Template for Monthly Work Summary of Property Employees

A hot and impetuous summer finally took a step away, and the cool autumn wind was about to return to the earth. Then, with the return of autumn wind, is it the golden autumn of bumper harvest that awaits us? The following is the work summary of XX Branch in August:

I. Organizational work

1 and XX branch's "Property Management Quality Service Month" were implemented in the middle of the month, and the assessment work of the environment department, the engineering department and the order department was completed on June 15, June 19 and 29 respectively.

On August 1 day, XX Sub-branch officially took over the cleaning work of XX Sub-branch of China Construction Bank Co., Ltd., and conducted on-site practical training on cleaning of CCB on August 1 day, and timely reported the application for cleaning clothing of CCB.

3. The monthly assessment for July will be conducted on August 8th.

On August 25th, General Manager X helped to train the team spirit and interaction of learning managers.

5. It has been fully approved to apply to the Price Bureau for the re-filing of the property service fees of each residential area.

6. Re-sign contracts and wage agreements for employees whose labor contracts expire.

7. Inform all communities to complete the financial cost calculation in the second half of the year.

8. Report on increasing the payment of the security fund for the disabled in xx.

Second, personnel management.

1. Eight orderers resigned this month, and two were dismissed, all of which have gone through the handover procedures; Five new employees have been officially employed after passing pre-job training.

Third, housing and decoration management

1, XXX community, with a total of 896 households, and 620 houses have been taken over (including 5 renovated houses and 276 rough houses); * * * Decoration is 620 households; There are 42 households, including 8 rented houses and 7 vacant rooms.

2.XXX Community, with 253 households (including 25 pavements). A total of 10 households have stayed in this month, including 5 permanent households (including 1 tenant); Migratory bird type: 4 households, decorated 1 household, vacant 2 18 households.

3.XXX Community, 2 households were renovated and 2 households were ventilated in July. There are 98 households in the community, including 42 tenants.

4.XXX Community took over 698 sets of houses; * * * 422 sets of decoration; Check-in 1 19 households, including 40 rented houses; Seven families have left this community this month.

5, XXX community, the total number of households 2 14 (including garage); 2 14 households have been taken over; (including garage); The total number of households in XXX is 82; 75 households were taken over; 2 households have gone through XXX decoration formalities this month; XXX 1 household; XXX*** Decorate 8 households; XXX*** Decoration 1 household; XXX households: 123 households; Among them, there are 8 tenants; XXX tenant: 13 households;

Fourth, customer service.

In 1 and XXX community, timely urge overdue owners to pay fees, open 2 gas households, purchase water for 4 times, collect 6 letters and entrust 24 keys. This month, we accepted 1 10 customer service, including 60 water and electricity maintenance services.

2, XXX community, organize all kinds of files.

3, XXX community, has urged the owners who have returned to the community to pay fees, carry out daily services and on-site maintenance for more than 30 times.

4. In XXX Community, (1), the first property fee reduction and exemption is recovered, 15756 yuan. ⑵ Urge the foreign owners to pay the property fees in arrears by SMS, telephone contact, etc. (3) Carry out the "Quality Service Month" environmental cleaning, engineering and order competition of XX Company. (4) Communicate with XX real estate for three times. ⑸

This month, there were 5 power outages for maintenance and 2 disinfection notices. [6] Communicate with the room for 5 times about the acceptance of the generator and fire fighting. (7) On the 22nd of this month, the property office moved to Shop XB9. ⑻ The green belt in ⑻⑻xxx residential area has been damaged to varying degrees due to the construction of swimming pool, and photos have been taken to the developer for rectification, and a notice has been sent to the owner for explanation. After the demolition of the building site in Area F, a notice will be posted to remind residents and people to pay attention to falling objects and detours. ⑽ Concentrate the remaining sand after renovation by the owner. ⑾ The elevator on each floor restricts the hopper from entering the elevator, and patrol posts are added to supervise the delivery of decoration materials. ⑿ The sanitary condition of each corridor in the residential area, the supervision and treatment of the owner's littering everywhere, and the environmental sanitation convention of the residential area are put forward. [13] Engineering department file filing. [14] Making community signs. ⒂ The owner pays a return visit, sorts out the questionnaire and prepares to solve the problems raised by the owner. [14] Preparation for publicity of hydropower and elevator pool in residential area. ⒄ Archives arrangement of green seedlings in residential areas.

