Smart taxation adds "new" meaning that tax services are more "careful"

Smart taxation adds "new" meaning that tax services are more "careful"?

"Hello! This is the Baiyun District Taxation Bureau calling you. Is it convenient for you to answer it now? Call..." Mr. Deng received such a call. The person on the phone was not a familiar tax officer, but the latest artificial intelligence voice phone launched by the Guangzhou Municipal Taxation Bureau - "Smart Tax Call".

Intelligent calling, tax services are more precise and accurate

It is understood that "Smart Tax Call" is the "Smart Tax" project of Guangzhou Taxation. It uses AI artificial intelligence technology and, in accordance with the tax authorities Set preconditions, use big data to intelligently screen call objects and generate tasks, proactively initiate voice calls to taxpayers, and automatically process or generate management tasks based on taxpayers' responses, seamlessly connecting from external services to follow-up management. At present, "Smart Tax Call" has implemented functions such as tax-related guidance for newly opened taxpayers, invoice policy guidance, taxpayer household registration management, information verification guidance for tax handlers, and tax policy publicity, promoting more precise and accurate tax services.

It is understood that "Smart Tax Call" can also push guidance text messages targeted at taxpayers' needs based on the call process and transmission results after the call ends, providing taxpayers with more standardized, efficient and direct services.

Mr. Deng is the legal representative of Guangzhou Jingheng Trading Co., Ltd. His company's address change triggered the invoice coaching task. After verifying Mr. Deng’s identity, company business address, invoice quantity and other information, “Smart Tax Call” immediately pushed a reminder text message to Mr. Deng’s mobile phone to guide him in detail on handling relevant tax-related matters.

“Guidance on the use of invoices is very important for financial personnel. Thanks to the timely reminder from the tax department, it saves us a lot of worry.” Mr. Deng said.

No hindrance to communication, risk prevention is faster and more efficient

"Smart Tax Call" is not only more convenient, but also can identify the answer content of the person receiving the call and provide personalized guidance based on the reply. Taxpayers can receive risk reminders through "Smart Tax Call" to promptly maintain relevant information and prevent tax risks.

Ms. Long, a corporate financial officer, has enjoyed this service recently. "Because you are bound to multiple companies under your real name. Now we need to verify whether you still have real-name binding relationships with the following companies..." It turns out that Ms. Long did not unbundle her real name after leaving the previous company. "Smart Tax Call" promptly called her to verify the situation. After receiving a negative answer, "Smart Tax Call" sent unbinding operation instructions to guide Ms. Long to unbind her former company.

In addition to making publicity and counseling faster and more accurate, "Smart Tax Call" also further optimizes the allocation of tax management service resources. "In the past, when encountering urgent tasks to verify the status of taxpayers, tax personnel needed to make a large number of calls to contact them one by one, which often took several working days to complete. Now through "Smart Tax Call", batch verification can be done, and work efficiency has been greatly improved." Bai Yun A staff member from the Jingtai Taxation Office of the District Taxation Bureau said.

Innovative counseling, advance reminders are more professional and timely

Guangzhou Tuosen Media Co., Ltd. is a start-up company. Shortly after its establishment, its legal representative Mr. Liu received the "Smart Tax Call" Call: "Does your company intend to apply for invoices? Are you aware of the legal responsibilities related to invoice collection?" During the call, "Smart Tax Call" verified the company's actual business address and legal representative identity information, and focused on them. Invoice application guidelines and reminders of relevant tax-related risks.

Mr. Liu expressed his gratitude for the advance reminder service on tax-related matters: "The company has just opened its doors and needs to apply for invoices. The procedures for obtaining invoices and related risks are not very clear. Taxation The department's reminder service is very timely."

"By designing, improving and practicing cloud call center scenarios, 'Smart Tax Call' can more effectively connect taxpayers' issues and needs and achieve cloud guidance on tax matters. ', providing taxpayers with more thoughtful publicity and guidance.

The application scenarios of ‘Smart Tax Call’ are still being continuously developed and updated. This intelligent application will bring taxpayers and payers a richer tax service experience and provide support for the healthy development of market entities. "Introduced by the person in charge of the Collection Management Section of the Baiyun District Taxation Bureau.

The relevant person in charge of the Guangzhou Taxation Bureau said that next, they will further analyze the demands of taxpayers and make better use of intelligence such as "Smart Tax Call" Streamline tax payment service measures, promote intelligent and convenient services and management, and continue to optimize the tax business environment.