The mobile phone is normal, and the mobile phone card can make phone calls and send text messages, but can't surf the Internet.

Please exclude: 1. Whether the GPRS function is turned on normally;

2. Whether the Internet access function of the mobile phone number is turned on (this needs to be checked with the system by the customer service staff of Unicom, which can't be seen by individuals with their mobile phones). You said that the customer service feedback is normal, and this should be no problem;

3. I don't know if you put the card in someone else's mobile phone and tried to surf the Internet: if so, the network and the card are normal, and there should be something wrong with the mobile phone or the settings. Otherwise, it may be that the card body is damaged and needs to be tested in the business hall.

4. Can't you use it everywhere? If it can only be used in one place in other places, it is the local network situation. You can contact customer service to check the network situation. If you can't use it anywhere, it's a problem with your mobile phone or mobile phone card.

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