Not long after I bought the car, I started the road of claiming compensation.

Pay attention to all kinds of vouchers:

(1) car purchase invoice

The car purchase invoice is the most important voucher when buying a car, and it is also one of the vouchers when the car comes to the door. Therefore, when buying a car, you must ask the dealer for the car purchase invoice and confirm its validity.

(2) Vehicle certificate.

The certificate of approval is another important certificate of the car, and it is also a necessary certificate when the car comes to the door. Only a certified car can meet the requirements of the state on the quality of motor vehicle equipment and related standards.

(3) Three Guarantees Service Card.

According to the relevant regulations, if a car breaks down or is damaged due to manufacturing quality problems within a certain period of time and mileage, it can enjoy the free service of the manufacturer with the three-guarantee service card. However, light bulbs, rubber and other automobile wearing parts are not included.

(4) Vehicle instruction manual.

Users must use the vehicle reasonably according to the requirements of the vehicle instruction manual. If the vehicle is not used according to the requirements of the instruction manual, the manufacturer will not bear the responsibility of three guarantees. At the same time, the instruction manual indicates the main technical parameters of the vehicle and the technical data necessary for maintenance and adjustment, which is a reference text when repairing the car.

(5) Other documents or attachments.

Some vehicle engines have separate operating instructions, and some optional equipment of some vehicles have special requirements or regulations. At this time, consumers should ask the dealers for relevant certificates.

(6) Check whether the car conforms to its famous brand.

How to sign a car purchase contract;

1. Pay attention to details that are easily overlooked by dealers, such as delivery time, maintenance, repair and other after-sales services;

Whether the responsibilities of both parties are equal after the delivery time is breached; Free maintenance is based on time or mileage ... Consumers should pay special attention to the above details that reflect the dealer's contractual responsibility when signing the contract.

2. tying insurance is illegal.

In addition to compulsory insurance such as car damage insurance and third-party liability insurance stipulated by the state, car buyers have the right to choose which insurance to buy and the right to choose insurance companies.

3. The terms of the car purchase contract should be complete.

(1) Clearly specify the brand, engine number, frame number and other necessary elements of the car;

(2) The price shall specify the total vehicle transaction price (bare car price or package price), payment method and time limit;

(3) Method and time limit for vehicle delivery;

(4) Handling of quality disputes and objections;

(5) After-sales service terms, which should focus on what obligations the distributor should undertake (see the relevant provisions of Product Quality Law, General Principles of Civil Law and Consumer Protection Law for details);

(6) Liability for breach of contract. It is also necessary to specify in detail what kind of responsibility a party should bear for breach of contract or incomplete and proper performance of contractual obligations;

(seven) agreed arbitration, litigation and other dispute settlement methods; The jurisdiction of the contract, such as the domicile of the buyer, the domicile of the distributor or other places designated by both parties, may be agreed by both parties as the jurisdiction of the dispute. If the agreement is not clear, the provisions of the Civil Procedure Law shall apply.

(8) Pay special attention to the details of the contract responsibilities of dealers, which are often maliciously "ignored" by dealers. Car buyers should pay attention to protect their rights and make the rights and obligations of both parties equal.

How to buy insurance:

For ordinary private cars, insurance should be designed according to their own conditions, and differentiated products should be selected according to the characteristics and use environment of the car. When purchasing, you should pay attention to the following questions:

One note: Choose a good insurance agent. In a certain budget, auto insurance can be insured according to the order of additional risks such as third party, car damage, theft and excluding deductible. After insuring the main types of insurance, if economic conditions permit, glass breakage insurance (the responsibility of glass breakage has been included in PICC's car damage insurance), spontaneous combustion insurance, vehicle personnel liability insurance, vehicle cargo liability insurance, car body scratch insurance and so on can be considered separately. In the choice of purchase channels, consumers should choose reputable insurance companies and agents, not only to understand whether the auto insurance sales organization has legal qualifications, but also to understand the service content and reputation provided by the company.

Note 2: Read the terms carefully. When buying auto insurance, you should carefully read the auto insurance clauses, especially the exemption clauses of insurance liability. Consumers ask whether the purchased auto insurance clauses have been approved by the CIRC, and carefully understand the contents of the clauses, focusing on the insurance liability, exclusions and special agreements, the rights and obligations of the insured, the calculation of deductibles or odds, the procedures for applying for compensation, the provisions on surrender and depreciation, and whether the insurance company has explained the exclusions and provided additional risks covering the exclusions. Many people only regard auto insurance as an obligation that must be fulfilled before obtaining a license, or only listen to the introduction of the insurance salesman, and don't look at the policy terms at all when insuring. Only when they were out of danger did they find that there was a problem.