5. In XXX community, the owner purchased electricity 80 times, and in XXX community, it was 2 1 time; Collect 38 letters; 7 managed keys; The owner suggested that two households should be complained.

Five, cleaning, greening management

(1) clean.

1, XXX community, clean up the balcony garbage in the public * * * area of the living area again; Clean up the garbage dump once a day; Stainless steel oil on the handrails of residential corridors; Clean up sundries in water conservancy ditches; Cleaning of landscape pool in area a.

2, XXX community, daily corridor, stair handle cleaning; Daily cleaning of residential avenue; Cleaning the glass doors and windows in the lobby on the first floor; Cleaning of fire box; Cleanliness of recreation room; Re-cleaning the unqualified parts; At the request of the developer, cleaners were invited to clean some unsold hardcover rooms.

3.XXX community, the cleanliness of roads and corridors in the community needs to be improved this month, and a cleaner is added to Peony Pavilion.

4, XXX community, green belt daily cleaning and weeding.

(2) greening.

1, XXX community, comprehensively arrange and mow the lawn of the community; Prune the weeds and shrubs at the front teeth of each building; Planting flower seedlings in front of the sales department; Clean up weeds and sundries in the green belt; The shrubs, hedges and colored blocks in the whole living area are treated with pesticides to prevent and control pests and diseases; Pruning of trees near artificial lakes; Trim flowers and plants in front of the elevator building.

2, XXX community, daily pruning flowers and trees; Remove dead branches, rotten leaves and weeds from trees; Watering the green belt every day; Some trees in the green belt in front of the shops in the residential area were dug up by the highway construction party and are currently under negotiation; Restore the trees that were blown down by the typhoon.

3. There is little precipitation in 3.XXX community this month. Pests have appeared in Furong Garden, Lagerstroemia speciosa and Myrica rubra in Yulange, and the greening personnel sprayed them with drugs.

Intransitive verb hydropower management

1, XXX community, (1) daily inspection and maintenance projects; (2) Regular inspection and maintenance of various facilities and equipment projects; (3) Derusting, painting, updating and maintenance of lampposts, trash cans, fire fighting and amusement park facilities and equipment in the community. (4) Paint repair and maintenance of artificial lake fence; 5] Street lamp reconstruction route; [6] Maintenance and replacement of induction lamp and switch in the corridor of each building unit; Once the facilities and equipment in the computer room are maintained and cleaned; Being blocked roof guardrail paint maintenance; (9) renovation of the wall of the sentry box; Assist the developer to waterproof and repair the leakage of 10 1 sentry box; ⑽ 1 Building No.3 Unit Door Pavement Repair.

2, XXX community, (1) to repair some problems left over from finely decorated houses; ⑵ Check and maintain the monitoring cameras A2 and B2, and there is no fault such as picture; (3) Clean the components of equipment and facilities such as power distribution room and water pump room; (4) Rectify and repair the problems left over from some public parts; 5] sort out the left-over problems that have been processed and untreated, and make a new electronic watch and report it to the developer; [6] Check the unsold vacant houses, sort out the problems found and make a quotation, and prepare to report to the developer; Once the roof parapet leakage engineering construction is drawing to a close; Being roof parapet leakage engineering construction began.

3, XXX village, (1) generator set test motor circuit; (2) Replace the damaged fluorescent tubes of the elevators and the corridors.

4, XXX village, (1) generator commissioning, power transmission; (2) corridor light bulb replacement; (3) Garbage bins and fire hydrants should be maintained and painted; (4) Maintenance of fire pump; 5] Maintenance of fitness facilities in the central area; [6] Daily inspection equipment; Once this month, do 20 repairs for the owner free of charge.

5. In XXX community (1), check the lighting conditions of street lamps and corridor lamps in the community, repair the unlit lamps and replace the light bulbs. (2) This month, I came to the door to repair water and electricity for the owner * * * 6 times.

Seven, order management

1, XXX community, (1) fire control facilities and equipment inspection; (2) Cleaning report of used cars in the carport; (3) Update the sign-in patrol points; (4) Training four times a month (safety education, inquiry and registration of visiting vehicle personnel, emergency report and handling); (5) collecting vehicle tolls; (6) Interior decoration supervision and consumption safety.

