know the purpose, please ask the service staff to check the specific purpose of each fund for you.

Generally speaking, the special funds obtained by participating in different marketing activities will have different uses. There will be instructions when attending the event. You can call 10086 to inquire about services that can be used for special purposes.

Because the fund is earmarked, if the fees owed are inconsistent with the purpose of the fund, even if there is a fund balance, there will still be arrears. As long as the special fund is within the validity period, the balance of the special fund will be displayed again after the arrears are paid.

During the validity period of the special fund, if you use the special fund to specify the business that can be consumed, the expenses incurred will be deducted with the special fund and you will not enjoy other preferential treatment with higher priority.

After the expiration of the special fund, the balance of the special fund will not be displayed in the inquiry channel.

There is only a corresponding relationship between the special fund and the user's subscription business, so the special fund will not remind the restricted business after its expiration.

There is only a corresponding relationship between the special fund and the user's subscription business, but there is no binding relationship. Only in some marketing activities, users need to order business to obtain special funds, but if users do not order business after obtaining special funds, special funds will be worthless. Special funds are equivalent to shopping vouchers in shopping malls. Shopping vouchers are equivalent to cash use only when they are spent at designated counters. Similarly, the special fund is equivalent to the telephone bill only when you order business.