Note 3: Understand how the expenses are calculated. Consumers should pay attention to whether their rates are consistent with those approved by the CIRC, understand the preferential rates and non-indemnity clauses of insurance companies, and understand the calculation of indemnity amount. If you are in doubt about the terms or premium calculation, you can ask the salesperson or agent of the insurance company to explain. This will help to reduce disputes after the accident. Because after the insurance accident, when negotiating with the insurance company, there are two main problems: whether the insurance company makes compensation; How much to pay. These two problems basically depend on the way of claim settlement and the amount of insurance agreed in the insurance contract.

Note 4: After-sales service is as important as the product itself. Because the new auto insurance provides many differentiated products, consumers should compare the products of several insurance companies, mainly in terms of price, terms, claims liability and so on. Although price is an important consideration, the services provided by insurance companies are equally important. "The price may be higher or lower, but the difference will not be too big, but the settlement result is very different." Judging whether the price of an insurance product is appropriate mainly depends on what risk liability it guarantees and how big the scope is. For example, some insurance companies stipulate that accidental collision between goods and people on insured vehicles belongs to insurance liability, while some insurance companies stipulate that it does not; Some companies stipulate that car body scratches should be insured, while others do not.

The usual tricks of 4S stores:

Method 1: Graft flowers and trees.

If you go to a 4S store to buy a car, if they don't have the color or model you want for the time being, they will transfer the car to another company, nominally called transfer, but in fact your interests are completely destroyed. There is a simple reason. Once there is something wrong with your car, they won't give you an invoice. They can refuse to let you go to the billing company based on the contract, but the billing company only buys in the name of the dealer, not the direct customer, so they will not be responsible, resulting in the invoice and contract. Sorry, then hehe, you will become a ball.

Manipulation 2: not as good as it is.

If you have a long negotiation with the 4S shop about buying a car, you will find out why they always change the color and model of the car in the exhibition hall. There is a simple reason. The cars in the exhibition hall will be cheaper than the market price every two months, so they will be sold to customers at 500 or 1000. Maybe you'll think there's nothing wrong with showing cars, as long as they're cheap. However, the shady thing is that during the abusive process of thousands of customers in two months, the exhibition car will definitely scratch the paint or damage some small parts, and often the cars in your hand are repainted. No one wants the newly bought little wife to be mentally ill n times.

Manipulation 3: Fuzzy Concept

If you go to a 4S store to buy a car, there will be delivery fee, service fee and miscellaneous fees when they negotiate the final price. In fact, if you are willing to spend some time with them, these expenses can be waived. Let's talk about insurance premiums. Now 4S says that insurance won't make you any money, and it will give you a 30% discount or something. In fact, if you ask the insurance company yourself, you can get a 50% to 60% discount, and a basic phone call can save 300 yuan to 600 yuan.

Manipulation 4: Time Transfer

If you go to the 4S store, they will give you a cheaper price, but tell you that you don't have a car now, and ask you to sign a contract and pay a deposit to give you a car within a few weeks (note that the deposit is fixed, not fixed). Actually, it's about jet lag. The price of a car will change over a period of time, just like futures. For example, the price of a car on the market now is 100000, and the price of 4S is 98000, but it is agreed with him to deliver the car two weeks later. I can guarantee that the market price will be below 98,000 in two weeks. Because car prices will only go down, not up. But in case the price rises in two weeks, hehe, the 4S shop will start dragging its tactics, either telling you that the car hasn't arrived yet or telling you that it's still on the road or something. Until the price is profitable. If you lose patience and want to return the car, the concept of deposit deposit comes. Although the contract you signed with 4S is a formula contract, all 4S contracts are of the same sex, and the deposit is non-refundable for any reason.

Method 5: Preferential service

Now I sign a contract with you to buy a car. 4S stores often send decoration 2000, maintenance 2000 and maintenance gold cards and so on. In fact, these are all fake. For example, the market price of a car is 1 1000, and they will say that I want you to pay 9000 plus 2000 for decoration and 2000 for maintenance, which adds up to at least 13000. Think about it. It's a good deal. In fact, the best you can do in the decoration of 2000 is to buy a foot pad and add a card frame. If you have a conscience, I'll give you a bottle of "Smell Spit" brand perfume. The cost of decoration is only 300. Maintenance is more terrible. Their 2000 100% cost won't let you offset the cost of parts, it's just the cost of working hours, and it can't be deducted at one time. Then you've never repaired it in their shop in your life. Besides, there is nothing wrong with a new car. Even if something goes wrong, there is a 2-year, 6-kilometer claim guarantee from the manufacturer, not to mention anything broken. If you touch it, the insurance company can pay for it in full. When do you think it will run out in 2000? Therefore, the decoration of 2000 and the maintenance of 2000 are basically virtual. In fact, the car price you got was not the market price 1 1000 but 9300.

