I sent a parcel by Shentong Express to a place in Shandong Province, and the parcel was returned because the outlets there were closed. Can the freight be refunded?

I met him today. I sent the parcel to Tai 'an City, Shandong Province. 10 The logistics sent on June 20th showed that the collection point signed for it, and there was no parcel at the collection point. Then on June 26th 10, we can only contact the courier. The courier made more than a dozen calls, but I couldn't get through. Then the recipient didn't send a text message to remind me and didn't answer the express phone. So the recipient didn't receive the express call. Official website complained that the phone couldn't get through, and there were only artificial robots. Then I complained three times, but nothing came of it. Then official website Online Human Customer Service complained three times. Until 10.29, I got a call from Shentong customer service and was told to return it, saying that there was no dispatcher! Say you can only return it, let me understand! I asked if I could buy it at the outlet. The customer service said yes, sent the outlet address, and then did not wait for the recipient to pick it up. At this time, the logistics display has been returned to me. It took 1 1 day from 23 yuan, and now it is forcibly returned. I didn't send it or sign for it. Logistics information is all false. I took it. Shentong will be black all his life! ! ! !