What if Amazon complains about sales but receives a threatening letter?

On the Amazon platform, white sellers are used to selling barley. Amazon will not ban sales for the sake of competition between products, but for white sellers, they can also get traffic and orders in a short time.

However, the list I have worked so hard to build has cost money and resources, but I have to share it with other sellers after trying to promote it. Who would do such a thing? Of course, catch one, sell one and sell one!

1. Complained that she received a threatening letter and asked to withdraw the complaint.

Recently, an altar friend encountered an incident, and his products were complained to the other party. I thought everything would be calm and return to nature. Unexpectedly, after the complaint was finished, I received a letter threatening to withdraw the complaint. If I don't drop the charges, I'll get even!

Is this-"Then please watch our performance" so rampant now?

Coincidentally, another seller also encountered such a thing!

The thing is, when he knew that his product was sold, he warned the seller many times by SMS, but it was still fruitless, so he wanted his team brand group to handle this matter.

The brand group is also a little wronged. Before dealing with this matter, I found that the other party has not followed up the sales for the time being, so it doesn't matter. I didn't expect the other party to insist that the seller complain that his shop was closed. And threatened the seller to hire someone to take revenge.

2. What should I do if I encounter this threatening letter?

Complaints and threats to sellers cannot be ignored and compromised. The most important thing is to keep fighting with him.

1, seek reconciliation

Bian Xiao thinks that we are all from China, so it is easy to discuss. You can drop the lawsuit, but you can't keep selling it, otherwise I'm not a vegetarian.

Step 2 preserve evidence

If he threatens you with bad reviews or malicious complaints, this information should be kept in order to provide evidence to Amazon and restore the account after something really happens.

Step 3 leave it alone

On the whole, we have the main advantage in this situation, and he knows that he is untenable. Don't worry if the other party sends an email once.

3. How to use and sell correctly?

Since it is allowed to follow suit and there are many benefits, we must learn to make good use of it. Can't follow the account. This is the stupidest thing. So what we need to do is:

1, specify the sales purpose.

As a salesperson, we must first make clear the purpose of sales. In the current situation of the surge of sellers, it is more important for new sellers to help you place orders quickly and drain. Therefore, for this purpose, there is no need to rely on sales all the time after the quantity of your store is stable.

2. Always be alert to infringement.

Before the follow-up, the first step is to identify and judge whether there is infringement. Don't touch anyone who may be involved in infringement. Follow-up, there should be no luck.

It is necessary to prevent some big-name trademarks from infringing, but also to prevent unknown trademarks registered by Amazon sellers themselves, even including some listed ownership.

3, on the premise of profit.

Selling without profit is hooliganism. Some big players may use investors' money to flush sales, but for most small sellers, there can be no basis for long-term loss-making sales. Therefore, we must grasp the profit rate in the follow-up.

For profit accounting, different sellers will have different algorithms, different sources of goods and different delivery methods, which may cause huge differences in profits. This requires that as a new seller, he must obtain information from as many channels as possible, and compare and contrast multiple information sources, so that he can naturally find ways to reduce costs and improve profits.

Bian Xiao believes that selling with others is a high-risk and high-yield behavior. In case of complaint, the cost will be great. After all, there is no account, no matter how good the product is, no matter how superb the operation technology is. For sellers who have closed their stores, the most direct way of communication is not necessarily a bad thing. The most important thing is to keep the account alive!