2, XXX community, (1) for new personnel related training (including etiquette, health, access registration, vehicle management, etc. ); (2) Urging the payment of parking fees and charging fees for electric vehicles; (3) Strengthen the management of vehicle parking; (4) Guide subscribers to complete registration procedures (including personnel, vehicles, articles, etc.). ) in and out of the community; 5] Two new subscribers have been recruited; [6] The unqualified parts of the sentry box shall be cleaned again.

3, XXX village, (1) the patrol points in the village sign in; (2) Guide the vehicle to stop normally; (3) Call for car parking fees. 4. Huabanli Road, (1) orderly file arrangement; (2) The orderer queues up for the rehearsal of actual operation and fire fighting; (3) the supervision and management of decoration households, and the time switch arrangement of regional lighting at night; (4) The ordering party issues a notice of proof of no crime;

4, XXX community, (1) for visitors to register; (two) to register the goods entering and leaving the community; (3) patrol the yard and its surroundings at night; (4) Receiving, issuing cards and registering vehicles entering and leaving the community; (5) Registration of unpaid vehicles and reminders.

Eight, logistics management

Main logistics work in August: (1) completed the payment of water and electricity charges in each community in August; (2) Complete the payment of residential broadband and telephone charges in August; (3) Complete the telephone installation of the sentry box in XXX community; (4) Complete the payment of the gas fee for the property canteen in XXX community; 5) Cooperate with the cashier to withdraw money from the bank and complete the payment of employees' salaries; [6] Complete the procurement of various items of all departments of the Branch; I have reported the price for the record with XXX community and XXX community, and have all agreed to reiterate the record of each community; The annual review of social security is being completed; (9) Complete the annual examination of industrial and commercial business license; ⑽ Complete the annual declaration of organization code certificate.

Evaluation in September and August

On August 8, each community was evaluated. The main issues of this assessment are as follows:

1, XXX community, the whole mailbox is good after transformation; The lawn in this area is very thick, so the big plants in the temporary houses need to be transplanted.

2, XXX community, sentry box cleaning is not in place; Office cleaning needs to be strengthened.

3, XXX community, the building walls are too dirty to clean.

4, XXX community, the overall cleaning is good, and the decoration garbage needs to be cleaned up in time.

5, XXX community, all aspects need rectification.

In view of the parts that need to be rectified in this assessment, all housekeeping departments need to rectify in time as one of the contents of the assessment in August.

Work plan for September and September

1, the final result of customer service appraisal of "Property Management Quality Service Month".

2, the district fees collection work; Training and maintenance of generators in engineering department; Training of business knowledge of the ordering party; The elevator use problem and material entry problem of decoration households.

3. XXX residential project "XXX"10 will prepare for Gai Lou.

4, XXX community, to solve the problem of green belts being destroyed; Continue to maintain and repair the remaining problems of public facilities and finely decorated houses; Report to the developer, and urge some projects that have been repaired and completed.

5. The General Affairs Department tracked and completed the annual review of the organization code certificate, sorted and filed the inventory items, re-improved the filing of hydropower tools in various communities, and cooperated with the Real Estate Bureau and the Price Bureau to complete the self-examination and self-correction of property services and property charges.

6. Continue to follow the progress of the expansion project of "XXX Community".

In August, the assessment competition of "Quality Service Month of Property Management" was in full swing, and all teams were cheering for themselves, which greatly mobilized the enthusiasm of all employees and worked hard for all regions with "quality service" as the center.

2. In May, with the correct leadership and strong support of the company's leaders, our department carried out a series of high-quality service work according to the work requirements of the company and our department, which ensured the steady improvement of our service work and the absolute safety of the owner unit. Here, we make a brief summary of this month's work, sum up experience and lessons, find out the shortcomings, and lay a good foundation for next month's work.

I. Completion of tasks in the current month

1.Since May, the parking lot of the sub-branch has implemented a new management method for motor vehicle parking. Our department conducted a thorough investigation of the vehicles in the hospital in time, made a detailed registration, and cooperated with the owners to complete the signing of the parking agreement, with a total of 52 copies, which were copied and filed by our department and handed over to the logistics station.

2. Security personnel cooperated with the cleaning class 1 1 meeting, and the number of participants in * * * service guarantee was about 900.