Matters needing attention when lifting the car:

Don't go through any formalities before picking up the car. You can simply sign a contract. Don't get on the bus to develop your motivation when you see a new car. Ask JS for more gasoline. Because during the test run, JS often only gives a little gasoline in order to save costs. This is very bad for new cars, because the ignition is often turned off several times when picking, and it is easy to damage the gasoline pump if there is less oil.

first step

Check the gear carefully before ignition. Before turning the key to the ignition position, keep it in ACC for a few seconds and wait for the oil pump to add some fuel to the engine. Do not test the engine with oil after ignition. You can get off first and check the appearance. Because the new car just left the factory didn't run in, even the engine didn't run. There may be burr defects in mechanical parts. At this time, it is easy to wear the engine by testing the engine hard oil. Not conducive to running-in.

Check the chassis

Look at the chassis, the new car also has oil leakage! Get down to see if there is oil stain on the chassis of the vehicle, and remove the oil stain.

observational check

Check the appearance first. It is important to check the appearance. Squat so that the eyes are on the same plane as the inspection plane. Observe carefully to see if there are any pits. Open the door and push and pull several angles to let the light shine from different angles to check the quality of sheet metal. Check whether the seams of all parts of the car body are uniform. Each door, cover and trunk should be opened and closed several times to check the operation of the mechanism.

Observe the glass, headlights and plastic parts for cracks. Click to see if there is a squeak that is not well combined.

When looking at the appearance, you should also pay attention to whether the glass is original or not. There is a mark on the bottom of the glass to prevent the result of your careful selection from being an accident car.

Check the tires

Check whether the front wheel shock absorber transport protective sleeve (yellow) has been loosened. Check whether the tire size and spare tire are the same as the other four tires. Check the joint of the anti-theft bolt. If it does not match, please replace it. Check whether the valve caps of the four tires are in place.

Inspection door

Open each door in turn to see if it sags. Open the door slowly until it can't be pushed, and feel whether the limit switch works. Close the door gently (be sure to do it gently). Listen to whether there is a sharp crash when closing the door. Do the four doors have the same sound or the front two are the same, and the back two are the same. Same size, same size. Pay attention to it gently, or you won't hear the tiny crash. There is a crash, indicating that the shock absorption seal is not good. When you choose to close the door, put your hand gently on the door until it closes. Check the resilience of each door in this way.

Check other equipment outside the car body.

When you are sitting in the cab, you can check whether various buttons and switches are effective according to the instructions.

Including whether the reflector can be folded, whether the anti-collision strip can be stuck and whether the installation can be smooth. Is the fender securely installed? Check the lighting and electrical parts. Turn on the headlights in turn, adjust the brightness, high beam, fog lamp, combined taillight and double flashing light. Brake lights, high-position brake lights, reversing lights. Check whether brightness and flicker are one frequency. Check the stereo, turn up the volume, and listen to the vibration or friction caused by vibration. Spray some glass water to check whether the wiper works properly. Pay attention to whether the wiper start position and end position are the same.

Check power windows.

Close all the windows first, then fall down together to check whether the four windows work at the same time, and then raise the windows together to check whether they are synchronized. Check each window one by one. When lifting, pay attention to listen for jamming sound, loosening sound or * * * vibration sound.

Check the air conditioner and heating.

When the engine is working, make sure that there is no clicking sound of fan vibration at the air outlet. Whether the heating is warm or whether the cold air is cold. Especially when the air conditioner is turned on, the sound of the relay is not very loud, which affects the waiting speed of the engine. Test the position of the air outlet to see if the position in all directions is correct.

Check inside

Open all the doors and check the inside to see if the upper and lower combination of the instrument panel is firm and the seams are even. Press each seam by hand to ensure that you can't hear the sound of poor combination. All buttons and pull rods on the table should be carefully checked to see if they are installed correctly. Gently pat the center console with your palm, and you should not hear the sound of loose vibration caused by poor installation. Inspection of interior trim panel of door panel. There is a clip connection between the door panel and the interior trim panel. Mainly check this. Pull the edge of the main interior trim panel with your fingers and gently pull it out. Check to see if the clip is installed. Check the interior trim panels on the A, B and C pillars in the same way. Check whether the adhesive tape is flat.

Check your seat.

Folding push and pull, whether the electric function is normal. Whether the motor works smoothly and whether there is abnormal noise. Sit down hard, sway back and forth, and listen to the sound of looseness.

