How to complain about arbitrary bank deduction?

Complaints about arbitrary deduction of fees by banks are as follows:

1. To complain to the banking financial institution outlets that the banking consumers are not satisfied with the products or services of the bank, they should first contact the bank outlets where the business takes place and complain to the bank outlets where the business takes place through letters, telephone calls, visits, etc. , so as to deal with consumer complaints quickly. Banking financial institutions shall publish telephone, internet, letters and other complaint methods and complaint procedures in a prominent position in their business outlets and official websites. Banking financial institutions shall do a good job in complaint registration in a timely manner, and inform customers of the time limit for acceptance and handling and contact information in an effective way. The time limit for handling complaints shall not exceed 5 working days in principle. If the situation is complicated or there are special reasons, the processing time limit may be appropriately extended, but the longest time limit shall not exceed 60 working days, and consumers shall be informed of the extension time limit and reasons by SMS, telephone, mail, letter, etc.

2. Complain to the higher authorities in charge of banking financial institutions' business outlets. If consumers are not satisfied with the complaint handling results of bank outlets, they can report the situation to their competent banks through letters, telephone calls and visits. Bank outlets will publicize complaint telephone numbers or other complaint methods. In order to deal with consumer complaints in time;

3. Complain to the regulatory authorities. If consumers think that the above complaints have not been properly handled by banking financial institutions or are not satisfied with the handling, they can complain to the local banking regulatory bureau again according to the principle of territoriality. Complaints to the banking regulatory bureau should generally be made in writing, and the complaint events and nature should be explained in detail. Complaints should be clear, the facts should be clear, and relevant verifiable evidence, the complainant's name and contact information should be provided. After receiving the letter of complaint, the banking regulatory bureau or the banking regulatory branch will review it, and generally make a decision on whether to accept it within 5 working days. If the complaint does not meet the acceptance conditions, the consumer will be informed in time. After accepting the complaint, an investigation will be conducted, and the banking financial institution or regulatory department will reply to the complainant within 30 working days and no more than 60 days at the longest.

Legal basis: Article 55 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests.

If an operator commits fraud in providing goods or services, it shall increase the compensation for the losses suffered by consumers as required, and the compensation amount shall be three times the price of the goods purchased by consumers or the cost of receiving services; If the amount of additional compensation is less than that of 500 yuan, it shall be 500 yuan. Where there are other provisions in the law, those provisions shall prevail. Where a business operator knowingly provides goods or services to consumers, causing death or serious damage to the health of consumers or other victims, the victims have the right to demand compensation from the business operator in accordance with the provisions of laws and regulations such as Articles 49 and 51 of this Law, and have the right to demand punitive damages less than twice.