3, our department should be the company's security department about fire safety rectification measures, fire drill contingency plans and other activities, using leisure time to actively carry out fire safety learning and fire emergency drill, at the same time, by qualified cleaning class in time to clean up the debris of pipes and wells on each floor, to eliminate potential safety hazards.

4. Do a good job in counting, registering and collecting all kinds of publicity materials and other items assigned by the office.

5. Contact the marketing department of the company in time to replace the floor ashtray stones.

6. In order to prevent accidents from entering the rainy season, our department organized a cleaning class in time to clean up the sundries on the east and west platforms on 17 and 4th floors, and hung protective nets on the sewers to prevent blockage.

7. Me? If you cough twice as often as usual, why not do it?

Second, the next work plan

1, coordinate with the marketing department to solve the procurement and customization of trash cans and clean work clothes;

2. Coordinate with the company's human resources department and office to solve the problems existing in some employees' medical insurance;

3. Do a good job in the team building of public security squadrons;

4. Understand the ideological trends of personnel and stabilize the team.

5. Complete other matters assigned by the company and the owner.

In March and April, I mainly did the following work:

1, thoroughly investigate the public facilities and various parts of the whole community.

Actively solve potential safety hazards and losses and waste. We repaired the manhole of the heating pipeline and eliminated the potential safety hazard; Repair the pipes of public toilets and reduce the waste of water resources; At the same time, it actively solved the maintenance problems of some public parts proposed by the owner, and it was also recognized by the owner, laying a good foundation for the next work.

2. Actively communicate with the members of the owners' committee and listen to the opinions of the owners. "Property Management Regulations" will be issued soon. For the next development of the property management company, we actively contact the owners' committee, the executive department of the owners, hoping to reach an understanding on the current property management problems, seek the help of the committee and deepen our feelings.

3. Organize property management personnel to learn and publicize the newly promulgated property management regulations. We use the morning meeting to learn new regulations and various laws and regulations, so that our work can be based on evidence. At the same time, please change your ideas, change management into service, and do a good job in publicity and explanation. I believe that the difficulties are only temporary and the situation is developing in a good direction. On the basis of understanding the regulations, we will strengthen publicity and distribute various leaflets to help owners establish a legal concept.

4. Strengthen the collection of electricity, heating and other expenses.

For the collection of electricity charges, we posted notices in the eye-catching position of the community, and unwittingly sent the electricity charge reminder to the owner's home, which improved the electricity charge rate and the electricity charge was very good; For the collection of heating gas fee, we visited the municipal party Committee, printing house and newspaper office, and all units promised to solve it in the near future, which is also the focus of our next work.

5. Establish an image and serve the owners.

We put forward the slogan "Responsibility embodies character and the ability to prove achievements" and implemented it among all managers. At the same time, change ideas, change passivity into initiative, and solve health blind spots and safety hazards in time. Close communication with the owners, empathy, explain the status quo, mutual understanding, ease the contradiction between the property company and the owners, pave the way for the healthy development of the property company and establish a new image of the property company.

Although we have done a lot of work recently, there are still many shortcomings in property management.

1, the lack of legislation leads to the unclear rights and obligations of government departments, property companies and owners, which brings inconvenience to the management of property companies.

2, our property management behavior is not standardized, sometimes it will damage the legitimate rights and interests of the owners, such as inadequate services and poor income.

If the charges are inconsistent with the service, it shall be decided by the owner without authorization.

3. The composition and operation of the owners' congress and the owners' committee exist in name only, and the owners' committee failed to reach an understanding with the property company in all aspects.

4. Problems such as the quality left over from construction and installation have brought a lot of inconvenience to property management.

5. The concept of managers needs to be updated urgently, and it is necessary to intensify the study of laws and regulations and improve the quality of personnel.

In view of the above problems and the development situation of the real estate industry, we plan to do the following work next month:

1. Take the release of the Property Management Regulations as an opportunity to intensify publicity, enhance the legal concept of the community and managers, and further improve the overall level of the community.

2. Communicate with the owners' committee to prepare for the implementation of the regulations.

3. Do a good job of collecting various expenses to reduce the company's losses.

4. Trim the lawn within the jurisdiction, clean up the vegetable fields and restore the lawn.

5. Check the safe use of electricity in the community.