Check the trunk

Open the trunk to check whether it is flat and clean. Check whether the tools are complete, the spare tire is normal and the installation is safe. It is important to check the sealing strip. The sealing strips of all doors and windows must be carefully checked. Slide your hand along the direction of the sealing strip and apply a certain pressure to feel whether the sealing strip is uniform and the paste is complete. Whether each piece feels the same and whether it is elastic when pressed on it. Observe whether the sealing strip is correctly installed in the door slot and whether there is competition. Close the door gently, listen to the sound, and the heavy feeling shows that the sealing is very good.

Second step

Well, after these checks, your car engine should have reached normal idle speed.

Check engine

Open the cover of the machine and see if it is clean inside. There is nothing to see about the new car battery, just look at whether the connector is corroded and whether the small window is green. Note: the battery connectors of new cars are generally loose, because dealers are afraid that the car will naturally discharge if it is left for a long time. After choosing a car, he must shake the number. If it is loose, let the dealer tighten it.

Listen to the engine speed. Does it feel good overall? Do you feel messy and fragmented? Press the plastic of the oil cover with your thumb, and press hard to feel whether the engine vibration is transmitted to your arm smoothly and at a fixed frequency, so as to ensure that there is no disorderly vibration. Turn the throttle cable pulley. (Pay attention to the temperature) Whether the sound of engine speed-up is smooth and whether it feels messy. Whether the acceleration is synchronized with your agility.

Pull out the dipstick and check the color of the oil. After the flameout, pull out the dipstick and wipe it with a paper towel. Black oil is eliminated, and the color of the oil is clear, which can prove that the car has hardly run.

Check it on the way. Generally speaking, 4S stores will let you drive out to try. So you can check the sound insulation, engine condition, gearbox, shock absorption and brakes. First of all, don't drive too rough, because the car is running and running. The acceleration should be gradual. This gear is about 2000 rpm. The vehicle speed should not be higher than120km/h. Pay attention to the sound of the engine, feel the sound insulation, and whether it is smooth to sit in the car at low speed. Whether the engine running sound is regular or messy. Speed up the reaction. Pay special attention to the sound of the engine during low-speed gear shifting and refueling, that is to say, what state the engine is in when it is struggling. It should be smooth, noisy and dull, but not messy. It's a mess Never.

When starting, slowly release the clutch and feel the semi-linkage point to see if it is stable. If there is a feeling of stumbling, it is the installation of the clutch pressure plate. (Of course, this judgment requires certain driving experience) Feel whether the clutch adjustment is too high (too high is easy to stall, too low is easy to wear the clutch plate), whether the shifting feeling is smooth, and whether the downshifting feeling is synchronized well. Put your hand on the pole and feel if it vibrates. Whether the vibration is regular or chaotic. Stop the car and check whether the reverse gear is smooth and there is any impact sound.

Fill the throttle slowly and lift the clutch lightly, and the vehicle should be able to start smoothly. The shift of a new car may not be smooth, but it should not be stuck, hung or taken off, and it should not be blocked. Step on the brake lightly at low speed, test the braking strength, and the braking response should be good. You can also try to slide in neutral, such as driving at a speed of 20km/h, and sliding on a flat road can be 50 ~ 80 meters. If the car stops quickly as soon as it is disengaged, it means that the moving parts are improperly installed, debugged and lubricated, such as the bearings are too tight, the brakes are scratched or the lubricating oil is solidified.

Pay attention to whether the car body will make a clicking sound when driving, which will be very annoying in the future. Turn off the air conditioner during the test drive, select internal circulation, and check whether there is hot air leaking from each air outlet. If so, it proves that there is something wrong with the internal circulation system!

Find a slow platform and drive it up and down slowly in the next time. How does it feel to reduce vibration and sound insulation? But also pay attention to whether there is vibration in the car. If yes, there is a problem with the installation of doors, windows, seats, instrument panels, A, B and C pillar trims, or the rear window sill.

Check the steering wheel, drive at a constant speed on the plane, release the steering wheel and see if the car is running off course. (Pay attention to safety) Check the power steering. Whether it is easy at low speed and easy at high speed. Whether the steering is in place, if you turn an angle and come back a little when you let go, that is the problem of adjustment. Listen to the steering gear for noise.

Third step

Check the unique legal identification of a series of cars, such as engine number, frame number, product certificate, factory date, etc. Know the factory date and judge whether there is a backlog of cars from the factory date. Understand that the number on the time certificate of the vehicle from production to sales should be consistent with the engine number and frame number of the vehicle.

Finally, when choosing a car, ask JS to help you wash it, and then check the body panel and painting after washing, because the dirty car is not very beautiful. You can't see clearly until you are clean. This is very, very important. Some of my classmates bought a car and found that it was injured.